Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shannon Wilson

Somerville,TN

Summary

Helpful professional commended as valuable team player with expertise in Customer Service and Administrative and organizational skills. Ready to bring 33 years of relevant work experience to new administrative position in remote setting or surrounding area. Hardworking and passionate job seeker with strong organizational skills. Ready to help team achieve company goals.


Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Dedicated customer service professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Reliable employee seeking remote internship position. Offering excellent communication and good judgment.


Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.

Overview

32
32
years of professional experience

Work History

Territory Supervisor

Hallmark
04.2023 - Current
  • Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
  • Verified incoming products and checked delivery totals to keep system records current and accurate.
  • Kept up-to-date on store, shelf and order availability of Hallmark products.
  • Worked with store employees to develop engaging and aesthetically appealing merchandise displays that drove store traffic.
  • Completed floor replenishment to guarantee customer satisfaction and size availability.
  • Kept detailed records of field measurements and data.
  • Scanned, recorded and verified received inventory during current shipments.
  • Used Microsoft to maintain and update records of inventory, prices, shipments and shortages.
  • Maintained effective team member communication.
  • Performed inventory control, such as counting and stocking merchandise.
  • Greeted customers and directed to requested products.
  • Removed debris and packaging from boxes and separated for recycling or disposal.
  • Consistently lifted materials weighing as much as 75 pounds.
  • Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
  • Changed sales floor signs to show current pricing and support product promotions.
  • Demonstrated strong communication skills and understanding of packing slip processing requirements.
  • Maintained fitness in order to move merchandise efficiently and safely.
  • Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
  • Maintained accurate inventory records to provide data for use in audits and completion of order requests
  • Processed incoming shipments upon package receipt by scanning boxes and envelopes and using SmartLync to update system.
  • Communicated with territory manager to report progress, discuss issues and seek guidance.
  • Implemented effective time management techniques, allowing for efficient prioritization of tasks and responsibilities within the role.
  • Collaborated with cross-functional teams to develop comprehensive solutions for customers, leading to increased loyalty and repeat business.
  • Managed a team of merchandisers for optimal territory coverage and increased overall productivity.
  • Assessed territorial needs regularly; provided tailored recommendations based on unique client requirements which led to higher satisfaction rates.

Seamstress

Business Owner
08.2014 - Current
  • Business Owner
  • Works independently, task driven over time spent, values flexibility in work schedule
  • Sets appointments
  • Accounts receiving
  • Focused customer satisfaction
  • Mac and Microsoft usage
  • Determined appropriate repair solution based on garment damage to employ proper tools or equipment.
  • Altered and hemmed male and female garments to create custom-fitted styles.
  • Demonstrated flexibility by adapting to various sewing tasks, including garment repairs and alterations.

Retail Merchandiser

Hallmark
05.2021 - 04.2023
  • Organized and maintained displays to achieve clean and appealing product layouts.
  • Improved overall store aesthetics by consistently maintaining clean, well-organized merchandise displays.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Answered customer questions regarding store merchandise, department information, and pricing.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Boosted customer satisfaction by creating visually appealing and strategically organized merchandise displays.
  • Developed relationships with key store personnel to support proper product placement and visibility.
  • Designed displays to deliver interactive, engaging, and memorable store experiences for shoppers.
  • Managed project timelines effectively ensuring all merchandising planograms and resets were completed within established deadlines.
  • Enhanced store sales through effective product placement and targeted promotions.
  • Developed creative solutions for unique visual challenges within limited display spaces while adhering to corporate guidelines.
  • Established strong vendor relationships to maintain and support business.
  • Collaborated with store managers to develop seasonal merchandising plans, maximizing revenue potential.
  • Stocked shelves to match planogram images and instructions.
  • Kept work areas neat, clean and free from debris.
  • Recorded daily activities for inventory control.

Cashier

Kroger
05.2020 - 05.2021
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Sales Associate, Floor Set Associate

Lucky Brand
06.2008 - 03.2012
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
  • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.

Childcare Director

Hope Church
03.2006 - 01.2009
  • Engaged with parents and families to build positive relationships for children to thrive.
  • Established strong relationships with parents through open communication and regular updates on child progress.
  • Planned and monitored curriculum and program activities and liaised with teachers to create fun and engaging learning experiences.
  • Mentored team members to foster professional growth and enhance overall staff performance.

Insurance Referral Clerk

Family Physicians Group
07.1997 - 03.1999
  • Scheduled appointments with specialists on behalf of clients.
  • Supported healthcare team efficiency by promptly distributing relevant medical records to appropriate parties upon request.
  • Educated patients on the purpose of their referrals, setting appropriate expectations for upcoming consultations with specialists.
  • Contributed to quality assurance goals by regularly reviewing referral processes and implementing improvements as needed.
  • Expedited urgent referrals when needed, coordinating closely with providers and specialists to arrange timely appointments for patients in critical situations.
  • Increased patient engagement by providing clear instructions for appointment preparation, including necessary paperwork and testing requirements.
  • Demonstrated excellent customer service skills when assisting patients in understanding their insurance benefits and coverage limitations related to referred services.

Front Desk Receptionist, Physician Secretary

Memphis OB/GYN Associates (MOGA)
07.1995 - 07.1998
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Developed strong working relationships with team members, fostering a positive work environment.
  • Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
  • Collected office visit payments, processed transactions and updated relevant records.
  • Assisted in event planning and execution for company functions such as conferences, workshops, or social gatherings.
  • Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
  • Maintained, updated and scheduled Continuing Medical Education certifications for physicians.
  • Scheduled travel and childcare arrangements for physicians and their families.

Teller, Brokerage Front Desk Receptionist

First Tennessee Bank
10.1992 - 08.1994
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
  • Processed customer transactions promptly, minimizing wait times.
  • Balanced branch cash vault and handled commercial business transactions.
  • Answered customer calls and gave current NASDAQ values as needed.
  • Managed customer care and transferred clients to brokers and broker managers as needed.

Education

Austin Peay State University
Clarksville, TN
08.1991

Skills

  • Handheld Devices
  • Active Listening
  • Corrective Actions
  • Microsoft Access
  • Leadership Communications
  • Visual Evaluations
  • Microsoft Excel
  • Assembly and Installation

Timeline

Territory Supervisor

Hallmark
04.2023 - Current

Retail Merchandiser

Hallmark
05.2021 - 04.2023

Cashier

Kroger
05.2020 - 05.2021

Seamstress

Business Owner
08.2014 - Current

Sales Associate, Floor Set Associate

Lucky Brand
06.2008 - 03.2012

Childcare Director

Hope Church
03.2006 - 01.2009

Insurance Referral Clerk

Family Physicians Group
07.1997 - 03.1999

Front Desk Receptionist, Physician Secretary

Memphis OB/GYN Associates (MOGA)
07.1995 - 07.1998

Teller, Brokerage Front Desk Receptionist

First Tennessee Bank
10.1992 - 08.1994

Austin Peay State University

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Shannon Wilson