Shannon Winkler
Orting,WA
Summary
Dedicated office manager, accounts payable, and payroll professional with a solid background in managing invoices and tracking expenses. Trained in posting, processing payments, and payroll with QuickBooks and Sage. Strong attention to detail, with a methodical approach to keeping accurate records.
Overview
5
5
years of professional experience
Work History
Payroll/Office Manager
Devil’s Gate Properties, Inc./Chimney Rock Properties, Inc.
04.2023 - 10.2023
- Processed payroll for DGP and CRI employees, facilitating timely distribution of pay stubs, managing wage garnishments, and ensuring accurate withholdings.
- Paid excess tax, sales tax, and FICA taxes, filing monthly and quarterly payroll taxes, along with business and property taxes.
- Accounts payable include entering bills into Sage, issuing and printing checks, ACH payments to vendors, and balancing accounts.
- Accounts receivable include check deposits, application of funds to appropriate accounts, and balance accounts.
- Maintained financial accounts through daily general journal entries and day-end reports, supporting overall bookkeeping accuracy.
- Monthly reports, including month-end, month-end close reports, and rent roll reports.
- Process of invoices and invoice reimbursements. Coding and entering account transfers.
- Review and manage all DGP/CRI property deposits.
- Create and manage Excel spreadsheets, including the collection of data and updating spreadsheets.
- Prepare rental documents, document review, filing, scanning, and faxing, maintenance of employee files, business files, and vendor files.
- Daily usage of Sage, Time Guardian, Adobe Acrobat, Microsoft Word, Microsoft Suite, Excel, and Outlook.
- Coordinated insurance management for vendors, tenants, and technicians, ensuring compliance through effective communication and thorough documentation.
- Work with maintenance on property issues and schedule vendors to work on-site.
- Answer corporate phones and work with employees and tenants at various hotels, businesses, and rental properties.
- Maintained inventory of office supplies to ensure availability for staff., mail management, and staff supplies, issuance of keys and receipt books, distribution of employee birthday cards.
- Move-out letters for company properties, issuing tenants security deposit refunds.
- Make daily trips to the post office and other company errands.
Coordinator of Property and Client Services
URW/TCW - Westfield Southcenter Mall Management
10.2021 - 03.2022
- Managed and prepared contracts, work orders, and bids; maintained yearly contract logs; generated quarterly and annual reports; and created monthly rent rolls and sales reports to ensure accurate financial tracking.
- Manage insurance for tenants, vendors, and technicians, including emailing, reviewing, scanning, and communicating promptly, and approving work permit requests.
- Processed purchase orders, invoicing, and company bills; managed tenant billing, accounts receivable, manual billing and coding, p-card expenses, and generated monthly statements and reports for financial oversight.
- Communicate and assist tenants, vendors, and mall customers through the company app, regularly responding to text messages and mall emails, and answering incoming calls from the call center, vendors, and tenants.
- Storage leasing for tenants, including pricing, lease document preparation, walk-through, and issuance of keys.
- Conducted regular mall walk-throughs to ensure cleanliness, proper signage, and lighting; ensured tenant compliance with guidelines and reported violations; checked stock of mall and bathroom supplies while communicating with housekeeping and security.
- Administration duties such as checking and dispersing mall office mail, processing company checks, filing, faxing, and scanning. Ordering all office and mall supplies, ensuring office organization, and holiday décor inventory.
- Marketing tasks such as taking and emailing pop photos of eye-level advertisements, promotions, and signage; maintaining and assisting with the rental of the Skye Terrace calendar and room for professional events.
- Facilitated regular Webex meetings to discuss project updates and team collaboration. with other Westfield centers, Teams calls, and weekly staff meetings.
- Experience with SharePoint, Salesforce, Salesforce BVMRE, Microsoft Office, Basware, Alchemy, JD Edwards, JP Morgan, Nexus, Outlook, Teams, OneNote, Excel, and PowerPoint.
Office Coordinator
SCI - Neptune Society
10.2020 - 09.2021
- Managed, signed, and approved all pre-planning and funeral contracts, ensuring accuracy in data entry, processing, and scanning.
- Managed contract control logs and month-end closing procedures, preparing accounts receivable and sales reports while ensuring proper records management through scanning and filing.
- Answer all incoming calls, take and deliver messages, schedule appointments, and organize rooms.
- Working with families for multiple locations over the phone and in person, quality customer care, problem-solving accounts, and payment issues.
- Process payments and daily deposits promptly and account for money received.
- Scanning, faxing, and filing documents; dispersing all incoming and outgoing mail; organizing files and shredding; contract mailings; and issuing membership cards.
- Ordered and organized office supplies and inventory, maintaining appropriate levels of licenses and certifications.
- Maintained proper working order of the office by scheduling maintenance, repairs, and ensuring cleanliness.
- Working with the funeral home sales team and regional sales manager, providing support and maintaining monthly sales numbers.
- Providing administrative support to funeral home staff and case families.
- Regular use of HMIS, Spend smart, Outlook, Microsoft Office, SharePoint, Excel, Google Docs, and DocuSign. Webex meetings and training.
- Dignity University workplace training, Managing Information Securely—Managing Privacy & Protecting Personal Information – Records Management – Paperless Initiative – Digital Storage – Decision-Making Curriculum: Defensive Driving Curriculum, Office Coordinator Training, CareCredit Certification Training.
Administration/Receptionist
SCI – Sunset Hills Funeral Home and Memorial Park
11.2018 - 10.2020
- Greeted and assisted families with needs, advising on death certificates and coordinating essential tasks for funeral arrangements.
- Answer all incoming calls, taking and delivering messages.
- Schedule and prepare all meeting rooms, chapel usage, and general facilities for services and family meetings.
- Oversee the funeral home service schedule and daily appointments, including the scheduling of important meetings that are central to the company’s operations.
- Managed funeral and cemetery contracts, sorted and distributed all incoming and outgoing mail, filed and organized documents, scanned materials, created binders, and issued keycards.
- Oversaw all financial transactions, processing and coding expenses for the funeral home and cemetery, ensuring timely payment of company bills.
- Utilized MS Word, Outlook, Spend Smart, HMIS, Google Docs, and Excel for various administrative tasks.
- Completed workplace training in managing information securely, managing privacy, and protecting personal information.
Education
Bookkeeping and Accounting Certification - Fundamentals of Payroll Certification, Quickbooks Certification
Bryan University
Tempe, AR05-2025
GED -
Bellevue College
Bellevue, Washington, WA02-1994
Some College (No Degree) - Criminal Law, Forensic Pathology, Psychology 101
Bellevue College
Bellevue, WASkills
- Communication skills
- Financial reporting
- Payroll administration
- Microsoft Excel
- Contract management
- Office organization
- Problem resolution
- Employee supervision
- Expense reporting
- Payroll processing
- Problem solving
- Time management
- Customer service
- Team collaboration
- Interpersonal skills
- Organizational abilities
- Project management
- Critical thinking
- Conflict resolution
- Leadership
- Account reconciliation
- Office administration
Timeline
Payroll/Office Manager
Devil’s Gate Properties, Inc./Chimney Rock Properties, Inc.
04.2023 - 10.2023
Coordinator of Property and Client Services
URW/TCW - Westfield Southcenter Mall Management
10.2021 - 03.2022
Office Coordinator
SCI - Neptune Society
10.2020 - 09.2021
Administration/Receptionist
SCI – Sunset Hills Funeral Home and Memorial Park
11.2018 - 10.2020
Bookkeeping and Accounting Certification - Fundamentals of Payroll Certification, Quickbooks Certification
Bryan University
GED -
Bellevue College
Some College (No Degree) - Criminal Law, Forensic Pathology, Psychology 101
Bellevue College