Summary
Overview
Work History
Education
Skills
Timeline
DeliveryDriver

Shannon Wise

Richmond,VA

Summary

Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.

Overview

10
10
years of professional experience

Work History

Delivery Driver

Uber And Lyft
01.2018 - 06.2023
  • Stayed level-headed during encounters with aggressive and inebriated passengers
  • Used laughter to de-escalate potential disputes
  • Multitasked in a high-pressure environment
  • Tasks included managing fares, navigating during heavy traffic, and maintaining customer satisfaction
  • Optimized positioning and schedule to reduce wait times and increase revenue
  • Handled all financial records, including tax-deductible expenses, mileage, and earnings.

Ophthalmic Technician/Receptionist

Dr. Lindley Smith
05.2019 - 09.2022
  • Professionally informed patients of upcoming exams and procedures
  • Obtained and accurately documented medical history and all tasks done for an appointment
  • Answered telephone calls promptly and courteously, retrieved answering machine messages and returned calls appropriately, transferred calls to other staff, and made, scheduled, and rescheduled appointments as needed
  • Ensured proper credit/payments are maintained on the patient's account (e.g., performed cashier duties, posting charges).

Seasonal Merchandise Associate

TJ Maxx/Amazon
11.2019 - 12.2020
  • Implemented marketing skills to design and restock impulse displays for register checkout lines to increase overall sales
  • Managed inventory in all departments while doing quality control for loss prevention.

Clinical Administrative Assistant

Innovative Mental Health Solutions
09.2018 - 04.2019
  • Performed data input, scheduling, completion of credentialing forms, and insurance verification for clients while maintaining the main agency's calendar
  • Completed referrals for incoming clients while managing all day-to-day administrative tasks, including but not limited to phone calls, faxing, filing, emails, and more
  • Recorded remittance payments and filed EOBs.

Office Manager/Student Coordinator

Makeup Artist Studio Inc.
07.2013 - 08.2018
  • Counseled, enrolled, and provided technical support for students via telephone, video conference calls, and email communication
  • Maintained communication with vendors and negotiated unit costs to reduce overhead
  • Assisted with building new courses as well as developed promotional offers and scholarships
  • Telecommuted during high enrollment season or in the event of an absence from the office.

Education

High School Diploma -

James River High School
Richmond, VA
05.2009

Skills

  • Data Processing
  • Microsoft Suites: Word, PowerPoint, Outlook)
  • Customer Service
  • Google Suites
  • Office Procedures
  • Customer Accounts
  • Records Management
  • Technical Support
  • Teamwork and Collaboration

Timeline

Seasonal Merchandise Associate

TJ Maxx/Amazon
11.2019 - 12.2020

Ophthalmic Technician/Receptionist

Dr. Lindley Smith
05.2019 - 09.2022

Clinical Administrative Assistant

Innovative Mental Health Solutions
09.2018 - 04.2019

Delivery Driver

Uber And Lyft
01.2018 - 06.2023

Office Manager/Student Coordinator

Makeup Artist Studio Inc.
07.2013 - 08.2018

High School Diploma -

James River High School

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Shannon Wise