Summary
Overview
Work History
Education
Skills
Work Availability
Work Preference
Timeline
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Shannon Wolff

Okmulgee,USA

Summary

Well-qualified candidate with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers, and team members to further company goals. Self motivated and ready to leverage training and experience to take on new professional challenges.

Overview

16
16
years of professional experience

Work History

Realtor Associate

Self-Employed/AR Realty Group
04.2024 - Current
  • Address client concerns promptly with professionalism to maintain trust throughout the transaction process.
  • Streamline transaction processes to ensure smooth closings, coordinating closely with all parties involved.
  • Built long-lasting relationships with clients through excellent customer service and a genuine passion for helping others.
  • Guide first-time homebuyers through the entire process, offering expert advice on mortgage options, inspections, appraisals, and contract negotiations.
  • Expand clientele base through referrals, social media presence, and target marketing efforts.
  • Demonstrated strong knowledge of local neighborhoods, schools, and amenities to provide clients with valuable insights for making informed decisions.
  • Boost client satisfaction, providing timely updates on listings, offers, and negotiations.
  • Write listings detailing and professionally highlighting property features to increase sales chances.
  • Negotiate favorable contract terms for clients by leveraging market research and strong communication skills.
  • Assist clients in finding their dream homes with personalized guidance and expert knowledge of local markets.
  • Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.

Receptionist/Billing Data Entry Clerk

MedRite Health
12.2020 - Current
  • Greet incoming patients and visitors professionally and provide friendly, knowledgeable assistance.
  • Greet patients and collect patient information via Zoom Meeting for telehealth appointments.
  • Cultivate positive relationships with clients through professional demeanor and excellent interpersonal skills.
  • Schedule and confirm appointments and update patient records.
  • Answer phone promptly, communicate with patients, staff, and outside sources regarding patient health.
  • Demonstrate strong multitasking abilities while managing numerous tasks simultaneously.
  • Handle cash transactions and maintain payment records accurately.
  • Support office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Receive and maintain home health plan of care orders/visit notes and create charge slips for home health plan of care oversight.
  • Basic knowledge of medical scribing, coding and billing.
  • Handle sensitive information with discretion while maintaining strict confidentiality standards.

Assistant Manager

Star Loans
04.2017 - 12.2020
  • Greeted incoming clients and visitors professionally and provided friendly, knowledgeable assistance.
  • Checked applicant credit, personal references and employment histories.
  • Reviewed historical customer accounts to assess payment compliance and adherence to loan terms.
  • Conveyed acceptance or rejection to customers by mail, telephone or in person.
  • Examined and verified information in loan applications.
  • Delivered prompt, accurate and excellent customer service.
  • Minimized total number of delinquent accounts through daily collection calls.
  • Utilized expertise to locate customers with aged accounts.
  • Secured payments by following up with customers which disregarded promise to pay.
  • Interviewed customers to determine reasons for delinquency, source of income and next pay date to build solutions for financial issues.
  • Maintained and balanced cash drawer and deposits.

Branch Manager/SIT

Security Finance
01.2010 - 01.2017
  • Managed a branch team with 4 customer service representatives.
  • Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
  • Prepared work schedules and assigned specific duties.
  • Trained and mentored new employees to maximize team performance and achieve daily performance objectives.
  • Maintained friendly and professional customer interactions.
  • Examined, evaluated, and processed loan applications.
  • Reviewed credit reports to determine the status of collections and amounts of outstanding balances and/or credit worthiness.
  • Made final decision for loan approval or rejection.
  • Networked within the communities to find and attract new business.
  • Conducted office visits to ensure proper daily operations.
  • Monitored employee performance conducting retraining to correct problems and optimize productivity.
  • Mentored and coached junior staff members by giving positive feedback and constructive criticism.
  • Addressed employee and production issues to determine and implement optimal resolutions.
  • Established and enforced clear goals to keep all employees on the same level and working collaboratively.

Realtor Associate

Key Real Estate
04.2018 - 06.2021
  • Addressed client concerns promptly with professionalism to maintain trust throughout the transaction process.
  • Streamlined transaction processes to ensure smooth closings, coordinating closely with all parties involved.
  • Built long-lasting relationships with clients through excellent customer service and a genuine passion for helping others.
  • Guided first-time homebuyers through the entire process, offering expert advice on mortgage options, inspections, appraisals, and contract negotiations.
  • Expanded clientele base through referrals, social media presence, and target marketing efforts.
  • Demonstrated strong knowledge of local neighborhoods, schools, and amenities to provide clients with valuable insights for making informed decisions.
  • Negotiated favorable contract terms for clients by leveraging market research and strong communication skills.
  • Assisted clients in finding their dream homes with personalized guidance and expert knowledge of local markets.
  • Showcased properties effectively using high-quality photos and engaging descriptions tailored to the target audience.
  • Boosted client satisfaction, providing timely updates on listings, offers, and negotiations.
  • Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.

Education

High School Diploma -

Morris Public High School
Morris, OK

Certificate - Medical Coding

Green Country Vo-Tech
Okmulgee, OK

Basic Courses

OSU
Okmulgee, OK

Skills

  • Team leadership
  • Collaborative teamwork
  • Effective communication
  • Strong organizational abilities
  • Intrinsic motivation
  • Strong negotiation skills
  • Goal and client oriented

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full TimePart Time

Work Location

Remote

Important To Me

Career advancementWork-life balanceFlexible work hours

Timeline

Realtor Associate

Self-Employed/AR Realty Group
04.2024 - Current

Receptionist/Billing Data Entry Clerk

MedRite Health
12.2020 - Current

Realtor Associate

Key Real Estate
04.2018 - 06.2021

Assistant Manager

Star Loans
04.2017 - 12.2020

Branch Manager/SIT

Security Finance
01.2010 - 01.2017

High School Diploma -

Morris Public High School

Certificate - Medical Coding

Green Country Vo-Tech

Basic Courses

OSU

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