Shannon Wolinski

• Receiving and responding to customer telephone, mail and e-mail inquires
• Processing payments and account adjustments
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
• Scheduling services
• High call volume
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Handled escalated calls efficiently, finding satisfactory resolutions.

• Assisted dentist in procedures and fabricated appliances in the lab
• Conducted regular inventory audits.
• Setup and broke down procedures directly worked with the dentist.
• Planned treatment plans for high profile cases.
• Called to confirm appointments and kept the schedule full, with the intent for maximum production
• Obtained insurance information breakdowns and processed patient payments.
• Reviewed clinical codes for procedures and adjusted fee's.
• Obtained yearly certifications to upkeep with new innovations.
• Trained and supervised new team members.
• Submitted insurance claims
• Managed interviews for Assistants.
• Organized meetings

Set up and break down rooms

• Promoted a positive environment for patients and staff through effective communication and teamwork.
• Effectively maintained patient rooms reviewed inventory
• Supported dentists during procedures, assisting dental fillings, permanent, and temporary crowns and sealants.
• Reduced dentist''s workload during procedures by anticipating their needs and having necessary instruments readily available.
• Documented patient dental health information, medical history, and vital signs for future reference.
• Utilized advanced dental equipment proficiently, including intraoral cameras and digital radiography tools, to support comprehensive patient assessments.

• Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
• Prepared treatment rooms efficiently, adhering to strict sanitation guidelines to ensure patient safety.
• Prepared comprehensive radiological images, allowing supervisory dental staff to spot cavities, tooth decay, and areas needing treatment.
• Collaborated with team members to provide seamless care during high-volume periods, minimizing wait times for patients.
• Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.