Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Shannon Woodard

Hagerstown,MD

Summary

Diligent registered nurse with background in nursing, offering valuable experience in patient care and clinical procedures. Successfully contributed to patient recovery and enhanced care protocols. Demonstrated proficiency in critical thinking and compassionate communication.

Overview

26
26
years of professional experience
1
1
Certification

Work History

RN - BSN

Meritus Medical Center
01.2023 - Current
  • Assessing and monitoring patients’ conditions and vital signs
  • Administering medications and treatments as prescribed
  • Assisting doctors with procedures and surgeries
  • Documenting patients’ medical histories and progress
  • Collaborating with interdisciplinary healthcare teams
  • Providing emotional support and education to patients and their families
  • Ensuring patient safety and comfort
  • Managing and organizing patient care
  • Performing routine procedures, such as dressing changes and catheterizations
  • Maintaining accurate and up-to-date medical records

Unit Clerk

Meritus Medical Center
01.2018 - 01.2023
  • Provides clerical, secretarial, registration and collection activities in the corresponding office to ensure the prompt and efficient care of patients to meet the goals and objectives of the practice.
  • Provides patient registry services for all areas.
  • Determines and as required, makes changes to patient demographic and insurance information.
  • Reviews requests and/or insurance requirements for completeness and for requesting physician signature.
  • Answered unit calls and took messages for healthcare staff to maximize team productivity.
  • Enhanced patient satisfaction by efficiently managing medical records and maintaining strict confidentiality standards.
  • Managed unit resources effectively, ensuring optimal utilization of equipment and supplies.

Unit Nutrition Assistant

Meritus Medical Center
01.2017 - 01.2018


  • Check/record temperatures of nourishment refrigerators in assigned area (report any temperature issues to supervision)
  • Increased patient satisfaction through attentive service and timely delivery of meals.
  • Assisted in maintaining a clean and organized kitchen, adhering to food safety regulations.
  • Improved client nutrition by developing personalized meal plans and dietary recommendations.
  • Assessed calories, sodium, sugar, and other nutrition data to oversee patients' diets.
  • Supported dietitians in meal planning and assessment, contributing to more efficient patient care processes.
  • Conducted food safety inspections to maintain high hygiene standards, ensuring patient safety.
  • Preserved inventory of nutrition-related supplies and equipment.

PACT Dept., /Call Center Rep

First Data
01.2015 - 01.2016
  • Handles both inbound & outbound calls, which are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
  • Handles customer service inquiries and problems via the telephone.
  • May answer inquiries, resolve problems, and promote products/services.
  • Researches problem areas and documents processes used to correct issues.
  • Customer service is the primary function but, may include minimal selling or promotion of products or services.
  • Uses computerized system for tracking, information gathering, and/or troubleshooting on credit card terminals.
  • Uses established procedures, but can deviate when needed, and requires only general supervision.
  • Able to interact with a wide range of people and personalities.
  • Present a positive and professional image.
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.

Case Manager /Direct Care Staff

Adult Family Services, Advocates Inc
01.2012 - 01.2015
  • Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
  • Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
  • Supervise participating families and monitor psycho-social needs of each member.
  • Support the development and growth of all participants served in the program.
  • Liaison with the State Agency Area Offices (DDS, MCB), and other Department personnel as delineated by Program Supervisor.
  • Liaison with other agencies involved in providing services to the people we support such as day programs.
  • Perform all responsibilities as identified in Medicaid regulations re 'placement services' process participant referrals and aspects of the coordination of the admission process.
  • Participate in recruitment, selection, and evaluation of Adult Family Care caregivers.
  • Provide crisis intervention and 24 hour on call availability for provider emergencies.
  • Ensure and maintain that all program record keeping, documentation and reviews are accurate and up to date; to include, daily log, monthly case manager notes, home inspections, site safety plans, health record, and psychosocial assessment.
  • Develop and complete part of the participant’s Plan of Care and annual Minimum Data Set assessment.
  • Ensure that individuals we support are treated with dignity and respect in accordance with Advocates’ Human Rights Policy.

Student Referral Counselor

Cameron Middle School
01.2002 - 01.2011
  • Oversee disciplinary actions for 500 plus students.
  • Collaborate with students, parents, and teachers to develop effective behavioral plans.
  • Implemented Jump Start to College; after school program which proactively assisted students in preparing for college.
  • Advisor and mediator to the principal and 80 staff members.
  • Active member of Student Teacher Assistance team.

Senior Shift Supervisor/Direct Care

Wayside Youth & Family Support Network
01.2000 - 01.2011
  • Ongoing Professional Development training includes Crisis Management, Behavior Management, Van Driver Safety, Restraint Training and Boundary Management.
  • Experience includes supervising, delegating, mentoring residents and staff.
  • Strong written and verbal communications.
  • Self-motivated, honest, with the ability to work well under pressure, and adapt to change.
  • Able to interact with a wide range of people and personalities.
  • Knowledge of MS Office, X@ and the internet.
  • Present a positive and professional image.

Education

Bachelor of Science - Nursing

Chamberlain College of Nursing
Alexandria, VA
05-2022

Associate of Arts - Human Service Degree

Masschusetts Community College
Wellesley, MA
05.2012

Skills

  • Basic life support
  • Clinical judgment
  • Compassion and empathy
  • Discharge planning
  • Medication and IV administration
  • Direct patient care
  • Licensed RN
  • HIPAA education
  • ADL assistance
  • Diabetes management
  • Telemetry monitoring
  • Strong clinical judgment

Certification

  • Certified in CPR and First Aid
  • Trained in Mobile SOLVE
  • Human rights, Fire Safety
  • HIV/OSHA, Vital Signs
  • DPPC & HIPPA
  • Proficient in MS Office and Graphic Communications/Design
  • Crisis Management
  • Behavior Management

Languages

English
Full Professional

Timeline

RN - BSN

Meritus Medical Center
01.2023 - Current

Unit Clerk

Meritus Medical Center
01.2018 - 01.2023

Unit Nutrition Assistant

Meritus Medical Center
01.2017 - 01.2018

PACT Dept., /Call Center Rep

First Data
01.2015 - 01.2016

Case Manager /Direct Care Staff

Adult Family Services, Advocates Inc
01.2012 - 01.2015

Student Referral Counselor

Cameron Middle School
01.2002 - 01.2011

Senior Shift Supervisor/Direct Care

Wayside Youth & Family Support Network
01.2000 - 01.2011

Bachelor of Science - Nursing

Chamberlain College of Nursing

Associate of Arts - Human Service Degree

Masschusetts Community College

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