SHANNON WORKMAN
OR
Summary
A versatile professional with a diverse background spanning caregiving, administrative support, retail leadership, and executive sales roles. Demonstrates proficiency in providing compassionate care to assisted living residents while excelling in office-based responsibilities, multitasking administrative duties, and fostering strong client relationships. Known for driving revenue through meticulous attention to detail, exceptional service delivery, and ensuring operational efficiency across various roles. Empathetic Care Worker with sensitive and compassionate approach to cultivating trusting, stimulating and varied lifestyle for residents. Offers enhanced care with flexible learning approach for patients. Experience in hospital and in-home settings providing guidance and encouragement to patients through physical and emotional support.
Overview
21
21
years of professional experience
Work History
Private Care Assistant
Visiting Angels
08.2024 - Current
- Achieved positive outcomes for clients through consistent encouragement during physical therapy exercises.
- Managed emergency situations efficiently, applying first aid knowledge when necessary to ensure client safety.
- Promoted independence for clients by assisting with mobility, personal hygiene, and medication administration.
- Provided end-of-life care with dignity and compassion, ensuring a peaceful transition for both clients and their families.
Lead Care Assistant
A Place at Home
04.2024 - 09.2024
- Maintained clean and organized living spaces for patients, ensuring a comfortable and sanitary environment conducive to healing.
- Enhanced patient recovery by assisting with daily activities such as bathing, dressing, and grooming.
- Assisted patients with mobility, transferring them safely between beds, chairs, and wheelchairs as needed.
- Improved patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Conducted Client evaluations following hospital and rehabilitation visits.
- I visited the home of an in-home care client to introduce the caregiver and establish a new relationship between them. During the visit, I guided the caregiver through the client's daily activities of daily living (ADL's) and outlined the expectations for meeting the clients needs.
Senior Care Provider
Bright Star
01.2021 - 09.2024
- Provided comprehensive & compassionate support to residents and families, addressing their needs with care and comfort
- Efficiently managed multifaceted tasks including phone operations, maintenance requests, document handling (scanning, faxing, filing), and email correspondence
- Delivered attentive caregiving to assisted living residents, offering assistance with daily activities such as toileting, lifting, mobility support, feeding, dressing, and showering\
- I visited the home of an in-home care client to introduce the caregiver and establish a new relationship between them. During the visit, I guided the caregiver through the clients activities of daily living (ADL's) and outlined the expectations for meeting the clients needs.
- Performed assessments for the clients returning home following hospital stays and rehabilitation centers.
Senior Care Provider
Trilogy Home Health
01.2019 - 01.2021
Senior Caregiver
InTouch
01.2019 - 01.2021
Product Lead/Team Supervisor
Fred Meyer
01.2013 - 01.2019
- Company Overview: Wilsonville, OR
- Engaged customers to identify their needs and preferences
- Was acknowledged for leadership and service excellence
- Consistently prioritized a customer-centric approach
- Fostered enduring customer relationships, seeking value
- Effectively presented products to exceed customer expectations
- Ensured timely completion of staff tasks and provided daily instructions
- Oversaw store operations including opening/closing, customer service, and team delegation
- Modeled exceptional customer experiences through effective engagement and sales techniques
- Cultivated a positive work environment by maintaining professional relationships with customers and colleagues
- Wilsonville, OR
Administration/Caregiving
Springs at Wilsonville
01.2017 - 01.2018
- Provided comprehensive & compassionate support to residents and families, addressing their needs with care and comfort
- Efficiently managed multifaceted tasks including phone operations, maintenance requests, document handling (scanning, faxing, filing), and email correspondence
- Delivered attentive caregiving to assisted living residents, offering assistance with daily activities such as toileting, lifting, mobility support, feeding, dressing, and showering
Sales Account Executive
Saxon Mortgage
05.2005 - 09.2007
- Company Overview: Lincoln, CA region
- Drove profitability and revenue for an entire product collection in the Saxon Mortgage-Lincoln, CA region from May 2005 to September 2007
- Engaged new and existing retail mortgage clients, tailoring product presentations to meet their specific needs
- Adapted to changing product guidelines influenced by daily Dow market changes
- Actively participated in executive conference calls and out-of-town business meetings
- Lincoln, CA region
Sales Account Executive
Ownit Mortgage Solutions
09.2003 - 12.2004
- Successfully increased sales volume and maintained consistent revenue for the territory by identifying the most competitive rates based on client needs and product guidelines at Ownit Mortgage Solutions from September 2003 to December 2004
Education
High School Diploma -
Lincoln High School
Stockton07.2001
Lincoln High School -
01.2001
Skills
- Computer skills
- MS Office
- Customer relations
- Leadership
- Analytical skills
- Problem-solving skills
- Organizational skills
- Time management
- Process improvement
- Sales
- Financial management
Accomplishments
- Account Executive in Wholesale Mortgage, 01/01/03-01/01/07
- Notary License, 01/01/04
- Achieved the highest sales within the smallest region for two consecutive years.
Timeline
Private Care Assistant
Visiting Angels
08.2024 - Current
Lead Care Assistant
A Place at Home
04.2024 - 09.2024
Senior Care Provider
Bright Star
01.2021 - 09.2024
Senior Care Provider
Trilogy Home Health
01.2019 - 01.2021
Senior Caregiver
InTouch
01.2019 - 01.2021
Administration/Caregiving
Springs at Wilsonville
01.2017 - 01.2018
Product Lead/Team Supervisor
Fred Meyer
01.2013 - 01.2019
Sales Account Executive
Saxon Mortgage
05.2005 - 09.2007
Sales Account Executive
Ownit Mortgage Solutions
09.2003 - 12.2004
High School Diploma -
Lincoln High School
Lincoln High School -
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