Shannon Wright
Felton,DE
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
25
25
years of professional experience
Work History
CSC III
BluePearl Specialty + Emergency Vet Hospital
07.2021 - Current
- Responded to customer needs through competent customer service and prompt problem-solving.
- Managed receptionist area by greeting visitors, responding to telephone, and email inquiries and providing information for in-person requests.
- Quickly responded to incoming emergencies to determine criticality.
- Compassionately worked with client's regarding end of life choices for their pets.
- Maintained accurate record-keeping with proactive attention to client's confidential information updates.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Developed strong relationships with clients through regular check-ins, fostering loyalty and trust.
Security Professional
Allied Universal
05.2022 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Monitored property and investigated areas of suspicion.
- Recorded incident reports with detailed accounts of occurrences.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
Office Manager
Spay Neuter Clinic
07.2013 - 07.2021
- Created, maintained and updated filing systems for confidential paper and electronic documents.
- Oversaw office inventory activities by ordering, stocking and shipment receiving.
- Managed daily operations within office by supporting continuous delivery of excellent services and care.
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
911 Public Safety Telecommunicator
New Castle County Government
01.2010 - 07.2013
- Received/prioritized public emergency and non-emergency calls in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Assessed emergency requests and made quick judgment calls to determine appropriate action.
- Reduced stress for callers by maintaining calm demeanor and providing clear instructions during crisis situations.
- Enhanced emergency response times by efficiently handling high call volumes and prioritizing emergencies.
Maintenance Admin/Sales/Service
Verizon Communications Inc
09.1999 - 01.2009
- Monitored priorities and liaised between technicians and management, delegating and dispatching tasks.
- Reviewed, screened and retested trouble reports for customers both internally and with telecommunications vendors.
- Dispatched trouble reports and services orders to 80+ installation and repair technicians.
- Monitored, coordinated and investigated cable repair and service orders.
- Cultivated interpersonal skills by building positive relationships with others.
- Provided customers with detailed explanations of billing statements.
- Followed all current FCC regulations regarding telecom sales.
- Improved client satisfaction by effectively managing multiple projects and consistently meeting deadlines.
Education
Bachelor of Science - Business Administration: Marketing And Management
Salisbury University
Salisbury, MD05.1996
Associate of Science - Business Administration: Accounting
Delaware Technical And Community College - Owens
Georgetown, DE05.1994
Skills
- Multi-tasking
- Call Flow Maximization
- Complaint Resolution
- Customer-Focused
- Research and Due Diligence
- Regulatory Compliance
- Information Security
- Works Well Under Pressure
- Information Intake
- Problem-Solving
- Dispatch Coordination
Reference
Megan Miller
Practice Manager, BluePearl
215-694-7324
David Lilly, Jr
Site Supervisor, Allied Universal
302-287-7073
Beth Dominic
Customer Service Supervisor, BluePearl
302-858-3148
Timeline
Security Professional
Allied Universal
05.2022 - Current
CSC III
BluePearl Specialty + Emergency Vet Hospital
07.2021 - Current
Office Manager
Spay Neuter Clinic
07.2013 - 07.2021
911 Public Safety Telecommunicator
New Castle County Government
01.2010 - 07.2013
Maintenance Admin/Sales/Service
Verizon Communications Inc
09.1999 - 01.2009
Bachelor of Science - Business Administration: Marketing And Management
Salisbury University
Associate of Science - Business Administration: Accounting
Delaware Technical And Community College - Owens
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