Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Shannon Wright

Rowlett,TX

Summary

Dynamic health professional with extensive experience, excelling in group health underwriting and client relationship management. Proven track record in delivering accurate risk assessments and training new staff, while ensuring compliance with HIPAA regulations. Adept at utilizing data analysis to drive strategic decision-making and enhance operational efficiency.

Overview

23
23
years of professional experience

Work History

Health Coordinator

Blue Cross Blue Shield of Texas
Richardson, USA
04.2015 - Current
  • Educate members on medical management programs and promote engagement in preventive care.
  • Support clinicians with case intake, scheduling, and non-clinical workflows to expedite case closure.
  • Ensure HIPAA and compliance adherence while exceeding production goals.
  • Provided training and workflow support for new staff and complex cases.

Licensed Real Estate Agent

Coldwell Banker Brokerage
Dallas, USA
10.2012 - 02.2015
  • Guided clients through property transactions including negotiations and contracts.
  • Conducted comparative market analyses (CMA) to support pricing strategies.
  • Built long-term client relationships through personalized service.

Assistant Underwriter – Large Group (151+ lives)

Blue Cross Blue Shield of Texas
Richardson, USA
03.2005 - 09.2012
  • Developed fully insured and self-funded premium projections using claims and utilization data.
  • Evaluated RFPs, collaborated on product design, and consulted with sales/marketing for client solutions.
  • Partnered with sales and account executives to support acquisition and retention of large group clients.
  • Negotiated renewals and delivered accurate risk assessments to support client retention.

Rating Specialist – Large Group

Blue Cross Blue Shield of Texas
Richardson, USA
03.2003 - 03.2005
  • Prepared reports and data analyses to support underwriting decisions.
  • Coordinated proposals and follow-ups with brokers and producers.
  • Reviewed RFP submissions for completeness and compliance.

Education

Bachelor of Science - Health Information Management

Parker University
12.2024

Associate of Applied Science - Health Information Technology

Parker University
05-2022

State General Lines Insurance License - Health, Life, Accident, Dental

Kaplan University
12-2016

Licensed Real Estate Agent -

Leonard Hawes
01-2007

Skills

  • Group Health Underwriting & Risk Assessment
  • Health information management
  • Project management
  • Client relationship management
  • Utilization & Medical Management Support
  • Claims & Enrollment Processing
  • HIPAA & Regulatory Compliance (NCQA, URAC)
  • Client & Provider Relations
  • Financial & Data Analysis
  • Training, Mentorship & Team Support
  • Microsoft Office Suite (Excel, Word, Outlook, PowerPoint)

Accomplishments

  • BCBS Stellar Achievement Award (surpassing developmental goals)
  • Surpassed production & quality metrics consistently.
  • Reduced turnaround time in utilization review workflows.
  • Served as trainer & mentor for new coordinators.
  • Strengthened retention through accurate underwriting.

Timeline

Health Coordinator

Blue Cross Blue Shield of Texas
04.2015 - Current

Licensed Real Estate Agent

Coldwell Banker Brokerage
10.2012 - 02.2015

Assistant Underwriter – Large Group (151+ lives)

Blue Cross Blue Shield of Texas
03.2005 - 09.2012

Rating Specialist – Large Group

Blue Cross Blue Shield of Texas
03.2003 - 03.2005

Bachelor of Science - Health Information Management

Parker University

Associate of Applied Science - Health Information Technology

Parker University

State General Lines Insurance License - Health, Life, Accident, Dental

Kaplan University

Licensed Real Estate Agent -

Leonard Hawes

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