Shannon Wyble
Chestertown,MD
Summary
Diligent manager with over 27 years of experience maintaining seamless business operations. Smoothly administers budgets, trains staff and monitors procedures to maximize efficiency and balance objectives with operational requirements. Exceptional skills in inventory management, loss prevention and vendor negotiation. Also experienced in opening and training new accounts and closing other locations.
Overview
28
28
years of professional experience
Work History
Manager
Barnes & Noble College, LLC
Chestertown, MD
09.1996 - Current
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Created monthly reports for senior management summarizing operational performance metrics.
- Coached, mentored and trained team members in order to improve their job performance.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Initiated new projects that resulted in increased productivity across all departments.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Implemented new technologies to streamline operations, reduce costs, and improve customer service.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Trained employees on additional job positions to maintain coverage of roles.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Entered time and attendance logs in preparation for payroll.
- Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures and controls.
Education
Bachelor of Arts - History
McDaniel College
Westminster, MD12-1996
Skills
- Operations Management
- Marketing
- Business Administration
- Policy Implementation
- Staff Development
- Business Development
- Product Management
- Sales management
Timeline
Manager
Barnes & Noble College, LLC
09.1996 - Current
Bachelor of Arts - History
McDaniel College
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