Summary
Overview
Work History
Education
Skills
Languages
Timeline
Hi, I’m

Shannon Wynn

Panama City
Shannon Wynn

Summary

Dynamic Customer Success Manager at GeekPack, Inc., skilled in building strong client relationships and enhancing customer retention. Proficient in WordPress, troubleshooting and technical writing, I've contributed to engaging training programs with video content and group coaching sessions, fostering successful product adoption and loyalty among users. My proactive approach and excellent support resulted in happy customers, customer loyalty and seamless onboarding experiences.

Overview

10
years of professional experience

Work History

GeekPack, Inc.

Customer Success Manager
06.2020 - Current

Job overview

  • Provided WordPress and tech support for students, including weekly office hours for live troubleshooting sessions. Additionally, provided tech support through email and private Facebook community.
  • Created video course content, teach HTML, CSS, and WordPress.
  • Led bootcamps for basic coding and the WP Rockstar WordPress course.
  • Moderated coaching calls on Zoom.
  • Assisted customers with onboarding and product setup to foster successful adoption and usage.
  • Established strong relationships with customers, resulting in increased customer loyalty.

Chatterkick

WordPress Web Developer
01.2016 - 08.2019

Job overview

  • Created websites using WordPress (predominantly Divi), Squarespace with minimal code customizations, using PHP, CSS, JavaScript, and jQuery.
  • Performed maintenance and created content on WordPress and Squarespace sites.
  • Enhanced user experience by implementing responsive web design, optimizing website performance and SEO.
  • Engaged with clients to plan and optimize site issues and queries.
  • Migrated websites to new platform to minimize downtime and maintain seamless user experiences.
  • Resolved technical issues promptly, ensuring minimal disruption to website performance and user satisfaction.
  • Adhered to SEO best practices while designing sites.

ICast Interactive

WordPress Web Developer
06.2015 - 12.2015

Job overview

  • Created WordPress websites, using various themes, and WP Bakery (Visual Composer).
  • Performed web maintenance, updating plugins and themes.
  • Refreshed web sites in WordPress.
  • Managed hosting and domain names for client sites and managed the migration of approximately 100 sites to WP Engine and updating DNS records.
  • Resolved technical issues promptly, ensuring minimal disruption to website performance and user satisfaction.
  • Adhered to SEO best practices while designing sites.

Education

The Iron Yard
St. Petersburg, FL

No Degree from Front-end Engineering
12-2014

University Overview

Elon University
Elon, NC

Bachelor of Arts from Journalism And Mass Communication
05-1991

University Overview

Skills

  • Customer relationship building
  • Customer retention
  • Client relations
  • CRM software
  • Proficient in WordPress
  • Proficient in HTML, CSS
  • Technical Writing
  • Familiar with PHP, JavaScript, jQuery
  • Customer service
  • Training program creation
  • Work Tools: Github, Slack, Zoom, Google Workspace, ClickUp, Kartra, Hello Audio, Membershipio, Trello

Languages

English

Timeline

Customer Success Manager
GeekPack, Inc.
06.2020 - Current
WordPress Web Developer
Chatterkick
01.2016 - 08.2019
WordPress Web Developer
ICast Interactive
06.2015 - 12.2015
The Iron Yard
No Degree from Front-end Engineering
Elon University
Bachelor of Arts from Journalism And Mass Communication

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