Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shannon Yeager

St. Cloud,FL

Summary

Training and development specialist with 7+ years training experience in different areas of the hospitality industry. Adept at public speaking in large group settings and development of training materials and programs. Works with other trainers to help motivate and coach employees to develop personal and career driven growth.

Overview

4
4
years of professional experience

Work History

Park Services Attendant

Universal Orlando
03.2024 - Current
  • Maintains cleanliness of assigned restrooms, waste and recycling receptacles, and guest facing areas.
  • Provides excellent guest service to visitors in the park.
  • Maintains cleanliness and organization of back of house areas, stock closets, and equipment required for the job.
  • Follows safety procedures when handling chemicals in accordance to operating guides.
  • Accurately and legibly fills out paperwork for tasks completed.
  • Performs additional duties as assigned.


Attractions Trainer

Walt Disney World Resort
06.2022 - 07.2023
  • Trained and certified on multiple attractions and operated in tandem to provide a safe and memorable experience for guests.
  • Coached fellow cast on training moments on stage to improve personal success.
  • Facilitated incoming cast to the area and assisted with online educational training.
  • Led on the job trainings in accordance to the operating guide.
  • Provided excellent guest service and assisted in trouble shooting guest issues.
  • Led mechanical and fire evacuations.
  • Assisted with crowd control for large events.
  • Performed additional duties as assigned.

Training Coordinator

Carrabba's Restaurant
10.2020 - 05.2022
  • Scheduled and trained all incoming front of house staff and trainers for classroom and ojt.
  • Instruct all classroom education and facilitate menu and skills assessments.
  • Performed required duties for hostessing, serving, bartending, carside, catering, expo.
  • Designed menus and specialty drinks for exclusive wine dinners, bartended wine dinners.
  • Performed Key duties to include, running expo, maintaining guest satisfaction and resolving guest issues, server checkouts, closing cash deposits.
  • Certified servsafe.


Human Resources Park Trainer

Six Flags Over Georgia
01.2020 - 10.2020
  • Prepared and onboarded new hires.
  • Facilitated orientations and specialized training sessions in person and virtually for groups up to 75.
  • Develop training materials following company policies and procedures.
  • Performed Safety and Quality Assurance audits.
  • Manage training schedule for new hires for orientation and on the job trainings.
  • Provided excellent customer service while working with employee relations.
  • Plan and execute events for team members.
  • Log and input all team member certifications.

Education

Bachelor of Science - Hospitality Management

University of Central Florida
12.2025

Associate of Arts -

Valencia College
08.2023

Skills

  • Organization and Time management
  • Motivational and Empathic
  • Problem-solving skills
  • Exceptional customer service
  • Adaptability
  • Professional demeanor
  • Relationship building
  • Multi-tasking strength
  • Public Speaking
  • Team Collaboration
  • Interpersonal Communication
  • Detail-Oriented

Timeline

Park Services Attendant

Universal Orlando
03.2024 - Current

Attractions Trainer

Walt Disney World Resort
06.2022 - 07.2023

Training Coordinator

Carrabba's Restaurant
10.2020 - 05.2022

Human Resources Park Trainer

Six Flags Over Georgia
01.2020 - 10.2020

Bachelor of Science - Hospitality Management

University of Central Florida

Associate of Arts -

Valencia College

Similar Profiles

CREATE PROFILE
Shannon Yeager