Summary
Overview
Work History
Education
Skills
Accomplishments
Websites
References
Timeline
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Shannon Yero

Shannon Yero

El Paso,TX

Summary

Achieved and surpassed sales and profitability targets while enhancing company reputation. Awarded the Chairman's Forum accolade and completed the AFSA EDGE Leadership Program. Holds a Bachelor of Science in Business Administration and Management, with expertise in loan underwriting, operations management, and talent development. Bilingual in English and Spanish, enabling effective communication in diverse settings.

Overview

14
14
years of professional experience

Work History

Business Software Support Specialists (Remote)

1st Franklin Financial
El Paso, TX
12.2023 - Current
  • Resolved IT-related issues remotely through Tier 2 customer support services.
    Monitored ticketing system to ensure prompt resolution of software problems.
    Maintained comprehensive documentation in support tracking system for future reference.
  • Facilitated successful conversion of systems from GPS to NLS across branches.
  • Provided remote assistance when needed via telephone, email or remote desktop tools.
  • Assisted in developing technical documentation such as user guides and manuals for end users.

Assistant Vice President

Mariner Finance
El Paso, TX
05.2021 - 10.2023
  • Supervised district operations across 4 offices, managing 10 employees and $18 million ledger within 18 months of branch openings.
  • Enhanced customer experiences by monitoring interactions and engagement methods among team members.
  • Analyzed financial strengths and weaknesses through regular KPI reviews and tracking sheet assessments.
  • Ensured optimal employee coverage by developing well-structured team schedules to meet business demands.
  • Increased sales through effective outside marketing campaigns targeting new customer segments.
  • Evaluated financial statements and activity reports to measure productivity and goal attainment.
  • Empowered team members with targeted training to confidently handle daily workloads.
  • Conducted performance reviews to evaluate and enhance employee effectiveness.

Branch Manager

Regional Finance Corporation
Austin, TX
09.2014 - 05.2021
  • Achieved consistent targets through strategic branch partnerships and marketing initiatives.
  • Administered sales, service, and operational activities to enhance overall performance.
  • Conducted daily huddles to communicate goals and new initiatives, boosting staff morale.
  • Demonstrated accountability by making customer-focused decisions and taking ownership of operations.
  • Proactively assessed business risks, implementing effective mitigation strategies.
  • Verified daily branch operations through checks on processes, staff activities, and KPIs.
  • Monitored expenses and controlled costs to meet budgetary targets.
  • Mentored trainee branch managers to develop leadership skills.

Assistant Branch Manager

Regional Finance Corporation
Austin, TX
12.2011 - 08.2014
  • Achieved Assistant Manager of the Month for February and March 2012 by leading district sales.
  • Enhanced customer relations and brand loyalty by effectively resolving escalated issues.
  • Streamlined daily operations by independently managing day-to-day responsibilities.
  • Maintained operational performance through effective execution of opening and closing tasks.
  • Elevated team performance and reduced compliance issues through comprehensive training of new hires.
  • Conducted targeted training sessions on GoldPoint System to meet organizational learning needs.

Education

Bachelor of Science - Business Adminstration

University of Phoenix

Skills

  • Customer service management
  • Technical support
  • Remote assistance
  • Recruitment and hiring
  • Revenue generation
  • Administrative oversight
  • KPI analysis
  • Employee development
  • Sales analytics
  • Business forecasting
  • Email communication
  • Microsoft Office suite
  • Bug reporting
  • Escalation handling
  • Video conferencing tools
  • Operating systems proficiency
  • Telephone communication

Accomplishments

  • Chairman's Forum Winner, 2016, Managed the top 5% highest profitable branches at Regional Finance
  • AFSA Edge attendee, 2018-2019, One of 6 individuals chosen from Regional Finance to attend the leadership conference at Mercer University.
  • Lowest Charge off in the state of Texas, 2016, At 4%

References

References available upon request.

Timeline

Business Software Support Specialists (Remote)

1st Franklin Financial
12.2023 - Current

Assistant Vice President

Mariner Finance
05.2021 - 10.2023

Branch Manager

Regional Finance Corporation
09.2014 - 05.2021

Assistant Branch Manager

Regional Finance Corporation
12.2011 - 08.2014

Bachelor of Science - Business Adminstration

University of Phoenix

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