Shannon Youmans
Fayetteville,AR
Summary
Experienced Library Specialist with a demonstrated history of working in the government administration industry. Skilled in Sales, Office Operations, Clerical Skills, Business Operations, and Filing. Strong community and social services professional with a Bachelor's degree focused in Mathematics from University of Arkansas.
Overview
14
14
years of professional experience
Work History
Outreach & Events Library Specialist
University of Arkansas
Fayetteville, AR
06.2024 - Current
- Handles all scheduling for events and/or special meetings for Mullins Library Event Space.
- Coordinated vendors, timelines, and budgets for events.
- Trained customer service, marketing and sales teams for events.
- Communicated with venues and vendors to accomplish event goals and deadlines.
- Connected individuals with relevant community resources and coordinated referrals.
- Built partnerships with related organizations to develop support and gain greater attention for Mullins Library.
Course Reserves Library Specialist
University of Arkansas
Fayetteville, AR
03.2021 - 06.2024
- Serves as the primary liaison to key library staff as well as to the larger University of Arkansas community to facilitate shared service partnerships and build on strong relationships with UofA faculty, staff and students in library initiatives related to course materials support
- Processes Course Reserve requests for textbooks, library materials, and electronic materials
- Knowledge of bibliographic data and library operations software
- Managing copyright processes for course reserves material
- Creates and revises course reserve library policies and procedures.
Library Technician
University of Arkansas
Fayetteville, AR
10.2019 - 03.2021
- Assist library patrons with questions regarding library resources
- Worked with leadership to improve interaction with patrons
- Provided management oversight of business operations in absence of management staff
- Loan and collect library material from patrons
- Sort and re-shelve library material
- Catalog library material
- Stock and order office supplies
- Process Library Privileges Applications
- Assist with general office work such as answering phones, greeting patrons, assisting in locating library material, filing paperwork, data entry, and maintaining statistics
- Operate office machines, such as photocopiers and scanners, and personal computers.
Clerical Assistant
University of Arkansas
Fayetteville, AR
08.2015 - 10.2019
- Assist with library searches
- Loan library materials to patrons and collect returned materials
- Assist with general office work such as answering phones, greeting patrons, and assisting in locating library material
- Operate office machines, such as photocopiers and scanners, and personal computers
- Good manual dexterity necessary for specified tasks
- Work effectively with the public.
Barista Supervisor
The Perk II
Fayetteville, AR
03.2013 - 08.2015
- Generated a friendly atmosphere by encouraging employees to greet and speak to customers
- Restocked and cleaned stations and facilities to maintain cleanliness and operable standards
- Maintained accurate inventory counts to meet customer demands and sustain operations
- Engendered customer loyalty by remembering personal preferences and allergy information
- Advised customers on whole bean and bulk tea purchases by detailing origin, flavor, and pairing recommendations
- Designed and adjusted work schedules to meet business demands.
Barista
The Perk II
Fayetteville, AR
05.2011 - 03.2013
- Provided Good Customer Service
- Prepared Coffee and Food simultaneously
- Assisted in the opening of location which included but not limited to cash handling and deposits
- Cash register balancing and reporting at the beginning and end of each shift
- Processed received goods
- Provided friendly and suggestive sales techniques.
Education
Bachelor of Arts For Teaching - Mathematics
University of Arkansas
Fayetteville, AR05.2019
Skills
- Detail Oriented
- Time management
- Leadership
- Communication skills
- Computer literacy
- Customer service
- Telephone Etiquette
- Library Services
- Technology Troubleshooting
- Cataloging of materials
- Patron Registration
- Library technology
- Computer Assistance
- Materials Management
- Patron education
References
References available upon request.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Part TimeFull TimeLocation Preference
RemoteImportant To Me
Work-life balanceFlexible work hoursWork from home option401k matchTimeline
Outreach & Events Library Specialist
University of Arkansas
06.2024 - Current
Course Reserves Library Specialist
University of Arkansas
03.2021 - 06.2024
Library Technician
University of Arkansas
10.2019 - 03.2021
Clerical Assistant
University of Arkansas
08.2015 - 10.2019
Barista Supervisor
The Perk II
03.2013 - 08.2015
Barista
The Perk II
05.2011 - 03.2013
Bachelor of Arts For Teaching - Mathematics
University of Arkansas
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