Shannon Young
Phoenix
Summary
Diligent with a strong background in client services providing outstanding support inside and outside. Successfully managed client interactions and coordinated scheduling for multitudes of appointments. Demonstrated strong communication and problem-solving skills to enhance client experiences and streamline office operations.
Overview
11
11
years of professional experience
Work History
Patient Services Specialist
SimonMed Imaging
02.2024 - 07.2025
- Managed patient scheduling and appointment coordination.
- Conducted insurance verification and eligibility checks to ensure accurate billing processes. Collected patient co-pay and issued receipt to confirm payment.
- Demonstrated exceptional customer service, to provide a welcoming and professional environment for patients.
- Called patient to confirm appointment and prepared paperwork prior to visit to expedite check-in process.
- Maintained accurate and up-to-date patient records, ensuring compliance with HIPAA regulations.
General Manager
HK Tattoo Studio
03.2023 - 02.2024
- Led operational strategy to enhance efficiency and streamline processes with all employees.
- Fostered and maintained strong relationships with clients
- Implemented training requirements to improve staff performance and certification requirements
- Scheduled all appointments for artists that were employed at our organization, including fundraising and promotional events.
Administrative Assistant/Bookkeeper
Arizona Council of Human Service Providers
10.2019 - 03.2023
- Perform bookkeeping including, accounts receivable, accounts payable, coding income/expenses, working with Accountant for monthly financial reports and reviewing monthly financials with CEO.
- Perform administrative office support functions including but not limited to answering and routing phone calls, greeting guests, scheduling meetings and conference rooms, handling travel arrangements for staff, preparing reports, ordering office supplies, and equipment maintenance.
- Assist in preparation for monthly Arizona Council meetings, conferences, trainings, and events, including meeting room set up, ordering food and refreshments, and cleanup.
- Assist in hiring process, which included screening applicant resumes, phone screening, scheduling interviews and performing hiring documents/trainings for new employees.
Accounting Assistant
Shasta Industries Inc. - Shasta Pools
03.2016 - 02.2019
- Financial Accounting for 4 divisions. Duties included, Budget, Analysis, Clean up, Account Reconciliations, Reporting and Support for Division leaders
- Prepare and input journal entries
- Maintain ROC, Tax and business licensing; including company reporting
- Corporate Invoice processing. Includes: Verification of invoice, Coding per division and check request preparation
- Bank account Reconciliations
- Petty cash audits and Reconciliations
Program Assistant
Phoenix Rescue Mission - Changing Lives Center
04.2014 - 03.2016
- Handled all scheduling / relationships (main contact) for the women and children clients: Primary Care Physicians, Specialty Physicians, Lab Work, Imaging, Psychiatric Care, Off Site Counseling, Urgent Psychiatric Care, Dental, Vision and Pediatrics
- Reconciled billing issues between clients, medical providers and off site pharmacy
- Set up and managed paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material
Education
High School Diploma -
Shadow Mountain High School
Phoenix, ArizonaCertification - Bloodborne Pathogens & Use of Standard Precaution
Relias Training
SimonMed Imaging02-2025
Skills
- Proficient in Microsoft Office - Outlook, Excel and Word
- Strong interpersonal skills, working well with customers, co-workers, and management
- Extensive experience in office and client scheduling
- Skilled with various office filing and record keeping procedures
- Time management skills, works with fast approaching deadlines while providing quality results
- Reliable with a solid work ethic, able to provide a wide variety of administrative and clerical duties
- Flexible, with the ability to handle tasks which come up simultaneously and/or unexpectedly
Timeline
Patient Services Specialist
SimonMed Imaging
02.2024 - 07.2025
General Manager
HK Tattoo Studio
03.2023 - 02.2024
Administrative Assistant/Bookkeeper
Arizona Council of Human Service Providers
10.2019 - 03.2023
Accounting Assistant
Shasta Industries Inc. - Shasta Pools
03.2016 - 02.2019
Program Assistant
Phoenix Rescue Mission - Changing Lives Center
04.2014 - 03.2016
High School Diploma -
Shadow Mountain High School
Certification - Bloodborne Pathogens & Use of Standard Precaution
Relias Training
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