Shannon Zenner
Lima,NY
Overview
19
19
years of professional experience
Work History
Food and Beverage Supervisor
Radisson Blu Hotel
Henrietta, New York
08.2011 - 08.2013
- Maintained an up-to-date knowledge of all menu items, ingredients and preparation methods.
- Developed and implemented inventory control systems to reduce food costs while maintaining quality standards.
- Conducted daily staff meetings to discuss work performance, customer service issues and operational concerns.
Customer Care Manager
The Brewery Pub and Grill
Honeoye Falls, New York
06.2008 - 07.2011
- Developed and implemented customer service policies and procedures.
- Provided training to new customer care staff members.
- Conducted regular performance reviews of customer service representatives.
Customer Service Sales Representative
The Brewery Pub and Grill
Honeoye Falls, New York
08.1998 - 12.2002
- Answered incoming customer calls regarding product questions, sales inquiries, and complaints.
- Provided accurate information about products and services.
- Resolved customer service issues in a timely manner.
Customer Service Manager
The Endzone bar and restaurant
Avon, NY
06.1996 - 06.1998
- Provided exceptional customer service to ensure customer satisfaction.
- Developed and implemented strategies for providing excellent customer service experience.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
Customer Service Representative
The Golden Spur bar and grill
Avon , NY
07.1994 - 05.1996
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
Education
Dog Grooming - Animal science
Charles G May Center
Mt Morris, NYSkills
- [Type] sales techniques
- Sales Quota Achievement
- Incoming Call Management
- Customer Needs Assessment
Timeline
Food and Beverage Supervisor
Radisson Blu Hotel
08.2011 - 08.2013
Customer Care Manager
The Brewery Pub and Grill
06.2008 - 07.2011
Customer Service Sales Representative
The Brewery Pub and Grill
08.1998 - 12.2002
Customer Service Manager
The Endzone bar and restaurant
06.1996 - 06.1998
Customer Service Representative
The Golden Spur bar and grill
07.1994 - 05.1996
Dog Grooming - Animal science
Charles G May Center