Shannon Baird
Kanab
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet goals.
Overview
29
29
years of professional experience
Work History
Substitute Teacher, K-12
Kane County School District
02.2021 - Current
- Managed classroom environments, implementing behavior management strategies to foster student engagement and respect.
- Collaborated with teachers to plan and execute lesson plans aligned with curriculum standards and learning objectives.
- Assessed student performance through formative evaluations, providing constructive feedback to enhance understanding and retention.
- Maintained accurate attendance records and communicated effectively with parents regarding student progress and behavior issues.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Managed classroom behavior effectively, implementing clear expectations and consistent consequences for all students.
- Supervised lunchroom and recess activities.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Enforced school and class rules to maintain order in classroom.
911 Senior Dispatcher
Kane County Sheriff Office
02.1997 - Current
- Administered dispatch operations, ensuring timely response to emergency calls and resource allocation.
- Coordinated communication between law enforcement units, EMS and Fire units and other external agencies to enhance operational efficiency.
- Implemented improved dispatch protocols, resulting in streamlined workflows and reduced response times.
- Led crisis management initiatives during high-stress situations, maintaining calmness and clarity under pressure.
- Collaborated with technology teams to upgrade dispatch software, enhancing functionality and user experience for staff.
- Established open lines of communication between field personnel and management staff through regular meetings or conference calls discussing pertinent topics impacting daily operations at regional levels where appropriate.
- Coordinated communication between law enforcement units and external agencies to enhance operational efficiency.
- Developed and implemented improved dispatch protocols, resulting in streamlined workflows and reduced response times.
- Maintained detailed records of all dispatch activities, allowing for easy review and analysis of performance metrics.
- Implemented quality control measures to maintain high standards in customer service and dispatch operations.
- Streamlined dispatch processes by implementing efficient routing and communication strategies.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
- Monitored vehicle locations to coordinate timely arrivals.
- Trained new dispatch personnel on procedures, systems, and best practices for effective incident management.
Education
No Degree - Dispatch Certification
Peace Officer Standards Training POST
Salt Lake City, UT04-1997
Bachelor of Arts - Communications Broadcasting Journalism
Western Illinois University
Macomb, IL12-1994
Skills
- Incident reporting
- Advanced communication
- Policy compliance
- Problem-solving
- Time management
- Attention to detail
- Multitasking and organization
- Prioritizing calls
- Decision-making
- Stress tolerance
- Work order management
- Record keeping
- Equipment management
Timeline
Substitute Teacher, K-12
Kane County School District
02.2021 - Current
911 Senior Dispatcher
Kane County Sheriff Office
02.1997 - Current
No Degree - Dispatch Certification
Peace Officer Standards Training POST
Bachelor of Arts - Communications Broadcasting Journalism
Western Illinois University