Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Shannon Biby

Meridian,ID
Shannon Biby

Summary

Innovative and strategic program manager with 15 years of experience in project management, marketing communications, and multi-disciplinary collaboration with a passion for sustainability and social responsibility.

Overview

20
years of professional experience

Work History

Ilovekickboxing

Marketing & Operations Manager
11.2017 - 09.2021

Job overview

  • Established and maintained 400 member accounts, implementing automated retention practices.
  • Integrated CRM systems, achieving 90% customer retention rate.
  • Led initiatives increasing member retention by 20% and revenue by $30,000/month, tripling auto billing in less than a year.
  • Identified cross-sell opportunities, optimizing profit margins through strategic initiatives.
  • Collaborated with up to 20 trainers to establish and monitor KPIs aligned with sales goals.
  • Crafted compelling copy for websites, social media, and print materials, driving organic growth.
  • Increased positive customer engagement by 777%.
  • Created relevant content on multiple social media platforms, adjusting strategies for optimal engagement.
  • Designed and launched company-branded website (ILovekickboxingSouthBay.com) for targeted marketing and sales.
  • Successfully implemented new SaaS software for CRM, improving efficiency and data accuracy.
  • Collaborated with business owner, addressing legal, security access permissions, on-boarding, training, and aligning business practices.
  • Tripled auto billing within year, identifying revenue loss markers and implementing a build-back schedule, post-pandemic closures.
  • Managed $1.2 million budget, conducted Quickbooks bookkeeping, and submitted relevant legal documents and payments to the state.
  • Implemented continuity of dual-location business operations, covering marketing, finance, documentation, and reporting.
  • Ensured seamless business operations during transitions and changes.

Life Church

Office Manager
02.2015 - 11.2017

Job overview

  • Orchestrated successful events for 400+ attendees, ensuring seamless execution and maximum impact.
  • Managed team of 10 employees, fostering a collaborative and supportive work environment.
  • Led redesign of open office space to enhance functionality and promote a vibrant workplace.
  • Developed and implemented an innovative employee training program, streamlining on-boarding processes for increased efficiency and satisfaction.
  • Transformed organizational culture from rigid to fun and camaraderie-focused.
  • Conducted resume reviews, interviews, and facilitated hiring process to recruit top-tier talent aligned with organization's mission.
  • Implemented cutting-edge software for project documentation, systems, and task management, enhancing operational efficiency.
  • Researched, purchased, and implemented a comprehensive education management system for a 2-year on-site college.
  • Conducted annual budget reviews and projections, ensuring financial sustainability and responsible resource allocation.
  • Proactively encouraged and supported employees to unlock their full potential, fostering a positive and productive work environment.

Bridges Community Church

Program Manager: Volunteer Engagement
08.2001 - 01.2011

Job overview

  • Implemented communication strategies for diverse multi-ethnic communities, achieving engagement and alignment among Cantonese, Mandarin, ASL, Tagalog, and English speakers.
  • Localized recruitment and training programs for 1400 attendees, tailoring them to resonate with cultural groups for enhanced effectiveness.
  • Managed a $150,000 program department budget, forecasting and tracking financial results to meet projections.
  • Led a campus-wide rebranding project with stakeholder financial backing, ensuring on-time, in-budget delivery.
  • Established and maintained measurable recruitment strategies, resulting in a sustained 30% volunteer pool growth.
  • Monitored 100+ volunteer groups using KPIs, ensuring consistent organizational goal achievement.
  • Spearheaded process improvement and automation initiatives, enhancing stakeholder engagement efficiency.
  • Led 300+ volunteers through comprehensive training, event planning, and management, demonstrating visionary leadership.
  • Managed technical implementation for program scheduling, resource management, and OPAs, ensuring seamless integration with organizational objectives.
  • Oversaw diverse volunteer programs and training, managing project monitoring, budget execution, and resource allocation.
  • Demonstrated proficiency in report writing, conveying project progress, outcomes, and financial status to stakeholders quarterly and annually.

Education

Arizona State University
Tempe, AZ

Master of Science from Sustainability Leadership
08.2024

University Overview

Southern Illinois University Carbondale
Carbondale, IL

Bachelor of Science from Journalism

University Overview

Skills

  • Budgeting and Allocation 
  • Campaign Creation & Management
  • Cross-Functional Collaboration
  • Event Planning and Execution
  • Project Management
  • Revenue Growth
  • Resource Management
  • Risk Analysis and Management
  • Stakeholder Management
  • SEO
  • Strategic Planning
  • Systems Optimization

Timeline

Marketing & Operations Manager
Ilovekickboxing
11.2017 - 09.2021
Office Manager
Life Church
02.2015 - 11.2017
Program Manager: Volunteer Engagement
Bridges Community Church
08.2001 - 01.2011
Arizona State University
Master of Science from Sustainability Leadership
Southern Illinois University Carbondale
Bachelor of Science from Journalism

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Shannon Biby