Summary
Overview
Work History
Education
Skills
Timeline
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SHANNON CAIN

Tampa,FL

Summary

Strategic talent acquisition leader with over 25 years of expertise, driving organizational success through strategic leadership and operational excellence. Skilled in project management, team collaboration, and process optimization with a keen focus on achieving results. Adept at navigating complex challenges, fostering a culture of accountability, and adapting to evolving business needs. Known for strong decision-making, effective communication, and building high-performing teams.

Overview

23
23
years of professional experience

Work History

Sr. Manager/Recruiting Lead (Vice President), Talent Acquisition

Citi
09.2018 - 01.2025
  • Led a high-performing team of recruiters supporting financial operations, achieving an annual hiring target of 500+ positions across North America.
  • Integrated and optimized HRIS, ATS, and CRM platforms (Workday, Eightfold, Fieldglass), improving data integrity and streamlining recruiting workflows.
  • Collaborated with stakeholders and HR business partners implementing and executing comprehensive recruitment strategies that align with organizational objectives.
  • Developed scalable project plans and reporting frameworks, providing senior stakeholders and leadership with a centralized view of operational performance and strategic priorities.
  • Drove key process improvements that enhance recruiter enablement and accelerated outcomes for critical roles, improving hiring efficiency.
  • Crafted data-driven dashboards in Workday to effectively analyze recruitment metrics, driving alignment between recruitment performance and organizational goals.
  • Partnered effectively with senior stakeholders, finance, and HR teams to deliver precise headcount and capacity forecasts that align with market trends, organizational budgets, and strategic location planning.
  • Implemented operational efficiencies and risk controls ensuring compliance with US employment and labor laws.
  • Spearheaded the development and implementation of standardized, scalable recruitment processes, resulting in improved client and candidate experience.
  • Built and maintained relationships with senior stakeholders, serving as a key escalation point for complex recruitment challenges.

Sr. Manager/Recruiting Lead

Software Guidance & Assistance (SGA)
04.2017 - 06.2018
  • Company Overview: Client: Citi, (Consultant) Client Partner, Non-Employee Staffing Office
  • Led the recruitment strategy for positions within the investment banking sector, expertly aligning candidates with both organizational objectives and the company culture to drive success.
  • Partnered and managed external vendors, ensuring that all Service Level Agreement (SLA) compliance requirements were effectively met.
  • Collaborated with senior stakeholders, business partners and HR to create tailored recruitment strategies and ensure effective hiring processes.

Sr. Recruiter

Lenmar Consulting
12.2015 - 12.2016
  • Managed end-to-end recruitment processes, focusing on executive-level roles within the financial services industry, ensuring alignment with business objectives and cultural fit.
  • Developed a diverse talent pipeline by effectively sourcing candidates through social media platforms, referrals, and networking groups.
  • Conducted market intelligence research to identify hiring trends and enhance sourcing methodologies, resulting in improved client and candidate engagement.

Recruiting Manager, Corporate Recruiting Center

Princeton Information
02.2002 - 10.2015
  • Launched an employee development program specifically designed for entry-level recruiters, resulting in their advancement to senior roles within three years.
  • Created a comprehensive training curriculum, equipping new hires with tools and expertise to excel in technical policies, procedures, and client engagement.
  • Designed and executed recruitment strategies to support both established and emerging business initiatives, driving organizational expansion.
  • Optimized recruiting operations and processes, increasing efficiency and scaling hiring strategies to support organizational growth.

Recruiting Manager, National Accounts

Princeton Information
02.2002 - 10.2015
  • Led recruiting operations for national accounts, improving client satisfaction scores through process enhancements and SLA compliance.
  • Managed recruiters supporting high-volume requisitions, maintaining consistent SLA delivery for 600+ open positions annually and exceeding hiring deadlines.

Education

Bachelor of Science Degree - Criminal Justice

Old Dominion University
Norfolk, VA

Skills

  • Operations Management
  • Team leadership and development
  • Organizational strategy development
  • Data-Driven decision making
  • Stakeholder engagement
  • Relationship management
  • Cross-functional collaboration
  • Compliance risk management
  • Workforce planning and resource allocation
  • Performance tracking and evaluation
  • Recruitment strategy development
  • Recruitment metrics and reporting

Timeline

Sr. Manager/Recruiting Lead (Vice President), Talent Acquisition

Citi
09.2018 - 01.2025

Sr. Manager/Recruiting Lead

Software Guidance & Assistance (SGA)
04.2017 - 06.2018

Sr. Recruiter

Lenmar Consulting
12.2015 - 12.2016

Recruiting Manager, Corporate Recruiting Center

Princeton Information
02.2002 - 10.2015

Recruiting Manager, National Accounts

Princeton Information
02.2002 - 10.2015

Bachelor of Science Degree - Criminal Justice

Old Dominion University

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