Open To Work
Shannon Clark
San Bernardino,CA
Work Preference
Summary
Kind Caregiver with experience addressing physical and emotional needs. Familiar with scheduling and managing appointments, coordinating household support, and offering caring companionship. Well-organized with medications and physically fit to handle any client need.
Overview
6
6
years of post-secondary education
19
19
years of professional experience
Work History
Caregiver
IHSS Public Authority
San Bernardino, California
08.2023 - Current
- Assisted clients with daily living activities and personal care needs.
- Communicated effectively with clients to understand their preferences and requirements.
- Developed and maintained positive relationships with clients and families.
- Monitored client health and reported any changes to healthcare professionals.
- Provided companionship and emotional support to enhance client well-being.
- Assisted clients in meal preparation, ensuring dietary needs were met.
- Managed household tasks including cleaning, laundry, and grocery shopping.
- Coordinated transportation for clients to medical appointments or social events.
Front Desk Agent
Best Western Hotel
Rancho Cucamonga, California
05.2025 - 09.2025
- Greeted guests warmly upon arrival and provided check-in assistance.
- Handled guest complaints professionally and resolved issues promptly.
- Processed reservations accurately using hotel management software.
- Managed phone inquiries and directed calls to appropriate departments.
- Maintained cleanliness and organization of the front desk area.
Front Desk Agent
Big bear lakefront lodge
Big Bear Lake, California
03.2023 - 08.2023
- Greeted guests warmly upon arrival and provided check-in assistance.
- Processed reservations accurately using hotel management software.
- Handled guest complaints professionally and resolved issues promptly.
- Provided local information and recommendations to enhance guest experience.
- Managed phone inquiries and directed calls to appropriate departments.
- Maintained cleanliness and organization of the front desk area.
- Assisted in coordinating daily activities with housekeeping and maintenance teams.
Front Desk Agent
Motel 6 Hotel
Big Bear Lake, California
05.2007 - 05.2023
- Greeted guests warmly upon arrival and provided check-in assistance.
- Assisted with check-in and check-out procedures for guests.
- Processed reservations accurately using hotel management software.
- Handled guest complaints professionally and resolved issues promptly.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Provided excellent customer service while upholding company policies.
- Managed phone inquiries and directed calls to appropriate departments.
- Answered phones, responded to inquiries, and took messages.
- Provided local information and recommendations to enhance guest experience.
- Maintained cleanliness and organization of the front desk area.
- Assisted in coordinating daily activities with housekeeping and maintenance teams.
- Monitored security protocols to ensure guest safety throughout the hotel premises.
Customer Service Representative
Dollar Tree
Big Bear Lake
01.2023 - 03.2023
- Resolved customer complaints to ensure satisfaction and loyalty.
- Assisted customers with product inquiries and store navigation.
- Processed transactions accurately using POS systems.
Front Desk Agent
Snow Lake Lodge Association
Big Bear Lake, California
10.2022 - 01.2023
- Greeted guests warmly upon arrival and provided check-in assistance.
- Processed reservations accurately using hotel management software.
- Managed phone inquiries and directed calls to appropriate departments.
Education
Bachelor of Science - Business Administration
Everest University
Orlando, FL 05.2010 - 08.2014
Associate of Science - Medical Billing And Coding
Everest University
Jacksonville, FL 08.2008 - 08.2010
Bell Gardens High
Bell Gardens, CASkills
- Personal care
- Companionship services
- Companionship provision
- Personal assistance
- Client advocacy
Timeline
Front Desk Agent
Best Western Hotel
05.2025 - 09.2025
Caregiver
IHSS Public Authority
08.2023 - Current
Front Desk Agent
Big bear lakefront lodge
03.2023 - 08.2023
Customer Service Representative
Dollar Tree
01.2023 - 03.2023
Front Desk Agent
Snow Lake Lodge Association
10.2022 - 01.2023
Bachelor of Science - Business Administration
Everest University
05.2010 - 08.2014
Associate of Science - Medical Billing And Coding
Everest University
08.2008 - 08.2010
Front Desk Agent
Motel 6 Hotel
05.2007 - 05.2023
Bell Gardens High