Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

SHANNON BROOKS

Dallas,TX

Summary

Dynamic Medical Practice Assistant at Parkland Health and Hospital Systems, proficient in-patient care coordination and HIPAA compliance. Established history of elevating patient satisfaction through exceptional communication and precise appointment scheduling. Skilled in financial analysis, guaranteeing accurate billing processes while fostering compassionate patient interactions.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Medical Practice Assistant

Parkland Health and Hospital Systems
08.2023 - Current
  • Performed administrative tasks such as scheduling appointments, verifying insurance, and filing medical records
  • Collected and documented patient medical histories and vital signs
  • Prepared patient charts and maintained patient confidentiality
  • Obtained and recorded patient consent forms
  • Scheduled follow-up appointments and prepared discharge instructions
  • Answered phones and responded to messages in a timely manner
  • Ensured patient safety and comfort throughout their visit
  • Maintained accurate and up-to-date patient records
  • Provided assistance with patient transportation and discharge
  • Performed upfront cash collections and post money transactions
  • Followed Parkland cash management policies and procedures.

Patient Financial Representative

Parkland Health and Hospital System
01.2023 - 08.2023
  • Obtain, verify, and update accurate demographic, financial, and insurance information in registration process
  • Ensures Patient Rights & Responsibilities as well as other required documents are properly explained and presented to patients
  • Enter patient/guarantor information in the patient registration/accounting systems
  • Ensure accounts are billed accurately and timely
  • Reviews patient accounts for financial status to identify non-funded and/or under-funded patients
  • Refers appropriate cases to financial counseling for follow-up and consultation and Case Management for clinical justification for pre-authorization as necessary
  • Educate patients about financial liabilities, employ proper, compliant patient liability collection techniques before, during, and after date of service
  • Performs cash reconciliation and secured payment entry in adherence to financial and cash control policies and procedures
  • Clearly document actions taken in account notes to ensure information is available and understandable for other departments to review
  • Tracks productivity/quality and provides cumulative reports daily, weekly, and monthly as required
  • Identifies ways to improve work processes and improve customer satisfaction.

Dining Associate

Christian Care Retirement Community
06.2022 - 09.2022
  • Contributed to friendly and professional dining environment by communicating politely and effectively with guests to assess and meet needs
  • Took customer orders and relayed to kitchen staff with accuracy, circulating dining room to identify service opportunities
  • Coordinated with food preparation staff for time plating and delivery of meals to dining room guests to guarantee freshness and acceptable temperature
  • Delivered exceptional guest experiences through attentive service and quick response to issues.

Caregiver

Avendelle Assisted Living
09.2020 - 12.2021
  • Assisted with patient dressing, grooming, meal preparation, and medication reminders
  • Assisted clients with daily living needs to maintain self-esteem and general wellness
  • Built strong relationships with clients to deliver emotional support and companionship
  • Engaged patients in meaningful conversation, socialization and activity while providing personal care assistance
  • Entertained, conversed, and read aloud to keep patients mentally alert
  • Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.

Direct Support Professional

Denton State Supported Living Center
10.2017 - 04.2021
  • Assisted disabled clients to support independence and well-being
  • Maintained clean, safe and well-organized patient environment
  • Monitored progress and documented patient health status changes to keep care team updated
  • Administered medication as directed by physician
  • Updated patient files with current vitals, behaviors, and other data relevant to treatment planning.

Customer Service Representative

Aerotek
11.2013 - 05.2016
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Answered customer telephone calls promptly to avoid on-hold wait times
  • Answered constant flow of customer calls with minimal wait times
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Intake Representative

MHN
02.2012 - 11.2013
  • Answered phone calls and provided new clients with the required paperwork to initiate service
  • Completed intake assessment forms and filed clients' charts
  • Worked productively in a fast-paced work environment to process large volumes of claims
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Access ID Agent

Johnson Controls
02.2010 - 09.2011
  • Provided accurate and appropriate information in response to customer inquiries
  • Demonstrated mastery of customer service call script within specified timeframes
  • Developed effective relationships with all call center departments through clear communications
  • Always maintained up-to-date records
  • Resolved customer complaints or answered customers' questions regarding policies and procedures.

Registration Representative

Methodist Dallas Medical Center
12.2007 - 06.2008
  • Collected demographic and insurance information from patients
  • Provided thorough information about admissions policies, financial requirements, and check-in procedures
  • Assisted other Registration Clerks with front desk duties, answering questions and accurately using reservation system
  • Verified insurance benefits and obtained pre-authorizations before any medical procedures were performed
  • Welcomed as many as 50-100 patients daily, directing to appropriate departments within facility and coordinating assistance with transportation.

Education

Bachelor of Science - Psychology

University of Phoenix
Dallas, TX
06.2025

Billing and Coding -

The College of Health Care Professions
Dallas, TX

Skills

  • Benefits administration
  • Call center operations
  • Communication skills
  • Customer service excellence
  • HIPAA compliance
  • Management strategies
  • Medical billing and coding
  • Microsoft Excel proficiency
  • Microsoft Outlook expertise
  • Monitoring and evaluation
  • OSHA regulations knowledge
  • Policy and procedure development
  • Transportation logistics
  • Accounting principles
  • Billing processes
  • Complaint resolution strategies
  • Financial analysis
  • Insurance knowledge
  • Medical terminology expertise
  • Organizational efficiency techniques
  • Microsoft Office suite proficiency
  • Microsoft Word skills
  • Patient care coordination
  • Time management skills
  • Vital signs monitoring
  • Appointment scheduling proficiency
  • Problem-solving abilities
  • Document preparation techniques

Certification

OSHA Certified

Timeline

Medical Practice Assistant

Parkland Health and Hospital Systems
08.2023 - Current

Patient Financial Representative

Parkland Health and Hospital System
01.2023 - 08.2023

Dining Associate

Christian Care Retirement Community
06.2022 - 09.2022

Caregiver

Avendelle Assisted Living
09.2020 - 12.2021

Direct Support Professional

Denton State Supported Living Center
10.2017 - 04.2021

Customer Service Representative

Aerotek
11.2013 - 05.2016

Intake Representative

MHN
02.2012 - 11.2013

Access ID Agent

Johnson Controls
02.2010 - 09.2011

Registration Representative

Methodist Dallas Medical Center
12.2007 - 06.2008

Bachelor of Science - Psychology

University of Phoenix

Billing and Coding -

The College of Health Care Professions

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