Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Shannon Watkins-Daye

Elberton,GA

Summary

Dedicated, goal oriented, responsible professional with impeccable attention to detail. Quick to learn hands on task and adaptable to change environments. Established history of producing accurate, timely services meeting customer and management satisfaction. Highly flexible honest and punctual.

Diligent with a strong Manger foundation in managing daily operations and team leadership. Proven success in optimizing workflows and enhancing customer satisfaction. Demonstrated expertise in problem-solving and strategic planning to drive team performance. Experienced with team leadership, operational management, and customer service excellence. Utilizes strategic planning and problem-solving skills to enhance team productivity and service quality. Track record of fostering collaborative and adaptable workplace.

Overview

27
27
years of professional experience
1
1
Certification

Work History

Assistant Manager/ Shift Manger

Pizza Hut
03.2023 - Current
  • Assisted in daily operations to ensure smooth business functioning and enhanced customer satisfaction.
  • Coordinated team efforts for optimal performance and increased productivity.
  • Supported management in developing strategies to improve service delivery and operational efficiency.
  • Improved staff morale by addressing workplace concerns and facilitating open communication.
  • Managed inventory levels to avoid shortages and maintain seamless operations.
  • Enhanced employee performance with effective training and development initiatives.
  • Addressed customer complaints to maintain high levels of service satisfaction.

Machine Operator

Moller Tech
05.2021 - 03.2022
  • Followed detailed instructions to operate machines with accuracy and produce quality products.
  • Set up and adjusted equipment and properly configured machines for daily operation.
  • Complied with company and OSHA safety rules and regulations.
  • Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.

Driver Check-In

Core-Mark International - Florida
01.2016 - 08.2018
  • Identify Verify returned product Inventory totes and pallets. Data Entry and process customers credits Supervise and verify cleanness of all trailers returned on shift Verify temp. and dates of all returned product to warehouse. Operator of stand up Jack and Forklift Load and unload Shipping and Receiving Verify Drivers paperwork for Quality and Assurance of Appliance of DOT Count Inventory/ Use hand held scanners for return product to warehouse inventory.
  • Transported goods safely and on time by adhering to established routes and schedules.
  • Conducted regular vehicle inspections for maintaining optimal performance.
  • Ensured passenger safety with consistent adherence to road regulations.
  • Delivered exceptional customer service, assisting passengers with inquiries and directions.
  • Enhanced delivery accuracy by carefully verifying shipment details.
  • Managed loading and unloading of cargo to guarantee proper handling and distribution.

Loyalty Programs/ Retention (T-Mobile)

One Touch Direct LLC
09.2017 - 02.2018
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Learned and adapted quickly to new technology and software applications.

Night Manager

RaceTrac
06.2011 - 01.2016

Oversee, coach, train and develops store team members.Assist in control of inventory.ProvidPrompt,pt, efficient and courteous service.Supervises and monitor all safety related regulations, including food safety regulations.Receive vendors deliveries.Ensure store is clean and well maintain.Experience in money handling and Lottery counts.Foster a positive relationship between co-workers and guest.Maintain knowledge of financial performance and goals.Update prices and post new signage on new promotions and sales opportunities. Stock shelves and cooler and take inventory of shelf items.AppraiEmployeesees productivity and give feedback on opportunities.Provide feedback to the store manager on employees performance and development.Direct plans and direct the work flow of store team members on designated shift.

Cashier/Shipping and Receiving/Dressing Room Clerk

Ross Dress for Less
02.2011 - 09.2011
Money Handling and Great Customer Service skills.Reading and understanding labels on merchandise receivedStock shelves and maintain inventory in orderly fashion.​

Production Supervisor

Crider's Poultry Inc
08.2007 - 09.2009
    Supervise 30+employees, managed equipment setup and ensure a clean and safe work environment.Stayed Focused during busy times and delegated task to employees to keep business running smoothly.Address issues in a professional mannerStayed attentive to employees by motivating them to succeed and improve daily.Managed payroll and time cards and trained machine operators.Upheld Sufficient yields, and made certain oven and freezer temperatures are accurate.Work with R&D to create new products for production.Quality Inspection on food processing and packaging.Staged, measured ingredients and packaging boxes and labels for production.Loaded and Unloaded 50 ft trailers using forkliftUSDA Food regulation ​

Production Lead/ Fully Cook clean room

Congra Foods
05.2001 - 04.2007
Supervise 20+ employeesSupported company commitment to quality and integrityProvided team leadership, manage and problem solving skills, excellent communication, training, motivational and employee development skills.Interpersonal skills necessary to build strong and business relationship.Scheduled, supervised and coordinated activities of employees.Implemented and supported agency objectives and conformed to agency policies.Evaluated and documented performance, maintained appropriated records, and oriented and trained new employees.

Production Lead

South East Express/Honda Power
01.1998 - 04.2001
    Builds Honda powered Lawn mowers on assembly line.Supported company commitment to quality and integrity.Supported company with inventory control.Loaded and Unloaded trailer driving a Fork lift and Hand JackStack crates on 4 and 5 tier levels.

Education

Certified - Medical Assistant/Lab

Ultimate Medical Academy Clearwater Florida
Tampa, FL
05.2000

High School Diploma - Graduate

Elbert County Comprehensie
Elberton, GA
1995

Skills

  • Strong leadership
  • Mentoring and motivational skills
  • Ability to work under pressure, meet tight deadlines and coordinate team members
  • Flexible and versatile, able to maintain positive attitude under pressure
  • Skilled problem solver, able to manage time and multi-task
  • Customer Service skills
  • Food Service management of production Results-oriented
  • Data entry
  • Shipping and receiving
  • Jack and Forklift operator
  • Lead Trainer and Supervisor
  • Attention to detail
  • Certified Medical Asstistant
  • Team leadership
  • Customer service
  • Staff supervision
  • Performance management
  • Inventory management
  • Quality assurance
  • Time management
  • Task delegation
  • Workplace safety
  • Policy implementation

Certification

  • CPR/AED Certification
  • First Aid Certification
  • ServSafe Food Handler's Certification
  • [State] Driver's License
  • Forklift Certification

Timeline

Assistant Manager/ Shift Manger

Pizza Hut
03.2023 - Current

Machine Operator

Moller Tech
05.2021 - 03.2022

Loyalty Programs/ Retention (T-Mobile)

One Touch Direct LLC
09.2017 - 02.2018

Driver Check-In

Core-Mark International - Florida
01.2016 - 08.2018

Night Manager

RaceTrac
06.2011 - 01.2016

Cashier/Shipping and Receiving/Dressing Room Clerk

Ross Dress for Less
02.2011 - 09.2011

Production Supervisor

Crider's Poultry Inc
08.2007 - 09.2009

Production Lead/ Fully Cook clean room

Congra Foods
05.2001 - 04.2007

Production Lead

South East Express/Honda Power
01.1998 - 04.2001

Certified - Medical Assistant/Lab

Ultimate Medical Academy Clearwater Florida

High School Diploma - Graduate

Elbert County Comprehensie
Shannon Watkins-Daye