Customer Service expert who possesses a deep understanding of customer service principles, strategies, and best practices. Highly knowledgeable and skilled in providing exceptional customer support and creating positive interactions between a company and its customers. Worked in various industries and sectors, helping businesses maintain customer satisfaction, loyalty, and retention. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Hi, I’m
Shannon M Dial
Clayton,NC
Summary
Overview
10
years of professional experience
Work History
Dial Company LLC
Customer Service Facilitator & Supervisor
01.2019 - Current
Job overview
- Documented class attendance and participation and provided feedback to management.
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
- Taught more than 25 or more classes per year.
- Trained new personnel regarding company operations, policies and services.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Handled customer inquiries and suggestions courteously and professionally
- Met customer call guidelines for service levels, handle time and productivity
Wee School Early Childhood Education
Lead Teacher, Two-Year-Olds Classroom
04.2016 - 12.2018
Job overview
- Planned and implemented different daily activities to enhance overall development and growth of every student.
- Communicated frequently with parents about student growth and progress, recommending at-home reinforcement to support struggling students.
- Maintained patience and level-headedness in diverse situations to support student development and personal growth.
- Conferred with parents about student progress to boost family involvement and enhance student support.
- Daily management of up to 16 two year olds
Lindenmeyr Munroe
Accounts Payable Clerk
07.2013 - 03.2015
Job overview
- Reviewed vendor invoices for appropriate documentation and validity prior to payment.
- Managed and responded to correspondence and inquiries from customers and vendors.
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Updated accounting ledgers and journals to balance statements and maintain consistent records.
- Managed on average $1,000,000 in accounts daily
Education
ConyAugusta, ME
High School Diploma
06.2005
University Overview
Dean CollegeFranklin, MA
Associate of Applied Science from Business Administration And Management
University Overview
Skills
- Data Verification
- Curriculum Development
- Customer Satisfaction
- Instructional Strategies
- Videoconferencing Expertise
- Program Facilitation
- Document Coordination
- Office Administration
- Program Improvements
- Customer Service
- System Implementation
- Customer Relationship Management
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The Expert in anything was once a beginner
Timeline
Customer Service Facilitator & Supervisor
Dial Company LLC
01.2019 - Current
Lead Teacher, Two-Year-Olds Classroom
Wee School Early Childhood Education
04.2016 - 12.2018
Accounts Payable Clerk
Lindenmeyr Munroe
07.2013 - 03.2015
Cony
High School Diploma
Dean College
Associate of Applied Science from Business Administration And Management
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