Shannone La Valley
Oregon City,OR
Summary
I am a hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. I have a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
18
18
years of professional experience
Work History
Supply Chain Technician
Providence Willamette Falls Medical Center
Oregon City, OR
02.2018 - Current
- Tracked shipments using various transportation methods ensuring timely arrival of goods at destination.
- Established quality control procedures for incoming materials and outgoing products.
- Communicated regularly with customers regarding orders status updates or changes in delivery schedules.
- Maintained adequate inventory, adhering to precise rotation guidelines to minimize stock expiration.
- Engaged with colleagues, clients and vendors to promote customer satisfaction and good service.
- Determined stock levels needed for non-recurring, specialized items based on usage, inventory and projected depletion.
- Loaded, unloaded and transported materials to designated locations.
- Used computer software and hand-held devices to estimate system production.
- Monitored expiration dates, rotating stock to limit outdated product and removed outdated items from use.
Spa Attendant
Dragontree Holistic Day Spa
Portland, OR
02.2017 - 09.2017
- Greeted customers, answered questions and provided information about services.
- Performed general cleaning duties such as vacuuming, dusting and sanitizing surfaces in the spa area.
- Ensured cleanliness of all equipment and supplies used in treatments.
- Stocked towels, linens, robes and other amenities in the locker rooms.
- Responded to guest inquiries regarding spa services and products.
- Maintained a professional appearance at all times while on duty.
- Managed inventory of products used during treatments or sold in retail areas of the spa.
- Demonstrated knowledge of all available services offered by the spa facility.
- Restocked supplies for spa treatments, performed sanitizing procedures on reusable tools and brought out fresh linens.
- Managed beginning and end-of-day procedures, as well as shift changes and special projects.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Welcomed, greeted and interacted with members and guests and verified proper equipment operation.
Kennel Attendant
Sniff Dog Hotel
Portland, OR
04.2015 - 11.2016
- Cleaned and sanitized kennels, cages, runs, and play yards.
- Ensured proper feeding of all animals in the facility according to established guidelines.
- Provided daily exercise for pets in accordance with their owners' instructions.
- Administered medications and vaccinations as prescribed by veterinarians.
- Assisted customers with selecting appropriate pet food and other supplies.
- Kept accurate records of animal care activities such as feedings, treatments, bathing.
- Recorded detailed information regarding each animal's behavior while in care.
- Observed animals for signs of illness or injury and reported findings to supervisor immediately.
- Provided socialization opportunities for pets through playtime activities.
- Resolved customer inquiries in a timely manner.
Assistant Manager
Enchantment Pet Resort
Rio Rancho, NM
03.2011 - 02.2015
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Ensured compliance with safety regulations and company policies.
- Resolved conflicts between team members in an effective manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Served as a liaison between staff members and senior management personnel.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Delegated daily tasks to team members to optimize group productivity.
- Delegated tasks to team members based upon skill level and to achieve organizational goals.
- Interviewed prospective employees and provided input to HR on hiring decisions.
Server, Host, Expediter, Busser
Applebee's Grill + Bar
Gresham, OR
04.2008 - 06.2011
- Assisted in training new servers.
- Prepared drinks according to standard recipes.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
- Monitored dining room for cleanliness and proper set-up at all times.
- Accurately recorded orders on cash register and point-of-sale system.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Greeted customers, answered questions and recommended specials to increase profits.
Animal Care Attendant
Oregon Humane Society
Portland, OR
08.2007 - 03.2008
- Provided daily care for animals, including feeding, cleaning cages and exercising.
- Ensured the safety of animals by monitoring their behavior and administering medication as prescribed by a veterinarian.
- Maintained detailed records of animal health, diet, and medical treatments.
- Examined pets for signs of illness or injury and reported any abnormalities to management.
- Encouraged responsible pet ownership through public outreach programs.
- Cleaned and maintained kennels, holding areas and surgical rooms.
- Socialized animals to prepare for adoption.
Restaurant Hostess
Red Robin
Gresham, OR
03.2006 - 07.2007
- Greeted customers and escorted them to their tables.
- Assigned seating arrangements based on customer preferences and restaurant policies.
- Provided menus and answered questions about menu items and specials.
- Monitored dining room activity to ensure all guests were receiving optimal service.
- Answered incoming calls with appropriate greeting and provided information about menu items or services offered.
- Greeted guests and sat customers at tables or in waiting areas.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
- Notified server after seating parties in section to facilitate prompt service.
Education
Certified Makeup Artist - Fashion Makeup, Bridal
The Art of Makeup
Lake Oswego, OR05.2016
High School Diploma -
Reynolds
Troutdale, OR06.2007
Skills
- Oracle and RFSMART Software
- Supply Management
- Warehouse Organization
- Pallet Jack Operation
- Lawson Software
- Data Entry
- Inventory Reporting
- Inventory Counts
- Quality Control
- Outlook/Excel/Teams/Microsoft Tools
- Product Knowledge
- Prioritization
- Multi-Task Management
- Customer Service
References
References available upon request.
Timeline
Supply Chain Technician
Providence Willamette Falls Medical Center
02.2018 - Current
Spa Attendant
Dragontree Holistic Day Spa
02.2017 - 09.2017
Kennel Attendant
Sniff Dog Hotel
04.2015 - 11.2016
Assistant Manager
Enchantment Pet Resort
03.2011 - 02.2015
Server, Host, Expediter, Busser
Applebee's Grill + Bar
04.2008 - 06.2011
Animal Care Attendant
Oregon Humane Society
08.2007 - 03.2008
Restaurant Hostess
Red Robin
03.2006 - 07.2007
Certified Makeup Artist - Fashion Makeup, Bridal
The Art of Makeup
High School Diploma -
Reynolds
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