Shannon E Swiber
Summary
A highly enthusiastic, creative, and results-driven Cosmetologist possessing formal education and training, a passion for excellence and related sales, reception, and customer service experience. Accustomed to working under fast-paced, high-volume, time-sensitive conditions. Team-player/team-builder acknowledged for the propensity to develop and maintain solid relationships with co-workers, customers, and management. Able to control multiple responsibilities simultaneously, proactively resolve issues, and consistently meet and exceed established goals and objectives. Quick learner with capacity to easily grasp, apply, and present new ideas, concepts, and methods. Strong interpersonal, organizational, analytical, and relationship- building skills. Excellent written, oral, technical, and artistic aptitude.
Overview
32
32
years of professional experience
Work History
Dior Beauty Advisor
Dillards
09.2025 - 01.2026
- Provided personalized beauty consultations to enhance customer satisfaction and loyalty.
- Assisted in visual merchandising, ensuring displays were attractive and aligned with brand standards.
- Maintained cleanliness and organization of the beauty department, adhering to health and safety regulations.
- Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
- Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
- Processed payments, entering sales in register for prompt customer service.
Intake Technician/Assistant
South Central Planning and Development Commission
09.2024 - Current
- Exhibited strong multitasking capabilities while managing multiple responsibilities simultaneously within a high-pressure environment.
- Maintained high levels of accuracy and compliance in data entry, ensuring all information was correctly entered into the required systems.
- Managed a high volume of calls daily while maintaining professionalism and efficiency.
- Utilized effective time management strategies to prioritize tasks for optimal productivity.
- Recorded and updated customer information in online systems.
- Adapted communication style to match customer preferences, increasing rapport and trust.
- Documented customer interactions and transactions, maintaining accurate records of all dealings.
Beauty Advisor/Licensed Cosmetologist
Ulta Beauty Inc.
05.2023 - 09.2024
- Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
- Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
- Assisted clients in selecting appropriate skincare routines, resulting in improved skin health and overall satisfaction.
- Collaborated with team members to achieve monthly sales targets and ensure smooth store operations.
- Kept up-to-date with industry trends, allowing for knowledgeable recommendations of current best-sellers and emerging products.
- Participated in ongoing training sessions to continuously improve skills and stay informed about the latest innovations in the beauty industry.
- Developed in-depth product knowledge and kept up to date with latest trends in beauty to avail of resources and apply best practices.
- Enhanced customer satisfaction by providing personalized beauty consultations and recommending suitable products.
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
- Actively promoted store events and promotions to encourage customer participation and drive sales growth.
Stay At Home Mom
Self Employed
11.1997 - 05.2023
- Being sole and primary care giver for three children. Duties include, but are not limited to, the handling of all scheduling, finances, and logistics of a family of four while still managing to maintain the latest skills in cosmetology through shows, demonstrations, and videos.
Licensed Cosmetologist
Osburn's Beauty Salon
01.1997 - 08.2004
- Provided hair and makeup services for KWBJ TV 22 Morgan City, LA
- Scheduled appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Consulted with clients, asking appropriate questions to meet their expectations for hair color, style, and care.
- Conducted a wide range of hair care services: shampooing, cutting, coloring, highlighting and styling.
- Performed various nail services including manicures, pedicures, and paraffin wax treatments.
- Maintained basic safety standards and hygienic measures according to state guidelines.
- Communicated product benefits and assisted clients in the selection of cosmetic products or services for various needs or desires.
- Built and retained a client base through insightful recommendations, meaningful conversation and basic knowledge of current beauty industry trends.
- Attended regular training and workshops to maintain cosmetology license and stay current on technique and skills.
Office Manager/Parts Manager/Bookkeeper/Sales
Sportsman's Cycle & Marine
05.1994 - 08.2004
- Handled all incoming business and client requests for information.
- Held oversight of office inventory activities, including ordering and requisitions, stocking and shipment receiving.
- Entered details such as payments, account information and call logs into the computer system.
- Obtained documents, clearances, certificates and approvals from local, state and federal agencies.
- Responded to customer requests via telephone and email.
- Worked directly with departments, clients, and management to achieve results.
- Copied, logged and scanned supporting documentation.
- Received deliveries, unpacked boxes, checked off items in the system and put products in their respective places in the stockroom.
Education
High School Diploma -
Morgan City High School
Morgan City, LAAssociate of Arts - Cosmetologist
Lockworks Academy Of Hairdressing
Lafayette, LaSkills
Front Desk Reception
Sales Expertise
Sales and Marketing
Administrative/Staff Support
Brand Promotion/Awareness
Appointment Setting
Sales/Business Development
Profit/Quota/Goal Attainment
Client Consultations
Makeup Application
Seminars Attended
• Joseph Pantana; with Brocato; Baton Rouge, La
• Darrell Copeland; Darrell with Copeland Hair Salon
• Paul Mitchell Show; Lafayette, La
• Nioxin Show; Lafayette, La
• Robert Michalk; Lafayette, La
• Bradley J Chastant, M.D.; Lafayette, La
• Mississippi Gulf Coast Hair Show; Armstrong McCall
References
• Lisa Levy, Owner-Gotta Dance Body Flex Studio; Morgan City, LA (504) 518-6736
• Arthur Levy, Owner-Sportsman's Cycle & Marine; Morgan City, LA (985) 385-4080
• Shani Osburn, Qwner- Shani's Hair Salon & Gifts; Morgan City, LA (985) 384-0349
• Thelma Prestenbach, Shani's Hair Salon & Gifts; Morgan City, LA (985) 519-1308
Timeline
Dior Beauty Advisor
Dillards
09.2025 - 01.2026
Intake Technician/Assistant
South Central Planning and Development Commission
09.2024 - Current
Beauty Advisor/Licensed Cosmetologist
Ulta Beauty Inc.
05.2023 - 09.2024
Stay At Home Mom
Self Employed
11.1997 - 05.2023
Licensed Cosmetologist
Osburn's Beauty Salon
01.1997 - 08.2004
Office Manager/Parts Manager/Bookkeeper/Sales
Sportsman's Cycle & Marine
05.1994 - 08.2004
Associate of Arts - Cosmetologist
Lockworks Academy Of Hairdressing
High School Diploma -
Morgan City High School