Shannon Hemme
Ft. Collins,CO
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
1
1
year of professional experience
Work History
Server/ Bartender
RISE! A Breakfast Place
Fort Collins, CO
02.2024 - 10.2024
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Prepared drinks according to standard recipes.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Accurately recorded orders on cash register and point-of-sale system.
- Maintained records of transactions made during shift as required by law or company policy.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Followed health safety guidelines when preparing and serving food products.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Upheld high standards of sanitation in accordance with health department regulations.
- Conducted regular inventory checks to maintain adequate levels of necessary supplies.
- Stayed informed about daily specials, new menu items, promotions.
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Greeted customers, answered questions and recommended specials to increase profits.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
Education
Associate of Arts - Real Estate
Van Ed Real Estate
Online07-2022
Associate of Arts - Theatre
San Diego Mesa College
San Diego, CA05-2002
High School Diploma -
Rocky Mountain High School
Fort Collins, CO04-2000
Skills
- Order Management
- Guest Engagement
- Food Running
- Supply Restocking
- Table Setting
- Beverage Preparation
Timeline
Server/ Bartender
RISE! A Breakfast Place
02.2024 - 10.2024
Associate of Arts - Real Estate
Van Ed Real Estate
Associate of Arts - Theatre
San Diego Mesa College
High School Diploma -
Rocky Mountain High School
Similar Profiles
Haleigh Jackson-OakleyHaleigh Jackson-Oakley
Server at Rise! A Breakfast PlaceServer at Rise! A Breakfast Place
Jonathan CruzJonathan Cruz
Restaurant Waiter at Your Mother's Favorite Breakfast PlaceRestaurant Waiter at Your Mother's Favorite Breakfast Place
Jack CampagnaJack Campagna
Busser at Linda's Breakfast & Lunch PlaceBusser at Linda's Breakfast & Lunch Place
Patricia CrockettPatricia Crockett
Service Technician at Grease MonkeyService Technician at Grease Monkey
Cassandra GarofaloCassandra Garofalo
Operations Manager at Swan Heating and Air ConditioningOperations Manager at Swan Heating and Air Conditioning