Summary
Overview
Work History
Education
Skills
Certification
Languages
Affiliations
Timeline
Generic

Shannon Smith

Fountain,Colorado

Summary

Dedicated Staff Sergeant Section Chief offering 7+ years of United States Army service. Dedicated to using my problem solving and communication abilities to positively impact operations and improve efficiency. Expert maintenance, repair and inspection skills focused on Field Artillery.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Sales and Marketing Officer

Saber Security Solutions
Colorado Springs, CO
06.2023 - Current
  • Developed and implemented effective sales strategies to increase customer base and profitability.
  • Conducted market research to identify new opportunities for product development and promotion.
  • Coordinated with marketing teams to create promotional materials, such as brochures, flyers, and advertisements.
  • Monitored competitor activities in the market and provided reports on trends or changes in the industry.
  • Built relationships with key customers through regular contact via phone, email, and face-to-face meetings.
  • Analyzed customer feedback data to identify areas of improvement for existing products or services.
  • Participated in trade shows, conventions, conferences, and other networking events to build relationships with potential clients.
  • Maintained accurate records of all sales activities including contacts made, orders taken, revenue generated.
  • Provided technical advice to customers regarding use of company products and services.
  • Negotiated contracts with vendors or suppliers related to product and service delivery or pricing agreements.
  • Developed long-term relationships with clients through excellent customer service practices.
  • Ensured compliance with relevant laws and regulations related to sales and marketing operations.
  • Evaluated leads obtained through direct referrals, lead databases and cold calling.
  • Pursued and generated revenue through outside sales and marketing efforts by relentlessly identifying, developing and targeting new business partnerships.
  • Established and maintained consistent and vibrant corporate image through product lines, represented company at trade events and developed strategic relationships with key prospects.
  • Determined price schedules and discount rates.

Field Artillery Cannon Crewmember

United States Army
Fort Carson, Colorado
06.2016 - Current
  • Directed and supervised the operation of field artillery cannon systems.
  • Loaded, unloaded and prepared ammunition for firing.
  • Operated communications equipment to coordinate fire missions.
  • Maintained records of all rounds fired from cannons.
  • Performed maintenance on weapons, vehicles, and other equipment related to the mission.
  • Conducted reconnaissance operations to determine target locations and settings for weapons systems.
  • Calculated range and deflection data used in aiming guns.
  • Assisted in setting up firing positions and camouflage techniques.
  • Utilized night vision devices to locate targets in low-light conditions.
  • Repaired damaged parts or sections of artillery pieces using hand tools.
  • Prepared reports on performance of weapons systems during exercises or drills.
  • Provided instruction on the use of weapons systems to new personnel.
  • Evaluated terrain features for potential target engagement opportunities.
  • Supervised loading procedures for ammunition onto vehicles for transport.
  • Inspected weapons systems prior to live fire training exercises.
  • Participated in tactical maneuvers as part of a combat unit.
  • Responded quickly and effectively to emergency situations involving artillery pieces.
  • Collaborated with other crew members on tactics, techniques, and procedures related to artillery operations.
  • Trained continuously on weaponry, tactics and maneuvers to maintain mission readiness.
  • Cleaned and maintained weaponry following official procedures for optimum reliability.
  • Used technical expertise and sound military judgment to learn and perform complex procedures.
  • Employed ground weapons such as howitzers and vehicle-mounted guns to support combat operations.
  • Obtained key intelligence to protect troops and aide in combat decision-making.
  • Delivered mission-critical support to forward troop positions needing food, equipment and ammunition.
  • Conducted current and future operations planning to execute airspace management requirements for supported echelon.

Security Officer

Baker & King
Colorado Springs, Colorado
10.2019 - 09.2020
  • Checked for safety hazards and took corrective action when necessary.
  • Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
  • Enforced access control measures in accordance with established procedures.
  • Responded to alarms and conducted investigations as required.
  • Maintained accurate logs of all security related activities.
  • Performed first aid and CPR when necessary during emergency situations.
  • Participated in training sessions to stay up-to-date on current security trends and best practices.
  • Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
  • Investigated any suspicious persons or vehicles on premises and contacted appropriate authorities if necessary.
  • Prepared detailed reports regarding daily activities, unusual occurrences, maintenance issues.
  • Assisted with crowd control during large events held at the facility.
  • Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
  • Adhered to post orders while maintaining a visible presence around the property.
  • Addressed problems quickly and reported clear information while working under minimal supervision.
  • Guarded restricted areas to prevent unauthorized entry.
  • Secured personnel and premises by inspecting buildings and patrolling property.
  • Verified photo IDs and tickets to allow guests passage.
  • Searched individuals and baggage for weapons and other prohibited items.

Customer Service Cashier

Milam's Market
Miami, FL
03.2015 - 06.2016
  • Greeted customers and provided friendly customer service.
  • Operated cash registers to process payments for goods and services.
  • Balanced cash drawers at the end of each shift.
  • Processed credit card transactions accurately and efficiently.
  • Resolved customer complaints in a professional manner.
  • Assisted customers with locating merchandise within the store.
  • Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
  • Informed customers about product pricing and answered questions regarding products and services available in the store.
  • Provided information on company policies, warranties, guarantees, financing options and other related matters.
  • Followed established loss prevention procedures when dealing with suspicious customers or activities.
  • Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
  • Answered incoming phone calls from customers regarding product availability or store locations.
  • Adhered to company policies concerning returns, exchanges, refunds., including proper documentation completion.

Education

High School Diploma -

South Miami Senior High School
Miami, FL
06-2016

Some College (No Degree) - Information Technology

Thomas Edison State University
Trenton, NJ

Skills

  • Compelling Sales Proposal Writer
  • Market Research, Forecasting, And Analysis
  • Market Tracking
  • Customer Engagement
  • Supervisory Skills
  • Leadership Development
  • Communications Equipment Operation
  • Physical Fitness
  • Field artillery tactics
  • Problem-Solving
  • Combat survival
  • Clearance Management
  • Law Enforcement Collaboration
  • Responding To Emergencies

Certification

  • Equal Opportunity Leader
  • Unit Prevention Leader
  • Unit Movement Officer
  • Combat Life Saving
  • Fire Marshall

Languages

Spanish
Native/ Bilingual
French
Limited
English
Native/ Bilingual

Affiliations

  • Physical Fitness
  • Gardening
  • Host and lead team based events that require immense team communication, creative problem solving, and strict time management.

Timeline

Sales and Marketing Officer

Saber Security Solutions
06.2023 - Current

Security Officer

Baker & King
10.2019 - 09.2020

Field Artillery Cannon Crewmember

United States Army
06.2016 - Current

Customer Service Cashier

Milam's Market
03.2015 - 06.2016

High School Diploma -

South Miami Senior High School

Some College (No Degree) - Information Technology

Thomas Edison State University

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