Overview
Work History
Education
Timeline
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SHANNON LAWSON

Walpole,MA

Overview

24
24
years of professional experience

Work History

Senior Leaves Specialist

Beth Israel Lahey Health
Boston, MA
09.2021 - Current
  • Manage end-to-end administration of leave programs, including FMLA, PFML, ADA accommodations, short-term and long-term disability, parental leave, and state-specific leave policies
  • Collaborate with cross-functional teams, including legal, payroll, workers comp and operations, to align leave and accommodation strategies with business needs
  • Handle escalated leave and accommodation cases with a focus on timely resolution and employee satisfaction
  • Develop and train managers and employees on leave processes, the interactive process, and the company’s approach to accommodations.
  • Oversee the front line HR/LOA call center staff and leave specialists to address escalated client issues; provide training and assign responsibilities and create opportunities for growth

Adjunct Professor

Massachusetts College Of Pharmacy And Health Sciences
Boston, MA
01.2020 - Current
  • Teach Human Resources Management courses providing instruction to up 20 undergraduate students
  • Develop lesson plans, organize courses, and keep students on-task
  • Provide on-line instruction as well as in person teaching
  • Offer one-on-one tutoring on course materials and other academic issues

Program Manager Volunteer Services

Beth Israel Deaconess Medical Center
Boston, MA
02.2015 - 01.2021
  • Managed a large and diverse volunteer staff at a level one trauma center and Harvard Medical School affiliated teaching hospital
  • Recruited local volunteers to improve diversity, interviewed, trained, and supervised volunteers in multiple departments and locations, while maintaining compliance with State, Federal and local laws
  • Managed high volume onboarding for new volunteers; CORI, EOHS health screens, OIG queries, volunteer orientation and training
  • Enhanced and streamlined volunteer experience by creating an online portal; online application, self-sign up for interviews, online documents and required trainings as mandated hospital policy
  • Maintained volunteer records using VSys One database to record volunteer hours, awards, terminations and statistics; produce monthly, quarterly and annual reports
  • Demonstrated sound judgement in identifying and preventing volunteer/manager issues including conflict resolution and improved communication; review and revise handbook and trainings as needed
  • Supervised a full time, six-week internship program for over 40 high school students; working closely with physicians, nurses, social workers and administration to guide students in exploration of career and educational pathways
  • Managed volunteer recognition events; including posters, literature, correspondence and service awards reception
  • Coordinated departmental budget and daily operations of Volunteer Services

Human Resources Associate

Beth Israel Deaconess Medical Center
Boston, MA
04.2014 - 02.2015
  • Lead Associate for all benefits and leave of absence inquiries
  • Managed entire onboarding process for new hires including arranging pre-employment screening, scheduling orientation, and ensuring that all pre-hire paperwork and process is complete before start date
  • Reviewed and screened applicant resumes to identify qualified candidates.
  • Maintained confidential HR system records and compiles reports as needed

Benefits and LOA Generalist

Beth Israel Deaconess Medical Center
Boston, MA
10.2007 - 04.2014
  • Researched payroll, COBRA, disability and FMLA issues
  • Provided comprehensive case management, and program compliance with Family and Medical Leave Act and all employment related laws
  • Presented New Employee Orientation to all new staff
  • Processed HRIS changes including: LOA transactions, new hire benefits enrollments, Open Enrollment and Change in Lifestyle qualifying events using PeopleSoft
  • Represented HR at Open Enrollment Benefits fairs for staff

Human Resources Clerk

MBTA
Boston, MA
11.2002 - 11.2007
  • Operated and maintained applicant tracking and candidate management systems.
  • Collaborated with hiring managers to understand job requirements and expectations.
  • Performed monthly benefit invoice reconciliations – Health (medical, dental), Life, Accident, Disability, and Retirement
  • Responsible for annual open enrollment events; booking conference rooms, scheduling vendors; communicating benefit changes to over 6,500 MBTA employees and 26 different unions
  • Developed and maintained tracking system for employee premium payments and processed eligibility updates to verify proper premium deductions or contributions.

Recruiter

Hamsdell Staffing
Lawrence, MA
06.2001 - 11.2002
  • Developed recruiting strategies to identify qualified candidates and build network.
  • Evaluated strengths and weaknesses of candidates through effective screening processes.
  • Placed advertisements, evaluated applicant credentials, conducted initial interviews and pre-screening assessments.
  • Collaborated with hiring managers to understand job requirements and expectations.

Education

Master of Science - Human Resource Management

Emmanuel College
Boston, MA
05.2011

Bachelor of Arts - Communications

New England College
Henniker, NH
2001

Timeline

Senior Leaves Specialist

Beth Israel Lahey Health
09.2021 - Current

Adjunct Professor

Massachusetts College Of Pharmacy And Health Sciences
01.2020 - Current

Program Manager Volunteer Services

Beth Israel Deaconess Medical Center
02.2015 - 01.2021

Human Resources Associate

Beth Israel Deaconess Medical Center
04.2014 - 02.2015

Benefits and LOA Generalist

Beth Israel Deaconess Medical Center
10.2007 - 04.2014

Human Resources Clerk

MBTA
11.2002 - 11.2007

Recruiter

Hamsdell Staffing
06.2001 - 11.2002

Master of Science - Human Resource Management

Emmanuel College

Bachelor of Arts - Communications

New England College

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