Shannon K Sanvidge
Summary
Reliable secretary with experience managing front desk operations and offering general office support. Detail-oriented specialist with background coordinating scheduling and record-keeping. Successful at delivering vital clerical support to internal teams and customers. Demonstrated abilities in analytical problem solving and talent for boosting operational efficiency. Highly efficient in problem-solving, and communication skills. Multiple years of experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in scheduling, data entry. Organized and dependable, successful at managing multiple phone lines with a positive attitude. Willingness to take on added responsibilities to meet team goals. Seeking and maintain full-time position that offers professional challenges utilizing excellent time management and problem-solving skills.
Overview
12
12
years of professional experience
Work History
Administrative Secretary
John J. Sanvidge Funeral Home Inc.
07.2012 - Current
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Sorted, opened, and routed mail and deliveries to meet business requirements.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Created and updated records and files to maintain document compliance.
- Enhanced office efficiency by organizing and maintaining filing systems, managing correspondence, and scheduling appointments.
- Sorted, opened, and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.
- Safeguarded sensitive information by implementing strict confidentiality protocols in the handling of documents and communications.
- Responded to inquiries from callers seeking information.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Contributed to a positive work environment by demonstrating professional etiquette in all interactions with colleagues and clients alike.
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
- Mastered multi-tasking abilities by effectively prioritizing and managing concurrent projects to ensure timely completion of all assigned tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed filing system, entered data and completed other clerical tasks.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Assisted coworkers and staff members with special tasks on daily basis.
- Liaised between clients and vendors and maintained effective lines of communication.
Education
Associate of Arts - Cosmetology
Hudson Valley Community College, E.O.C.
Troy, NY05.2001
High School Diploma -
Catholic Central High School
Troy, NY06.1997
Skills
- Document Preparation
- Verbal Communication
- File Management
- Scheduling and calendar management
- Record preparation
- Report Generation
- Database entry
- Report Preparation
- Billing and Invoicing
- File Organization
- Multi-Line Phone Systems
- Customer relations and communications
- Mail Management
- Customer Service
- Customer and client relations
- Document and File Management
- Data Entry
- Invoice Processing
- Records Management Systems
- Scheduling
Timeline
Administrative Secretary
John J. Sanvidge Funeral Home Inc.
07.2012 - Current
Associate of Arts - Cosmetology
Hudson Valley Community College, E.O.C.
High School Diploma -
Catholic Central High School
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