Isabella Frers
Charlotte,United States
Summary
Driven, young professional eager to embark on new opportunities within the health, wellness, and hospitality field. Strong communication skills and excellent organizational discipline. Seasoned waitress and hospitality host with 5 years in customer service and satisfaction.
Overview
8
8
years of professional experience
Work History
Server
Drift
Wilmington, NC
01.2024 - Current
- Provided excellent customer service to ensure satisfaction.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
Server
Manna
Wilmington, NC
06.2023 - Current
- Provided exceptional service to high volume of daily customers.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Greeted customers, answered questions and recommended specials to increase profits.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Brought wine selections to tables with appropriate glasses and poured for customers.
Server
Native
Greenville, NC
01.2023 - 05.2023
- Explained menu items, describing ingredients and cooking methods upon request.
- Informed customers of daily specials and signature menu items.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Stocked service areas with supplies during slow periods.
Waitress
Julep
Greenville, NC
09.2022 - 01.2023
- Greeted customers, answered questions and recommended specials to increase profits.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
- Presented food and beverages to guests at tables.
- Utilized POS system to total meal costs and add taxes for final bill calculation.
- Cleared table and bussed dishes to allow for quick setups.
Waitress
zio
Charlotte, NC
05.2020 - Current
- Suggested additional items to customers to increase restaurant sales.
- Monitored dining rooms for safety and customer needs.
- Provided exceptional service to high volume of daily customers.
- Designed emergency protocols to enhance customer and worker safety.
- Refilled drinks and checked with diners to meet specific needs.
- Cross-trained as host and helped with tasks such as greeting diners and escorting guests.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Discussed dining menu information to aid in decision process for senior residents.
Customer Service Specialist
Perspire Sauna Studio
Charlotte, NC
06.2022 - 08.2022
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
Waitress
Greco Fresh Grille
Charlotte, NC
06.2016 - 07.2021
- Maintained accuracy while handling payments, giving change and printing receipts to customers.
- Stocked server areas with supplies before, during and after shifts.
- Greeted customers, answered questions and recommended specials to increase profits.
- Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.
- Completed opening and closing checklists to facilitate smooth restaurant operations.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
Education
High School Diploma -
Myers Park High School
Charlotte, NC06.2021
Bachelor of Science - Communications
East Carolina University
Greenville, NCSkills
- Excellent communication skills
- Exceptional customer service delivery
- Point of Sale (POS) system operations
- Menu memorization
- High-volume dining
- Safe food handling
- Service prioritization
- Relationship management
- Check payment processing
Timeline
Server
Drift
01.2024 - Current
Server
Manna
06.2023 - Current
Server
Native
01.2023 - 05.2023
Waitress
Julep
09.2022 - 01.2023
Customer Service Specialist
Perspire Sauna Studio
06.2022 - 08.2022
Waitress
zio
05.2020 - Current
Waitress
Greco Fresh Grille
06.2016 - 07.2021
High School Diploma -
Myers Park High School
Bachelor of Science - Communications
East Carolina University
Similar Profiles
Taj ConstableTaj Constable
Pizza Cook at DriftPizza Cook at Drift
Alisi ArbonAlisi Arbon
Chef/Kitchen Hand at DriftChef/Kitchen Hand at Drift
JIM HUSBANDJIM HUSBAND
Chef at DriftChef at Drift