Shannon LaMar Lawton
Norfolk,VA
Summary
To Obtain A Career Advancement Position
Overview
39
39
years of professional experience
6
6
years of post-secondary education
Work History
Customer Service Water Meter Mechanic
City Of Chesapeake
Chesapeake, VA
04.2010 - 07.2022
- Read, Inspected, and Changed water meters
- Flushed and Checked Pressure from city side service line
- Turned On (Set Up New Services/Restored Paid Past Due Accounts)
- Turned Off (Terminated Current Services/Stopped Unpaid Past Due Accounts)
- Organized and prioritized work to complete assignments timely and efficiently
- Worked with customers to understand needs and provide excellent service
- Identified issues, analyzed information and provided solutions to problems
- Offered friendly and efficient service to customers, handled challenging situations with ease
- Collaborated with team members to achieve target results
- Adhered to social distancing protocols and wore mask or face shield
- Actively listened to customers' requests, confirming full understanding before addressing concerns
Light Industrial/Clerical Associate
Headway Staffing
Virginia Beach, VA
02.1997 - 12.2015
- Assigned temporarily to work for various companies
- Provided clerical support, addressing routine and special requirements
- Completed clerical tasks such as filing, copying and distributing mail
- Executed record filing system to improve document organization and management
- Interacted with customers by phone, email or in-person to provide information
Customer Service Representative
Lillian Vernon Corporation
Virginia Beach, VA
12.2009 - 04.2010
- Worked well independently also using teamwork to solve problems
- Completed over 100+ Customer Orders, Resolve any issues (sent return labels, items replacement, refund/credit accounts) through inbound calls
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Recommended products to customers, thoroughly explaining details
- Recorded account information to open new customer accounts
- Responded to customer requests for products, services and company information
- Answered product and service questions, suggesting other offerings to attract potential customers
- Clarified customer issues and determined root cause of problems to resolve product or service complaints
- Answered customer telephone calls promptly to avoid on-hold wait times
- Updated account information to maintain customer records
- Promptly responded to inquiries and requests from prospective customers
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
- Delivered prompt service to prioritize customer needs
- Promoted available products and services to customers during service, account management and order calls
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions
- Managed timely and effective replacement of damaged or missing products
Maintenance Technician
Lincoln Military Housing
Hampton Roads, VA
01.2007 - 06.2008
- Perform service requests for residents, ensure property was clean, prepared vacant dwellings for new residents and volunteered at various events
- Completed daily, weekly and monthly checklists on building equipment to maintain records of scheduled maintenance procedures
- Adhered to company safety and OSHA procedures to minimize accidents
- Worked with building managers to assess ongoing needs and plan preventive maintenance and cleaning schedules
- Removed outdoor debris and yard clippings into receptacles to properly maintain grounds
- Installed new locks, door handles and door closers
- Quickly responded to internal service calls regarding malfunctioning equipment and completed repairs
- Used problem-solving skills to alleviate issues efficiently with minimal supervision
- Partnered with facility management to successfully complete projects within anticipated deadlines
Cannon Crewmember/Commander Driver
U.S. Army/VA Army National Guard
Hampton, VA
02.1993 - 02.1999
- Operate and Service military weapons
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork
- Maintained excellent attendance record, consistently arriving to work on time
- Carried out day-to-day duties accurately and efficiently
- Collaborated with team members to achieve target results
- Learned new skills and applied to daily tasks to improve efficiency and productivity
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution
- Identified issues, analyzed information and provided solutions to problems
- Developed and maintained courteous and effective working relationships
- Conducted research, gathered information from multiple sources and presented results
- Created plans and communicated deadlines to complete projects on time
- Developed team communications and information for meetings
- Prepared variety of different written communications, reports and documents
- Exceeded goals through effective task prioritization and great work ethic
Education
Some College (No Degree) - Business Education
DeVry University Chicago
08.2008 - 11.2011
13B
Fort Sill Field Artillery School
07.1993 - 11.1993
High School Diploma -
I.C. Norcom High School
Portsmouth, VA 09.1990 - 06.1993
Skills
Typing 30 wpm
undefinedTimeline
Customer Service Water Meter Mechanic
City Of Chesapeake
04.2010 - 07.2022
Customer Service Representative
Lillian Vernon Corporation
12.2009 - 04.2010
Some College (No Degree) - Business Education
DeVry University Chicago
08.2008 - 11.2011
Maintenance Technician
Lincoln Military Housing
01.2007 - 06.2008
Light Industrial/Clerical Associate
Headway Staffing
02.1997 - 12.2015
13B
Fort Sill Field Artillery School
07.1993 - 11.1993
Cannon Crewmember/Commander Driver
U.S. Army/VA Army National Guard
02.1993 - 02.1999
High School Diploma -
I.C. Norcom High School
09.1990 - 06.1993
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