ShannonLee Mission
Amesbury,MA
Summary
Versatile business executive focused on promoting mission and increasing effectiveness of key programs. Passionate about managing and overseeing implementation of company's daily operations. Quick and firm decision-maker possessing first-rate communication and organizational skills. Recognized for successfully collaborating with management to develop work plans, financials and strategies.
Overview
13
13
years of professional experience
Work History
EXECUTIVE DIRECTOR
OPERATION P.E.A.C.E. NORTHEAST, LLC
09.2023 - Current
- Exercised appropriate cost control to meet budget restrictions and maximize profitability.
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Aligned organizational vision, goals, and objectives with company strategy to achieve consistently high results.
- Drove strategic improvements to enhance operational and organizational efficiencies.
- Built relationships with donors, government officials and other organizations to secure funding and support for organization.
OPERATIONS MANAGEMENT CONSULTANT
INDEPENDENT CONTRACTOR
01.2020 - Current
- Developed complete business plans and operational strategies for new and existing business.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Evaluated situations and delivered targeted solutions using various tools and resources.
- Devised processes to boost long-term business success and increase profit levels.
REGIONAL OPERATIONS MANAGER
HIGHER GROUND
04.2023 - 08.2023
- Proactively manage & support a regional team of site-specific leaders, in 3 states, in order to meet high programmatic standards, achieve holistic success and drive profitability while keeping the organizational vision and mission as the foundation of all initiatives.
- Traveled to locations to manage each store and perform reviews of individual site leaders and employees.
- Enhanced regional performance by implementing proven management processes to increase revenue.
- Led weekly meetings with regional staff to review progress, address challenges and drive timely task completion.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
OPERATIONS DIRECTOR/CHIEF OPERATING OFFICER
BOYS & GIRLS CLUBS OF AMERICA
01.2020 - 12.2022
- Responsible to collaborate with executive-level management in the development of performance goals and long-term operational plans, maximize efficiency and productivity through extensive process analysis and interdepartmental collaboration.
- Prepared and reviewed financial and operational reports on regular basis to make effective decisions.
- Developed and presented key projects to board to obtain approval.
- Monitored expenditures to mitigate risk of overages.
- Established quality relationships through consistent delivery on commitments.
- Recruited and hired top talent by selecting qualified individuals to maximize profitability.
- Collaborated with executives to develop and execute strategic business plans.
- Mentored employees and offered constructive feedback for performance improvement.
REGIONAL OPERSTIONS DIRECTOR
IMAGINE THAT
01.2017 - 12.2018
- Entrusted to provide leadership and direction to 15+ sites within the Greater Boston area, early education programming for multiple preschool programs and interactive children's museum.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Leveraged professional networks and industry knowledge to strengthen client relationships.
- Formed strategic partnerships and connected with potential clients to drive business development.
- Optimized operational processes using analytics tools to address client-specific metrics.
- Spearheaded innovative approaches to resource allocation and strategic planning.
EDUCATIONAL ADVOCATE
INDEPENDENT CONTRACTOR
01.2014 - 12.2018
- Served as a youth and family advocate to ensure students' rights and needs were respected and met
- Mentored low achieving students to develop plans for grade improvements.
- Identified potential barriers within student academic process to initiate steps for resolution.
- Identified students in need of special attention to implement strategies for success.
- Collaborated with parents, school faculty and social workers to address problems and grow student success.
- Developed and implemented individualized academic plans for students.
DIRECTOR EDUCATION OPERATIONS
NORTHEAST BEHAVIORAL HEALTH
07.2011 - 10.2014
- Administrator for multi-site residential & academic programming for youth in grades K-12.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Spearheaded innovative approaches to resource allocation and strategic planning.
- Leveraged professional networks and industry knowledge to strengthen client relationships.
- Formed strategic partnerships and connected with potential clients to drive business development.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Education
Bachelor of Science - Biotechnology
Assumption College
Worcester, MA05.1999
Master of Arts - Curriculum & Instruction
University of Phoenix
Phoenix, Arizona04.2006
Master of Arts - Administration & Supervision
University of Phoenix
Phoenix, Arizona05.2007
Skills
- Staff Management
- Human Resources
- Fundraising
- Program Management
- Business Development
- Community Engagement
- Financial Management
- Stakeholder Relations
- Operations Management
- Grant Writing
- Strategic Planning
- Program Leadership
- Leadership Development
- Crisis Management
- Partnership Development
- Relationship Building
- Business Management
Timeline
EXECUTIVE DIRECTOR
OPERATION P.E.A.C.E. NORTHEAST, LLC
09.2023 - Current
REGIONAL OPERATIONS MANAGER
HIGHER GROUND
04.2023 - 08.2023
OPERATIONS MANAGEMENT CONSULTANT
INDEPENDENT CONTRACTOR
01.2020 - Current
OPERATIONS DIRECTOR/CHIEF OPERATING OFFICER
BOYS & GIRLS CLUBS OF AMERICA
01.2020 - 12.2022
REGIONAL OPERSTIONS DIRECTOR
IMAGINE THAT
01.2017 - 12.2018
EDUCATIONAL ADVOCATE
INDEPENDENT CONTRACTOR
01.2014 - 12.2018
DIRECTOR EDUCATION OPERATIONS
NORTHEAST BEHAVIORAL HEALTH
07.2011 - 10.2014
Bachelor of Science - Biotechnology
Assumption College
Master of Arts - Curriculum & Instruction
University of Phoenix
Master of Arts - Administration & Supervision
University of Phoenix
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