Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Certification
Core Proficiencies
Languages
Timeline
Generic

Shannon Leigh Rucker

Charlottesvlle,USA

Summary

PROFESSIONAL SALES MANAGER

Dynamic and results focused sales professional with consistent success in sales, customer retention, business growth and relationship development. Ethical and professional with high integrity and focus on team wins, quickly developing trust between clients and teammates. Outstanding communicator with strong written, verbal and presenting skills, cultivating a positive inclusive work environment. Creative and proactive problem-solver, using innovative, customized methods to increase customer satisfaction generating revenue. Consistently recognized as top performer ; including Receiving Top Performer Award for Mid Market Outbound Sales Manager; for two consecutive quarters. Established strong relationships with a diverse portfolio of high-value clients, resulting in 20% increase in client retention. Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.

Overview

8
8
years of professional experience
1
1
Certification

Work History

MID-MARKET OUTBOUND SALES ACCOUNT MANAGER

Intuit
02.2021 - 09.2023
  • Responsible for generating new growth and protecting revenue from assigned customers
  • Engaged customers, through cold and warm leads, to gain an understanding of the business owner's needs, made product recommendations, navigated complex selling processes while fostering deep understanding of key partners' needs
  • Achieve an impressive 68% Customer Facing Time (CFT) rating for the team, consistently maintaining average of 60% CFT and securing over 200 appointments amongst top performing sales team
  • Exceeded performance goals, achieving impressive 127% index to goal while maintaining 125% in both February and March
  • Recognized as the first sales professional out of 51, consistently earning sales in three out of four different campaigns
  • Nurtured strong partnerships with clients and partners to bolster and expand our customer base, which includes over 1100 customers
  • Spearheaded sales inbound and outbound calls for small & mid-market business owners to build and translate into successful sales conversions
  • Managed range of dynamic sales campaigns, strategically designed to boost customer retention & drive new sales from existing client base.

INNER SALES REPRESENTATIVE

Marisa Peer, Enough LLC
05.2021 - 12.2021
  • Conducted hour long consultative sales calls with international customers with diverse backgrounds
  • Oversaw accounts utilizing Salesforce CRM platform to forecast revenue and foster business partnerships
  • Enhanced customer satisfaction by responding to requests and suggestions, resulting in 10% increase in overall customer service ratings
  • Increased sales volume by 15% through consistent approach of conducting discovery calls and effectively addressing customer needs
  • Developed strategy to drive business growth and increased client base by 20% and turned negative sales trend to a positive 15% growth.

SALES & LEASING CONSULTANT

Umansky Motor Cars, Subaru of America
02.2017 - 03.2020
  • Leveraged interpersonal skills as subject matter expert and brand representative to consistently close sales, with average value of $40K.

CLIENT SERVICES SPECIALIST

Quinn's Auction Galleries
09.2015 - 02.2017
  • Ensured highest level customer service appointment scheduling for head auctioneer
  • Proactively increased sales through developing targeted radio, print and digital marketing strategies to boost revenue, increase audience reach and improve brand reputation
  • Collaborated with managers to implement marketing strategies resulting in increased in audience reach and brand reputation
  • Boosted client satisfaction and sales by implementing quality control processes, superior customer support, and product representation.

Education

Bachelor of Arts - English And French

New York University
New York, NY

Skills

  • Salesforce Lightning
  • Google-Suite/Google Workspace (Drive, Gmail, Google Meet, Docs, Sheets, Forms, and Slides)
  • CRM
  • Customer Service
  • Word
  • Account Development
  • Converting Leads
  • Client Relationship Management
  • Revenue Generation
  • Business Development
  • Account Management
  • Market Forecasting
  • Client Relations

Accomplishments

Received Top Performer Award (out of 60 salespeople) for Q3 and Q4 2023 Mid Market Outbound Sales


First Saleswomen Subaru Umansky


Promoted 2 times within 12 months

Certification

  • Project Management & Organizational Leadership Certificate, 12/01/16, Piedmont Virginia Community College, Charlottesville, VA
  • Customer Service in Action Certificate, University of Virginia

Core Proficiencies

  • Pipeline Management
  • Account Management
  • Client Retention
  • Relationship Building
  • Consultative Sales
  • Strategic Thinking /Revenue Growth
  • Fast Learner
  • Negotiation Skills
  • Customer Needs Assessment
  • Team Collaborator
  • Cross-Selling Strategies / Customer Service Excellence
  • Agile
  • Executive Presentation Skills
  • Communicator Written and Verbal
  • Workflow Prioritization
  • Creative Problem Solver Active Listener
  • Cross Functional Liaison
  • Empathy

Languages

French
Native or Bilingual
Italian
Full Professional
Spanish
Limited Working

Timeline

INNER SALES REPRESENTATIVE

Marisa Peer, Enough LLC
05.2021 - 12.2021

MID-MARKET OUTBOUND SALES ACCOUNT MANAGER

Intuit
02.2021 - 09.2023

SALES & LEASING CONSULTANT

Umansky Motor Cars, Subaru of America
02.2017 - 03.2020

CLIENT SERVICES SPECIALIST

Quinn's Auction Galleries
09.2015 - 02.2017

Bachelor of Arts - English And French

New York University

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Shannon Leigh Rucker