Shannon M Dial
Clayton,NC
Summary
Experienced leader in instructional material development and customer satisfaction. Proven ability in optimizing training programs to enhance engagement and organizational performance. Strong organizational and communication skills with a focus on collaborative learning and educational technology. Seeking opportunities to further elevate team success and customer relations.
Overview
12
12
years of professional experience
Work History
Lead Facilitator & Supervisor
Arise Virtual Solutions Inc.
Miramar, FL
01.2019 - Current
- Streamlined workforce integration by delivering detailed instructions about operational procedures and guidelines.
- Contributed to meetings focused on product updates, and process improvements.
- Utilized tracking tools to enhance customer engagement.
- Managed customer complaints with effective resolutions.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Provided empathetic solutions to address and mitigate issues efficiently.
- Achieved performance benchmarks in call management and efficiency.
- Assisted in the development of materials, such as handouts, job aids, and videos. For use in training sessions.
- Identified potential challenges or obstacles faced by participants during the program delivery process.
- Adapted teaching methods based on participant needs, while maintaining an effective learning atmosphere.
- Led the development and delivery of training programs to improve student engagement and satisfaction.
- Streamlined operational procedures through detailed instructions and workforce integration.
- Managed customer interactions with empathy, resolving issues, and complaints effectively.
- Collaborated with teams to enhance learning experiences, and share best practices.
- Adapted teaching methods to meet participants' needs and maintain an effective learning environment.
Lead Teacher, Two-Year-Olds Classroom
Wee School Early Childhood Education
04.2016 - 12.2018
- Executed plans for varied daily initiatives promoting comprehensive growth.
- Provided tailored recommendations for at-home reinforcement to support academic improvement.
- Maintained patience and level-headedness in diverse situations to support student development and personal growth.
- Facilitated discussions with parents to increase participation in academic development.
- Ensured smooth daily activities for a maximum of 16 children in the two-year-old age group.
Accounts Payable Clerk
Lindenmeyr Munroe
07.2013 - 03.2015
- Conducted thorough examination of vendor invoices to confirm all necessary documentation.
- Handled correspondence with customers and vendors.
- Labeled financial documents with appropriate codes to enhance searchability within the system.
- Ensured accuracy in financial documents by keeping accounting journals updated.
- Directed management of accounts averaging $1,000,000 daily.
Education
High School Diploma -
06.2005
Associate of Arts - Art Education
- Some college credits
Skills
- Effective teaching methods
- Online communication skills
- Facilitation of programs
- Organizational skills
- Service Excellence
- System Implementation
- LMS Operations
- Customer Relationship Management
- Engaging training presentation
- Teaching strategies
- Collaborative learning
- Student engagement
- Expert storytelling
- Working knowledge of Google software
- VPN implementation expertise
- Instructional Material Development
- Customer Satisfaction
- Educational Technology
- Team collaboration
- Problem Solving
- Azure virtual machines
- Microsoft Excel and PowerPoint
References
References available upon request.
Timeline
Lead Facilitator & Supervisor - Arise Virtual Solutions Inc.
01.2019 - Current
Lead Teacher, Two-Year-Olds Classroom - Wee School Early Childhood Education
04.2016 - 12.2018
Accounts Payable Clerk - Lindenmeyr Munroe
07.2013 - 03.2015
Cony - High School Diploma,
University of Maine - Associate of Arts, Art Education
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