Shannon M. Jackson-Scott

• Build and maintain consultative business relationships with customer Key Decision Makers (KDMs) at all levels.
• Partner and collaborate with KDMs to develop and execute action plans to increase sales.
• Cultivate network of influential contacts at all levels of customers to achieve sales objectives.
• Leverage strategic relationships with KDMs to influence and negotiate customers' assistance in merchandising of Hershey products.
• Obtain and analyze relevant store, product, and market data and leverage trends and analytics to built business.
• Utilize and complete pre-call planning methods and other company tools.
• Effectively solve problems by analyzing information, utilizing consumer trends and customer insights to guide decision making and influence others to act
• Engage in forward selling via consultative sales techniques using provided data sources, technology, processes, and procedures.
• Develop and recommend strategies aimed to improve the overall effectiveness of the territory, district and/or area business activities. As requested, drive advocate partnerships within the assigned category.

• Managed time efficiently in order to complete all tasks within deadlines.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Organized and detail-oriented with strong work ethic.
• Identified issues, analyzed information and provided solutions to problems
• Worked effectively in fast-paced environments.

• Responsible for ordering products that will be delivered by another employee to store
• Generates sales by selling to and servicing customers
• Rotates and stocks products on shelves and displays, in coolers, vending equipment, customers' backrooms
• Builds displays and sets up promotional materials such as pricing signs and banners
• Build strong relationship with store management
• Assuring that all customers' needs are met
• Met with existing customers and prospects to discuss business needs and recommend optimal solutions
• Developed and delivered engaging sales presentations to convey product benefits
• Proved successful working within tight deadlines and fast-paced atmosphere
• Monitored all company inventory to ensure stock levels and databases were updated
• Drove operational improvements which resulted in savings and improved profit margins.

• Interprets applicable law, rules, and regulations relating to hazard mitigation programs
• Provides guidance, oversight, and general assistance to applicants in preparing documentation, invoices, and information to expedite closeout for approved federally funded hazard mitigation grants from FEMA
• Monitors progress of each assigned applicant, to ensure that all federal and state grant requirements, are met and that files are closed in timely manner
• Seeks resolution to short- and long-term problems affecting efficient closeout of mitigation grant programs
• Identified issues, analyzed information and provided solutions to problems
• Created plans and communicated deadlines to ensure projects were completed on time
• Carried out day-day-day duties accurately and efficiently

• Supervises, trains, and schedules a staff engaged in issuing parking vouchers, collecting parking fees
• Served as Manager and Assistant Manager in their absence
• Reconciling monies collected with parking receipts, deposits daily revenues
• Maintains parking event reports for all River Center events and other downtown activities requiring public parking
• Worked in under directions of City of Baton Rouge Mayors Office
• Negotiate parking contracts with City-parish Employees and outside agencies for Monthly Parking or event parking
• Monitoring over 6,000 visitors for downtown events to assure parking safety
• Operate Department of Public works Parking Garage Computer Software and Equipment
• Prepares and balances daily shift reports; investigates overages and shortages of daily revenues collected
• Sells parking event tickets; runs cash registers
• Payroll for Department
• Prepare Purchase Orders in Munis
• Organized ongoing maintenance schedules to boost system performance
• Assessed employee work and improved performance with customers and logical approaches
• Used Microsoft Word and other software tools to create documents and other communications
• Oversaw daily operations to ensure high levels of productivity
• Served customers in a friendly, efficient manner following outlined steps of service
• Worked flexible hours, night, weekend, and holiday shifts
• Supervised work of contracted employees to keep on task for timely completion
• Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
• Actively listened to customers' requests, confirming full understanding before addressing concerns
• Proved successful working within tight deadlines and fast-paced atmosphere

• Operating various office equipment including mail opener, copier, date stamp etc
• Various other duties included but not limited to following distributing office supplies and assisting in office with computer matters
• Worked directly under Department Head
• Opening and Distributing mail throughout office
• Answering Phones including directing Public to correct divisions
• Payroll for Administration and Operations division of Central Plant
• Preparing Quarterly Reports for distribution
• Prepared Department Purchasing Request for plant
• Performed high-quality documents, spreadsheets, and presentations for internal and customer-facing needs
• Delivered clerical support by handling range of routine and special requirements
• Handled multiple calls per hour to address customer inquiries and concerns
• Identified issues, analyzed information, and provided solutions to problems
• Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
• Created spreadsheets using Microsoft Excel for daily, weekly, and monthly reporting

• Skilled at working independently and collaboratively in a team environment
• Self-motivated, with a strong sense of personal responsibility
• Proven ability to learn quickly and adapt to new situations
• Worked well in a team setting, providing support and guidance
• Excellent communication skills, both verbal and written
• Proved successful working within tight deadlines and a fast-paced environment
• Used critical thinking to break down problems, evaluate solutions and make decisions

Child Development and Family Counseling Member of Child Development Club