Shannon M. Jackson-Scott
Zachary,La
Summary
Competitive Territory Sales Lead dedicated to growing sales volume, implementing impactful business plans and cultivating productive relationships with clients. Focused on optimizing return on investment, continuously ranking among top performers in assigned territory. Proven track record of success contributing to corporate bottom line through strategic product representation.
Overview
11
11
years of professional experience
10
10
Certification
Work History
Territory Sales Lead
The Hershey Company
08.2022 - Current
- Build and maintain consultative business relationships with customer Key Decision Makers (KDMs) at all levels.
- Partner and collaborate with KDMs to develop and execute action plans to increase sales.
- Cultivate network of influential contacts at all levels of customers to achieve sales objectives.
- Leverage strategic relationships with KDMs to influence and negotiate customers' assistance in merchandising of Hershey products.
- Obtain and analyze relevant store, product, and market data and leverage trends and analytics to built business.
- Utilize and complete pre-call planning methods and other company tools.
- Effectively solve problems by analyzing information, utilizing consumer trends and customer insights to guide decision making and influence others to act
- Engage in forward selling via consultative sales techniques using provided data sources, technology, processes, and procedures.
- Develop and recommend strategies aimed to improve the overall effectiveness of the territory, district and/or area business activities. As requested, drive advocate partnerships within the assigned category.
Transportation Operations Assistant
Martin Brower
12.2021 - 07.2022
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Organized and detail-oriented with strong work ethic.
- Identified issues, analyzed information and provided solutions to problems
- Worked effectively in fast-paced environments.
Convenience/Gas, Sales Rep - Relief
PepsiCo
11.2020 - 12.2021
- Responsible for ordering products that will be delivered by another employee to store
- Generates sales by selling to and servicing customers
- Rotates and stocks products on shelves and displays, in coolers, vending equipment, customers' backrooms
- Builds displays and sets up promotional materials such as pricing signs and banners
- Build strong relationship with store management
- Assuring that all customers' needs are met
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions
- Developed and delivered engaging sales presentations to convey product benefits
- Proved successful working within tight deadlines and fast-paced atmosphere
- Monitored all company inventory to ensure stock levels and databases were updated
- Drove operational improvements which resulted in savings and improved profit margins.
Closeout Specialist
Governor's Office of Homeland Security & Emergency
01.2020 - 10.2020
- Interprets applicable law, rules, and regulations relating to hazard mitigation programs
- Provides guidance, oversight, and general assistance to applicants in preparing documentation, invoices, and information to expedite closeout for approved federally funded hazard mitigation grants from FEMA
- Monitors progress of each assigned applicant, to ensure that all federal and state grant requirements, are met and that files are closed in timely manner
- Seeks resolution to short- and long-term problems affecting efficient closeout of mitigation grant programs
- Identified issues, analyzed information and provided solutions to problems
- Created plans and communicated deadlines to ensure projects were completed on time
- Carried out day-day-day duties accurately and efficiently
Parking Garage Supervisor
Department Of Public Works
09.2015 - 01.2020
- Supervises, trains, and schedules a staff engaged in issuing parking vouchers, collecting parking fees
- Served as Manager and Assistant Manager in their absence
- Reconciling monies collected with parking receipts, deposits daily revenues
- Maintains parking event reports for all River Center events and other downtown activities requiring public parking
- Worked in under directions of City of Baton Rouge Mayors Office
- Negotiate parking contracts with City-parish Employees and outside agencies for Monthly Parking or event parking
- Monitoring over 6,000 visitors for downtown events to assure parking safety
- Operate Department of Public works Parking Garage Computer Software and Equipment
- Prepares and balances daily shift reports; investigates overages and shortages of daily revenues collected
- Sells parking event tickets; runs cash registers
- Payroll for Department
- Prepare Purchase Orders in Munis
- Organized ongoing maintenance schedules to boost system performance
- Assessed employee work and improved performance with customers and logical approaches
- Used Microsoft Word and other software tools to create documents and other communications
- Oversaw daily operations to ensure high levels of productivity
- Served customers in a friendly, efficient manner following outlined steps of service
- Worked flexible hours, night, weekend, and holiday shifts
- Supervised work of contracted employees to keep on task for timely completion
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
- Actively listened to customers' requests, confirming full understanding before addressing concerns
- Proved successful working within tight deadlines and fast-paced atmosphere
Senior Clerical Specialist
Works – Wastewater Treatment
04.2014 - 09.2015
- Operating various office equipment including mail opener, copier, date stamp etc
- Various other duties included but not limited to following distributing office supplies and assisting in office with computer matters
- Worked directly under Department Head
- Opening and Distributing mail throughout office
- Answering Phones including directing Public to correct divisions
- Payroll for Administration and Operations division of Central Plant
- Preparing Quarterly Reports for distribution
- Prepared Department Purchasing Request for plant
- Performed high-quality documents, spreadsheets, and presentations for internal and customer-facing needs
- Delivered clerical support by handling range of routine and special requirements
- Handled multiple calls per hour to address customer inquiries and concerns
- Identified issues, analyzed information, and provided solutions to problems
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
- Created spreadsheets using Microsoft Excel for daily, weekly, and monthly reporting
Administration/ Route Settlement Cashier
Dr.Pepper/ Snapple Group
04.2012 - 04.2014
- Skilled at working independently and collaboratively in a team environment
- Self-motivated, with a strong sense of personal responsibility
- Proven ability to learn quickly and adapt to new situations
- Worked well in a team setting, providing support and guidance
- Excellent communication skills, both verbal and written
- Proved successful working within tight deadlines and a fast-paced environment
- Used critical thinking to break down problems, evaluate solutions and make decisions
Education
MBA - Business and Administration
Grand Canyon University
07.2019
Bachelor of Science - Family and Consumer Science
Southern University
12.2013
Skills
- Interpersonal communication skills
- Creative problem solving
- Project Management
- Training & Development
- Microsoft Teams
- Critical Thinking
- Records Preparation
- Supplier Negotiations
- Schedule Coordination
- Building Relationships
- Account Service Marketing
- Inventory Management
- Visual Displays
- Systems Analysis
- Stress Tolerance
- Service Quality
- Sales and marketing
- Creative merchandising
Accomplishments
- Achieved Top Performer for Q1-2023 Central for The Hershey Company
Affiliations
Member of the Order of The Eastern Star, PHA - Louisiana
Certification
2020-02
FEMA :IS-235 Emergency Planning
2020-02
FEMA: IS-242 Effective Communication
2020-09
Industrial Organizational Psychology Graduate Certificate
2022-02
Graduate Certificate of Completion in Project Management
Timeline
Territory Sales Lead
The Hershey Company
08.2022 - Current
Transportation Operations Assistant
Martin Brower
12.2021 - 07.2022
Convenience/Gas, Sales Rep - Relief
PepsiCo
11.2020 - 12.2021
Closeout Specialist
Governor's Office of Homeland Security & Emergency
01.2020 - 10.2020
Parking Garage Supervisor
Department Of Public Works
09.2015 - 01.2020
Senior Clerical Specialist
Works – Wastewater Treatment
04.2014 - 09.2015
Administration/ Route Settlement Cashier
Dr.Pepper/ Snapple Group
04.2012 - 04.2014
MBA - Business and Administration
Grand Canyon University
Bachelor of Science - Family and Consumer Science
Southern University
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