SHANNON M.M. FERGUSON
Fort Mill,NC
Summary
A seasoned leader in automotive sales, I excel in driving profitability and customer satisfaction at ROCK HILL BUICK GMC. With a knack for employee development and a strong grasp of customer relationship management, I've consistently expanded customer bases and enhanced team performance. My strategic approach to sales and inventory management has significantly boosted efficiency and revenue.
Overview
2025
2025
years of professional experience
Work History
Used Car Director
ROCK HILL
New Car Sales Director
ROCK HILL BUICK GMC
11.2023 - 11.2024
- Maximized profitability by identifying areas of cost reduction without compromising on quality or customer satisfaction.
- Implemented CRM systems to streamline lead tracking processes, improving communication between departments while reducing response times.
- Oversaw inventory management, ensuring optimal stock levels to meet customer demands while minimizing carrying costs.
- Evaluated employee performance regularly, offering constructive feedback and facilitating career growth opportunities within the organization.
- Expanded existing customer base by consistently exceeding sales targets and driving referral business from satisfied clients.
- Trained newly hired sales team in upselling techniques.
- Submitted reports to senior management to aid in business decision-making and planning.
Used Car Sales Manager
ROCK HILL BUICK GMC
07.2022 - 11.2023
- Managed used vehicle wholesales and auction acquisitions and monitored and adjusted inventory to optimize customer options.
- Managed inventory effectively for optimal turnover rate and profitability.
- Mentored new sales staff, providing comprehensive training on company processes and best practices for successful selling.
- Oversaw repair and maintenance services for pre-owned vehicles, ensuring all cars met quality standards before being offered for sale.
- Conducted regular appraisals of pre-owned vehicles, ensuring accurate pricing based on market value and vehicle condition.
- Created a positive work environment that fostered teamwork, productivity, and employee retention.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Implemented systems and procedures to increase sales.
Sales Manager
SOUTH CHARLOTTE CHEVROLET
06.2020 - 06.2022
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
SALES MANAGER
MCKENNEY CADILLAC BUICK GMC CHEVROLET
05.2018 - 06.2020
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
- Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
- Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
- Implemented CRM systems for better tracking of leads, improving follow-up processes and communication within the team.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
Education
Bachelor of Arts - MILITARY STUDIES
Liberty University
Lynchburg, VAAssociate of Arts - BUINESS MANAGEMENT
BARTON COMMUNITY COLLEGE
Fort Riley North, KS10-2008
Skills
- Managing operations
- Customer relationship management
- Employee performance assessment
- Sales team development
- Vehicle appraisal
- Sales coaching
- Customer service
- Multitasking
- Team leadership
- Effective communication
- Organizational skills
- Excellent communication
Affiliations
- UNITED STATES ARMY VETERAN
Timeline
New Car Sales Director
ROCK HILL BUICK GMC
11.2023 - 11.2024
Used Car Sales Manager
ROCK HILL BUICK GMC
07.2022 - 11.2023
Sales Manager
SOUTH CHARLOTTE CHEVROLET
06.2020 - 06.2022
SALES MANAGER
MCKENNEY CADILLAC BUICK GMC CHEVROLET
05.2018 - 06.2020
Used Car Director
ROCK HILL
Bachelor of Arts - MILITARY STUDIES
Liberty University
Associate of Arts - BUINESS MANAGEMENT
BARTON COMMUNITY COLLEGE
Similar Profiles
Lewis ReidLewis Reid
Firefighter at City of Rock HillFirefighter at City of Rock Hill
James WhatleyJames Whatley
Railroad Track Laborer at Rock Hill Rails ServiceRailroad Track Laborer at Rock Hill Rails Service
Melanie PattersonMelanie Patterson
Behavior Interventionist at Rock Hill School DistrictBehavior Interventionist at Rock Hill School District