Summary
Overview
Work History
Education
Skills
Websites
Certification
Crochet, Knit, Jewelry making, cooking, hiking
Volunteer Work
Timeline
Volunteer
Shannon (Seva) Nibley

Shannon (Seva) Nibley

Provo,UT

Summary

  • Community Service Volunteer with background working in service-based programs and nonprofits in Nevada City, .
  • Physically fit and active with flexible schedule and desire to help. Highly energetic, friendly and tireless in supporting others. Gifted professional with over 20 years of experience.
  • Compassionate yet driven and well-versed in communications and problem-solving. Seeking position with service-driven organization.
  • Support day-to-day program operations with expertise in records management and resource coordination.
  • Skillfully meet diverse needs and address issues to maintain efficiency and program outreach.
  • Demonstrated success in building long-lasting relationships.
  • Administrative tasks using Google Docs & Excel

Overview

22
22
years of professional experience
1
1
Certification

Work History

Ayurveda Wellness Counselor & Body Therapist

Seva Ayurveda (Self)
Lehi, UT
04.2019 - Current
  • Using Google Docs & Microsoft Office programs to create & manage product development & inventory
  • Manage multiple wholesale accounts & personal practitioner dispensary.
  • Proficient in Wordpress handling my own website building and maintenance
  • Maintain client files using self-filing system and Excel.
  • Maintain all business documents
  • Maintain scheduling systems from Square and Acuity
  • Maintain blog & social media posts on Wordpress, Instagram, Facebook, & Linkedin
  • Sending monthly newsletters using Mailchimp
  • Maintaining financial and tax records using Quickbooks.
  • Facilitating Ayurvedic Body Therapies
  • Wellness Consultation Sessions in person and online.

Instructor

Healing Mountain Massage School
Salt Lake City, UT
02.2020 - Current
  • In charge of developing & teaching curriculum for the 8- Week Ayurveda module
  • Teach Aromatherapy, Crystal Healing, Pre/Post Natal Massage & Hydrotherapy
  • Used learning assessments to regularly monitor student understanding of class concepts and materials.
  • Evaluated and revised lesson plans and course content to achieve student-centered learning.
  • Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
  • Monitored student progress through test administration and adapted learning plans to optimize progress.
  • Oversaw curriculum implementation and continuous improvement of industry best practices.
  • Tested students on materials presented in workshops and classes to assess grasp of material.
  • Observed other instructors and lecturers, gathering valuable techniques to be implemented into future lectures and courses.
  • Increased student participation by facilitating interesting and relevant events.
  • Created and implemented written and oral assessments.
  • Implemented and optimized new curriculum and day-to-day instruction to align educational strategies with industry best practices.
  • Created guides and course materials to reiterate lecture information and help students.
  • Reviewed class and student records to look for areas in need of improvement and implement plans of action.
  • Developed classroom guidelines and assignment rules to communicate expectations.

Project Assistant

Ayurway Ayurveda
Hyderbad
10.2019 - 11.2019
  • Observed therapists giving Ayurvedic treatments to bring technique improvement
  • Produced highly accurate internal and external letters and memoranda.
  • Prepared and distributed team-based communications to foster collaboration and enhance team morale.
  • Handled administrative duties, filing and errands.
  • Compiled reports and recorded activities for projects as part of comprehensive, compliance-driven recordkeeping strategies.
  • Adhered to established schedules by facilitating work quality and timely delivery.
  • Completed multiple tasks simultaneously to optimize project completion.
  • Conducted thorough research using diverse resources to assist professional staff with routine and special project tasks.
  • Managed quality and client deadlines by working closely with staff to maintain adherence with project requirements.
  • Worked with senior leadership to complete complex projects on time and under-budget.
  • Performed work according to project schedules and established quality standards.


Lead Therapist & Spa Manager Assistant

The Ayurvedic Spa
Nevada City, CA
07.2016 - 04.2019
  • Documented patient information, treatment plans and patient responses.
  • Gathered information about clients using observational techniques and interviews, case histories and other assessment methodologies.
  • Facilitated Pancha Karma & Day Spa Ayurvedic treatments as prescribed by the Vaidya
  • Assisted the Spa Manager using Google Docs with inventory control of Spa department and retail boutique.
  • Maintained client files & client contact.

Administrative Assistant to the President

Living Ecology
Nevada City, CA
01.2017 - 01.2018
  • Handled client correspondence
  • Executed record filing system to improve document organization and management.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
  • Maintained product quality control, packaging, inventory, & delivery
  • Maintained GoFundMe donations, writing letters for fundraising and tracking funds
  • Composed articles for company blog using education director's notes and pictures
  • Maintained company social media presence

clerical processor

Vivint Solar
Orem, UT
01.2015
  • Received and reviewed incoming documents and materials.
  • Entered data into computer tracking system and filed paperwork according to procedures.
  • Communicated with Processing Supervisor if unable to achieve timeline or resolve error.
  • Interacted regularly with peers and management to pursue continuous improvement of facility operations and promote teamwork-focused environment.
  • Researched and resolved discrepancies to maintain accuracy.
  • Inspected finished products for quality and adherence to customer specifications.
  • Made sure that products were produced on time and are of good quality.

ce Manager, Administrative Assistant, Volunteer Reachout & Coordinator

The Morning Star Ranch
San Diego, CA
01.2004 - 01.2014
  • Helped with office tasks, taking messages, scanning documents and answering phone inquiries.
  • Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
  • Coordinated travel arrangements by booking airfare, hotel and ground transportation.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Directed staff and managed annual capital budget.
  • Greeted visitors and answered questions about program, requirements and opportunities.
  • Coached new employees on administrative procedures, company policies and performance standards.
  • Provided immediate responses to questions from volunteers.
  • Conducted monthly inventories of raw materials and components on work floor.
  • Supported program leaders with administrative support duties.
  • Recorded inventory sales into organization's weekly income report.
  • Maintained clean, neat and operational facilities to serve program needs.
  • Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage.
  • Coordinated bookkeeping activities in QuickBooks and Lawson.
  • Supported engaging, fun and smooth-running events by helping with organization and planning.
  • Generated reports and typed letters in Word and prepared PowerPoint presentations.
  • Coordinated food, clothing and household items for disadvantaged individuals and families.
  • Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
  • Arranged rapid office equipment repair and maintenance with vendors.
  • Monitored supervisor's work calendar and scheduled appointments, meetings and travel.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
  • Planned and delivered numerous activities and special events for programs and services.
  • Used strong interpersonal communication skills to convey information to others.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Processed invoices and expenses using QuickBooks to facilitate on-time payment.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Onboarded new employees with training and new hire documentation.
  • Organized and managed events and projects as part of community support services.
  • Tracked volunteer hours in spreadsheets.
  • Developed monthly schedules and assignments for volunteer staff.
  • Cross-trained existing employees to maximize team agility and performance.
  • Accomplished multiple tasks within established timeframes.
  • Assisted program manager with planning and fundraising responsibilities.
  • Sent email reminders regarding upcoming volunteer events to community leaders and civic groups.
  • Met with other volunteers and program leaders to discuss new service opportunities.
  • Supported staff with clerical work and other office tasks.
  • Supported room reservations, agenda preparation and calendar maintenance for programs, meetings and events.

Customer Service

Sunfood Nutrition
San Diego, CA
01.2002 - 01.2004
  • Assisted call-in customers in placing orders, taking sales orders, verified and input data into company computer system
  • Answered live online chats to give quick answers and solve problems faster.
  • Troubleshot and resolved online ordering issues and concerns to promote seamless ordering process for customers.
  • Maintained positive and professional attitude toward customers to foster positive experiences resulting in repeat online purchases.
  • Developed and maintained knowledge of evolving products and services to accurately answer questions and make recommendations based on customer needs.
  • Helped customers navigate website to order online for added convenience and access to larger inventory.
  • Responded to website and email inquiries within 1-2 business days to maintain customer satisfaction and generate positive reviews.
  • Resolved customer complaints by determining cause of problem, selecting best solution and expediting correction or adjustment.
  • Assisted clients with product questions to facilitate online ordering process.
  • Recommended products to customers, thoroughly explaining details.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.
  • Facilitated inter-departmental communication to effectively provide customer support.
  • Promptly responded to inquiries and requests from prospective customers.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Effective liaison between customers and internal departments.
  • Communicated professionally with colleagues, freelancers and clients.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Provided ongoing guest service.
  • Calculated correct order totals, updated accounts and maintained detailed records for inventory management.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Responded proactively and positively to rapid change.

Retail Asisstant Manager

Optimum Health Institute
San Diego, CA
01.2001 - 01.2002
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Planned team-building exercises to increase employee performance and job satisfaction.
  • Increased sales revenues by promoting complementary products and educating customers about store promotions.
  • Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.

Education

Certification - Clerical, Retail

Clearfield Trade College
Clearfield, UT
03.1992

Certified Travel Agent -

SST Travel College
Bellevue, WA
01.1995

Certified Holistic Health Practitioner - Holistic Health & Massage

Academy of Health Professionals
San Diego, CA
12.1999

Foundations of Ayurveda - Ayurveda Body Therapies

California College of Ayurveda
Nevada City, CA
09.2020

Ayurveda

Kerala Ayurveda Academy
Milpitas, CA
10.2019

Skills

  • Document management
  • Data entry experience
  • Type 60 wpm
  • Recordkeeping expertise
  • Expert in Microsoft Office, Google Docs, Wordpress, Mailchimp, Instagram, Facebook, Linkedin, Quickbooks
  • Supply ordering
  • Production deadline management
  • 20 years customer service & client relations
  • Fast learner & multi-tasker

Certification

Clerical Processer

Travel Agent

Holistic Health Practitioner

Ayurvedic Body Therapies

Ayurvedic Wellness Counselor

Pre/Post Partum Massage

Integrated Herbalist

Ayurvedic Obstetrics


Crochet, Knit, Jewelry making, cooking, hiking

In my spare time I enjoy crafting and the outdoors, as well as community events.

Volunteer Work

Common Vision - A non-profit organization that planted fruit trees in low-income public school systems of California. I helped out in many areas such as administrative, data entry, inventory control, fundraising events, volunteer support.


Inner Path - Community Learning Center for Spiritual Growth. I helped with special events and store operations


Yuba Hearth - Community workshops & lectures for higher learning. Fundraising, coordinating events and speakers, & social media.


Timeline

Instructor

Healing Mountain Massage School
02.2020 - Current

Project Assistant

Ayurway Ayurveda
10.2019 - 11.2019

Ayurveda Wellness Counselor & Body Therapist

Seva Ayurveda (Self)
04.2019 - Current

Administrative Assistant to the President

Living Ecology
01.2017 - 01.2018

Lead Therapist & Spa Manager Assistant

The Ayurvedic Spa
07.2016 - 04.2019

clerical processor

Vivint Solar
01.2015

ce Manager, Administrative Assistant, Volunteer Reachout & Coordinator

The Morning Star Ranch
01.2004 - 01.2014

Customer Service

Sunfood Nutrition
01.2002 - 01.2004

Retail Asisstant Manager

Optimum Health Institute
01.2001 - 01.2002

Certification - Clerical, Retail

Clearfield Trade College

Certified Travel Agent -

SST Travel College

Certified Holistic Health Practitioner - Holistic Health & Massage

Academy of Health Professionals

Foundations of Ayurveda - Ayurveda Body Therapies

California College of Ayurveda

Ayurveda

Kerala Ayurveda Academy

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Shannon (Seva) Nibley