Shannon Parker

• Managed 70–90 inbound patient calls daily, addressing billing questions, payment plans, pricing inquiries, credit card payments, insurance re‑billing, and general concerns with professionalism and clarity
• Processed account adjustments, refunds, bill transfers, mail returns, and manual sales with accuracy and adherence to internal policies
• Reviewed and responded to written billing inquiries, including insurance billing questions and invoice updates, ensuring timely and complete resolution
• Researched, troubleshot, and resolved complex billing issues and patient complaints, taking full ownership through resolution and escalating when appropriate
• Maintained a detailed tracking log of escalated patient correspondence and provided timely status updates to leadership
• Performed all billing customer service functions to support workflow continuity and team operations
• Applied medical coding knowledge, when applicable, to support accurate billing and documentation
• Navigated the Quest Billing System and web‑based tools to efficiently retrieve, verify, and update patient account information
• Ensured strict compliance with HIPAA and organizational regulations in all patient interactions and documentation
• Evaluated claim details and made determinations in alignment with company policies, guidelines, and quality standards

• Managed 50–70 inbound calls per day from homeowners and repair technicians in a remote call‑center setting, delivering clear, efficient, and professional support
• Completed and processed claim forms with accuracy
• Reviewed claim details and made determinations in accordance with established policies and guidelines
• Prepared warranty documents for real estate transactions to support timely, seamless closing processes
• Maintained and updated customer accounts with precision, ensuring data accuracy and consistent follow‑through
• Resolved customer concerns by identifying root causes and providing effective, customer‑focused solutions
• Developed call‑center scripts to improve consistency, streamline workflows, and elevate the overall customer experience

Supported individuals with disabilities in completing daily living activities to promote independence and comfort

Maintained safe, clean home environments through routine housekeeping and yard care
Provided reliable transportation and completed errands to assist with daily needs
Prepared meals and performed household tasks to ensure a healthy, organized living space
Assisted with personal care, including dressing, bathing, and hygiene support

• Monitored patient vital signs and reported changes to healthcare professionals promptly.
• Maintained accurate records of patient progress and communicated updates effectively with families.
• Collaborated with multidisciplinary teams to develop comprehensive care strategies for clients.

• Managed high‑volume inbound calls in a remote call‑center environment, delivering prompt, professional, and solution‑focused support
• Assisted customers with order placement, account updates, and issue resolution while maintaining an empathetic, customer‑first approach
• Entered, updated, and validated customer information with exceptional accuracy and attention to detail
• Provided technical and account assistance to Amazon Flex drivers, resolving delivery‑related issues efficiently
• Consistently maintained a 90% customer satisfaction and performance rating across all service platforms

• Answered high‑volume inbound calls and provided professional support to residents, prospects, and vendors
• Interviewed prospective renters and effectively marketed available units to maintain strong occupancy
• Ensured full compliance with HUD and Section 8 federal housing regulations
• Accurately processed and entered rental payments while maintaining secure financial records
• Managed and updated 200+ resident files with exceptional accuracy, confidentiality, and attention to detail
• Performed data‑intensive administrative tasks, including documentation, reporting, and record management
• Supervised daily operations of the apartment complex, ensuring tenant satisfaction and consistent property upkeep
• Coordinated maintenance requests and facilitated timely repairs to enhance resident experience
• Built strong relationships with residents, addressing concerns and supporting community engagement initiatives
• Conducted regular property inspections to ensure compliance with local housing standards and regulations
• Developed and maintained vendor partnerships to secure cost‑effective services and reduce operational expenses
• Collaborated closely with the maintenance team to ensure prompt repairs and high-quality living conditions
  

• Processed insurance claims in full compliance with HIPAA regulations and internal policy standards
• Completed high‑volume, data‑intensive entry with exceptional accuracy and attention to detail
• Reviewed and processed incoming medical bills, ensuring proper documentation and timely workflow completion
• Maintained organized claim records and supported efficient case resolution across the department
• Handled complex claims with efficiency, minimizing delays and contributing to positive client outcomes
• Analyzed claim details to ensure alignment with insurance policies, regulatory requirements, and organizational guidelines