Shannon R. Clark
Marietta,GA
Summary
Organized and detail-oriented seasoned sales professional dedicated to improving efficiency, productivity and profitability through continuous process improvement. Analytical thinker skilled at developing innovative solutions to complex problems to provide strong support to executive leadership. Extensive experience in operations administration, finance, management, and territory execution. Relationship builder and trusted advisor who connects people & fuels collaboration. Enjoys a challenge!
Overview
10
10
years of professional experience
Work History
Inside & Digital Sales Diagnostic Rep.
Zoetis
01.2020 - Current
- Identified consumer interests for diagnostic solutions portfolio/ Zoetis Reference Lab for current and potential new customer accounts.
- Develop and execute call cycle for multiple state territory in southeast region by using Zoetis resources to maximize follow up with accounts.
- Managed over 40-60 calls per day to help increase lead penetration.
- Set and exceeded inside sales goals by establishing ambitious targets and motivating sales representatives.
- Developed strategic relationships with existing customers by learning preferences and managing regular communications.
- Work closely with department Team Leader/ Manager and DX Field Reps on long-term sales goals and strategies.
- Introduce Diagnostic equipment to consumers and promoted consumables to increase sales volumes and generate leads.
- Utilize Customer Relationship management (CRM) system to identify accounts for growth opportunities.
- Work to meet overall sales expectations/objectives for key market Diagnostic Equipment sales and Zoetis Reference Lab.
- Liaised with clients via email or phone to identify and address needs, growing existing accounts through cross-selling.
- Worked closely with other departments to promote products and marketing campaigns.
- Updated accounts and maintained long-term relationships with clients.
- Identified opportunities for growth with Southeast territory and collaborated with sales teams to reach sales goal.
Field Operations Manager
VIP Petcare/PetIQ
05.2013 - 12.2019
- Enhanced regional branch performance by implementing proven management processes to increase revenue.
- Led business planning, developed market strategy and established direct procurement of products from fortune 500 companies.
- Directed management meetings to enhance collaboration and maintain culture based on trust and group problem-solving.
- Monitored team performance to assess training requirements and areas in need of improvement.
- Trained and guided team members to maintain high productivity and performance metrics.
- Maintained over 300+ locations and Traveled to over 25+ sites per month to manage each and perform reviews of individual Clinic Supervisors and associates.
- Lead the recruiting, hiring and training process of team members.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Supervised 78+ employees on weekend shifts, overseeing efficiency of Clinic management and Customer satisfaction.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Managed daily operations, orchestrating forward-thinking strategies to accomplish profit and expansion goals.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
Education
Master of Science - Health Administration
Champlain College
Burlington, VT10.2014
Bachelor of Science - Biology
Hampton University
Hampton, VA05.2007
Skills
- Adept at Solution Base Selling
- Time Management
- Trusted Advisor
- Territory Management
- Customer Relationship Management
- Proficient in Touchpoint/SalesForce/Tableau/Workday
- Team Collaboration
- Proficiency in Microsoft Office
- Verbal and Written Communication
- Software as a Service (Saas)
- B2B Sales
- Lead Generation
- Business Planning
- Google Drive
- Key Performance Indicators (KPI)
- Expense Reports
Accomplishments
- 5X Zoetis Recognition Award Winner- One Zoetis/Contest Performance Achievement/Always Doing the Right Thing/Colleagues Making a Difference.
- 16X Ace Point Recognition Monetary Winner
- Achieved 100% Sales Quota Q1-Q4 2020, & 2021
- Achieved 100% Sales Quota Q1 2022
- Achieved Lead Dog Award 2022
- The ACP DX App Lead for Inside Sales Division 2022/2023
- ZRL CIT Team Champion 2022/2023
Affiliations
- Delta Sigma Theta Sorority Inc.
- Change Church (Atlanta GA)-Media Ministry Camera Operator/Director (Switcher)
- Change Church (Atlanta GA)-Events Team/Event Planning
Colleague Resource Groups
- W.A.V.E.S-Women Achieving Vision, Excellence and Success
- BELIEVERS-Black Employees Leading, Inclusion, Equity, Vision, Education, Recruitment and Strategy
- Zoetis Early Career Champions (ZECC)
Timeline
Inside & Digital Sales Diagnostic Rep.
Zoetis
01.2020 - Current
Field Operations Manager
VIP Petcare/PetIQ
05.2013 - 12.2019
Master of Science - Health Administration
Champlain College
Bachelor of Science - Biology
Hampton University