Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

ShannonRae Ortiz

Las Vegas,NM

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Community Support Worker

Kids Counseling Inc.
11.2024 - Current
  • Assisted clients in achieving greater independence, fostering a sense of empowerment through guidance and encouragement.
  • Established trust-based relationships with clients through empathetic communication and active listening skills.
  • Enhanced client well-being by providing comprehensive support and resources tailored to individual needs.
  • Provided crisis intervention support when needed, deescalating situations while prioritizing the safety of all involved parties.
  • Organized recreational activities that fostered positive social interactions and improved overall client satisfaction.
  • Developed personalized care plans, addressing each client''s unique needs and goals for improved quality of life.

Communications Specialist

City Of Las Vegas
10.2018 - 10.2024
  • Communicates with Police, Fire, Medical services using two way radio system
  • Receives non emergency and emergency calls for Police, Fire, Medical services, and City Departments
  • Obtains location and determines nature of call to dispatch out proper responders
  • Documents all calls for service in CAD system
  • Prioritize calls for service and determine which calls need immediate attention
  • Advises callers on how to handle situations until responders are on scene
  • Monitors locations of on duty personnel
  • Provides driver, criminal history and vehicle information for law enforcement
  • Enters information into NCIC database
  • Currently NCIC Coordinator responsible for trainings and certifications
  • Certified Communications Training Officer responsible for training new employees.
  • Assist’s direct supervisor in making division work schedule
  • Work independently with minimal to no direct supervisor on shift
  • Assist other employees in problem solving
  • Fixes issues that occur in day to day operations
  • Assists in planning training for new hires for communication division

Communications Specialist

Santa Fe County- RECC
07.2017 - 05.2018
  • Communicates with Police, Fire, Medical services using two way radio system
  • Receives non emergency and emergency calls for Police, Fire, Medical services, and City Departments
  • Obtains location and determines nature of call to dispatch out proper responders
  • Documents all calls for service in CAD system
  • Prioritize calls for service and determine which calls need immediate attention
  • Certified as Emergency Medical Dispatcher able to provide pre-arrival medical instructions
  • Advises callers on how to handle situations until responders are on scene
  • Monitors locations of on duty personnel
  • Provides driver, criminal history and vehicle information for law enforcement.

Certified Nurses Assistant

Casa Real
11.2016 - 07.2017
  • Duties include shift charting, shift vitals, turning patients, bathing patients, feeding patients, assisting patients as needed
  • Prepares patients for short-term rehabilitation or long-term nursing care
  • Assists patients to work independently to prepare to go home, and for long-term care
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.

Certified Nurses Assistant

Alta Vista Regional Hospital
07.2015 - 11.2016
  • Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
  • Assisted patients with daily living activities for enhanced comfort and wellbeing.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
  • Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.

Direct Support Staff Member

Citizens Of The Developmentmentaly Disabled
10.2014 - 07.2015
  • Managed challenging behaviors through effective communication, de-escalation techniques, and crisis intervention strategies.
  • Assisted clients with daily living tasks for increased autonomy and satisfaction.
  • Improved client well-being by providing emotional support and fostering strong relationships.
  • Provided transportation assistance as needed, enabling clients to access appointments, resources, or recreational activities safely.
  • Guided clients in building essential life skills such as budgeting, cooking, cleaning, and self-care routines for increased selfreliance.
  • Assisted with daily living activities, running errands, and household chores.

Education

High School Diploma -

West Las Vegas High School
Las Vegas, NM
05.2012

Skills

  • Decision Making
  • Good Telephone Etiquette
  • Attention to Detail
  • Teamwork and Collaboration
  • Google Workspace
  • Active Listening
  • Map reading skills
  • Multitasking Abilities
  • Organization and Time Management
  • Training and Development
  • Data Entry
  • HIPAA Compliance
  • Willingness to Learn
  • Calm Under Stress
  • Police and fire procedures
  • Dependable and Responsible
  • Flexible and Adaptable
  • Customer Service
  • Information gathering and analysis
  • Crisis Response
  • Schedule Coordination
  • Call Control Techniques
  • Public Safety Awareness
  • Confidentiality understanding
  • Problem-solving abilities
  • Coaching and Mentoring
  • Critical Thinking
  • Reliable team player
  • Basic Life Support
  • Medical terminology knowledge
  • Companionship and emotional support
  • Documenting behaviors
  • Patience and understanding
  • Behavioral support
  • Safety awareness
  • Transportation Assistance
  • Client documentation
  • Fast Learner

Certification

  • First Aide/CPR, 01/01/14
  • Certified Nurse Assistant, 01/01/2014 - 01/01/2018
  • Emergency Medical Dispatcher, 08/12/2017
  • Certified Public Safety Telecommunicator, 09/27/2019
  • Communications Training Officer, 04/2021
  • NCIC Terminal Agency Coordinator, 01/01/2021

Timeline

Community Support Worker

Kids Counseling Inc.
11.2024 - Current

Communications Specialist

City Of Las Vegas
10.2018 - 10.2024

Communications Specialist

Santa Fe County- RECC
07.2017 - 05.2018

Certified Nurses Assistant

Casa Real
11.2016 - 07.2017

Certified Nurses Assistant

Alta Vista Regional Hospital
07.2015 - 11.2016

Direct Support Staff Member

Citizens Of The Developmentmentaly Disabled
10.2014 - 07.2015

High School Diploma -

West Las Vegas High School

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ShannonRae Ortiz