Shannon Shaffer
Mechanicsburg,PA
Summary
Innovative and adept, detail oriented professional with over fifteen years combined administrative and customer service experience. Exceptional communication and organizational skills. Great enthusiasm toward learning with a committed work ethic.
Overview
9
9
years of professional experience
Work History
Delivery Driver/Persoanl Shopper
Shipt
05.2022 - 06.2023
- Completed on-time deliveries by choosing best and most efficient routes
- Delivered packages to customer doorsteps and business offices
- Maintained upbeat, positive attitude in busy, customer-focused environment
- Completed rush deliveries on tight timetables to satisfy customer needs
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries
- Operated vehicle safely in highly congested areas with no traffic violations
- Fostered positive working relationships with regular customers
Legal Assistant/Paralegal
Law Offices Of Peter G. Angelos
05.2022 - 01.2023
- Variety of administrative tasks including but not limited to handling mail, phones, office equipment and filing
- Maintain client files, both physical and electronic
- Prepare letters, dockets, argument binders
- Revise and edit drafts prepared by the attorneys
- Maintain attorney's schedule and run errands
- Assist with deposition prep
- Oversee office while attorneys are away at trial
- First point of contact for all clients, agencies, opposing counsel and court personnel
- Conduct research as needed
- Variety of different tasks on a daily basis
- Filed court documents and legal pleadings with court clerk on behalf of attorneys
- Travel as needed for client intakes, court filings and errands
Package Handler
FedEx Ground
10.2021 - 05.2022
- Loading, unloading and sorting packages
- Using scanners
- Adhere to FedEx policies and safety measures
Client Information Coordinator II
ARC Schaffner Youth Center
05.2019 - 03.2020
- Create and maintain student files containing highly confidential information
- Update outcome measures and daily reports in Excel
- Use with multi-line phone system and multiple software applications
- First point of contact for all outside clients/bureaus
- Sort, distribute and prepare mailings
- Assist with student detention hearings
- Trained to prepare monthly billing and food orders
- File audits in compliance with DHS
- Other duties as assigned by management
Front Desk Receptionist
Lower Paxton Township Friendship Center
06.2018 - 05.2019
- Process member enrollment, changes to accounts, data entry
- Main POC for high volume office/gym/parks & rec office
- Maintain financial records for memberships, classes and party rentals
- Administrative support to all departments
- Prepare and distribute mailings
- Maintain daily calendars and project deadlines
- Scheduling client classes
- Cash handling
- Answering and rerouting calls
Server
Red Lobster
02.2017 - 10.2018
- Take guests orders and ensure accuracy
- Handling of cash, comps, credit cards and POS system
- Balancing of drawer and opening/closing duties
- Taking inventory
Bartender
Arooga's Grille House And Sports Bar
01.2014 - 02.2017
- Mixing drinks for high volume bar while providing prompt and friendly service
- Balancing drawer and opening/closing duties
- RAMP certified, monitor guest alcohol consumption
- Taking orders and making drinks per recipe
- Trained new employees
- Taking inventory
- Delivered and set up catering orders
Motor Vehicle Specialist
Conduent
02.2016 - 02.2017
- Knowledge of PA Motor Vehicle Code, policies and procedures and the ability to interpret these to the customers understanding
- Maintain quality standards and required confidentiality of customer records
- Ability to monitor, evaluate and adapt to respond to all customer needs
Customer Service Representative
United Concordia Dental Insurance
03.2014 - 09.2014
- Handle customer inquiries pertinent to insurance plans and benefits for members and providers
- Meet quality, production and adherence standards
- Maintain accurate records including timekeeping records
- Prepare adjustments on claims not filed correctly
Education
Business
Harrisburg Area Community College
Skills
- Proficient in a variety of administrative tasks, software and office equipment
- Ability to work independently or as a team and maintain multiple tasks and deadlines
- Experienced in maintenance of records/databases
- Organized with very fine attention to detail
- Exceptional interpersonal skills
Timeline
Delivery Driver/Persoanl Shopper
Shipt
05.2022 - 06.2023
Legal Assistant/Paralegal
Law Offices Of Peter G. Angelos
05.2022 - 01.2023
Package Handler
FedEx Ground
10.2021 - 05.2022
Client Information Coordinator II
ARC Schaffner Youth Center
05.2019 - 03.2020
Front Desk Receptionist
Lower Paxton Township Friendship Center
06.2018 - 05.2019
Server
Red Lobster
02.2017 - 10.2018
Motor Vehicle Specialist
Conduent
02.2016 - 02.2017
Customer Service Representative
United Concordia Dental Insurance
03.2014 - 09.2014
Bartender
Arooga's Grille House And Sports Bar
01.2014 - 02.2017
Business
Harrisburg Area Community College
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