Shannon Tong Van
Summary
Passionate and detail-oriented professional with a degree in Art, offering a strong foundation in art, research, and passion for art museums. Skilled at fostering engaging learning experiences for diverse audiences, with an emphasis on cultural appreciation and creativity. Experienced in community outreach, with an ability to collaborate with people in my community. Well-versed in content creation, designing promotional materials, and managing social media campaigns to promote educational programs and events. Highly organized with the ability to manage work spaces, supervise others, and ensure the smooth operation of activities. Eager to contribute to the Muscatine Art Center's mission by supporting its art education initiatives and fostering a positive, inclusive learning environment for all participants.
Overview
9
9
years of professional experience
Work History
9-11 Dispatcher
Washington County Communications
10.2024 - Current
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Read system maps and caller information, and documented details in system.
- Answered calls from automatic routing system and took basic information from callers.
- Collaborated with fellow dispatchers to maintain a cohesive team environment, fostering seamless communication during emergencies.
- Served as an integral member of the emergency communications team, consistently demonstrating professionalism and dedication to public safety.
- Managed high-stress situations with composure, providing reassurance to distressed callers while gathering crucial information for first responders.
- Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
- Participated in ongoing professional development opportunities to stay current on industry best practices and emerging technologies within the field of emergency communications.
- Maintained accurate records of all dispatched calls, ensuring proper documentation for future reference or legal proceedings.
Unit Stills Photographer
Self-employed
01.2024 - 08.2024
- Digitally edited photos to enhance appearance.
- Delivered high-quality images under tight deadlines, demonstrating strong time management skills.
- Took photos from different angles and perspectives to capture perfect images.
- Planned and prepared for on-location and studio shoots.
- Developed strong relationships with clients through clear communication and professionalism.
- Collaborated with clients to understand their vision, ensuring the final product met or exceeded expectations.
- Optimized workflow efficiency by implementing photo editing software tools like Lightroom and Photoshop.
- Showcased diverse photography styles for clients to choose from, increasing portfolio versatility.
- Implemented backup strategies for photo shoots, ensuring no critical moments were missed due to equipment failure.
- Developed structured archiving system for photo storage, ensuring easy access and organization of thousands of images.
- Maintained photography equipment, ensuring gear was in optimal condition for all shoots.
- Achieved consistent quality in challenging lighting conditions, utilizing expert knowledge of lighting equipment and techniques.
Farm Ranch Hand
Enchantment Equitreks
05.2023 - 06.2024
- Administered feed supplements to large livestock and dogs.
- Operated heavy machinery safely while following all applicable guidelines for proper use and maintenance.
- Aided in farm record-keeping tasks such as tracking vaccinations and feed consumption for optimal resource management.
- Contributed to a clean and organized work environment by keeping barns, pens, and other areas free from debris and hazards.
- Safeguarded farm assets during inclement weather by securing structures and moving vulnerable materials to safe locations.
- Enhanced livestock health through regular feeding, cleaning, and monitoring of animals for signs of illness or injury.
- Examined animals for signs of sickness and overall herd health.
- Kept pens, stalls and farm equipment clean and sterilized to support animal wellbeing.
- Observed animals and notified supervisor of signs of illness.
- Herded livestock using horses or ranch ATVs.
Restaurant Owner
Self Employed
03.2022 - 12.2022
- Managed payroll, daily deposits, and cost controls.
- Supervised daily restaurant operations, ensuring smooth workflow and timely resolution of any issues that arose.
- Set employee schedules, delegated work, and monitored food quality and service performance.
- Mentored and developed staff members, fostering an environment that promoted professional growth within the team.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
Barista
Route 66 Coffee & Boba
02.2021 - 07.2022
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
- Solved equipment malfunctions swiftly, minimizing downtime and ensuring continuous service.
- Managed inventory levels to ensure all necessary supplies were always available, preventing any service delays.
Ramp Agent
Delta Global Services, DGS
03.2018 - 04.2019
- Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
- Guided aircraft into and out of parking positions using hand signals.
- Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over [Number] daily flights.
- Conducted marshaling activities skillfully, guiding pilots safely towards their designated parking positions on the ramp area.
- Reduced damage claims by carefully handling sensitive cargo, adhering to proper lifting techniques and equipment use.
- Tracked flight schedules to promote on-time landings and avoid loading delays.
- Contributed to a safer work environment by strictly following safety protocols during ramp operations.
- Contributed to a positive team environment by actively collaborating with colleagues and fostering open communication regarding ramp operations concerns.
- Checked cargo and baggage for security to meet TSA regulations.
- Participated in ongoing training sessions to stay updated on industry regulations, best practices, and new technologies in ramp services.
- Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.
Ramp Agent
Delta Global Services, DGS
01.2016 - 02.2018
- Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
- Guided aircraft into and out of parking positions using hand signals.
- Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over [Number] daily flights.
- Conducted marshaling activities skillfully, guiding pilots safely towards their designated parking positions on the ramp area.
- Reduced damage claims by carefully handling sensitive cargo, adhering to proper lifting techniques and equipment use.
- Tracked flight schedules to promote on-time landings and avoid loading delays.
- Contributed to a safer work environment by strictly following safety protocols during ramp operations.
- Displayed strong attention to detail during aircraft inspections, promptly reporting any observed irregularities or potential hazards.
- Participated in ongoing training sessions to stay updated on industry regulations, best practices, and new technologies in ramp services.
- Assisted in reducing turnaround times by efficiently managing the unloading and loading of cargo and luggage.
- Deiced aircraft before takeoff for safety during inclement weather.
- Supported maintenance teams with routine inspection tasks, identifying potential issues before they escalated into costly repairs.
Education
Bachelor of Arts - Photography
University of New Mexico
12.2023
Skills
- Problem-solving abilities
- Researching skills
- Document Management
- Teamwork and Collaboration
- Customer Service
- Time Management
- Attention to Detail
- Multitasking Abilities
- Organizational Skills
- Professionalism
- Works Well Under Pressure
- Active listening
- Computer skills
Timeline
9-11 Dispatcher
Washington County Communications
10.2024 - Current
Unit Stills Photographer
Self-employed
01.2024 - 08.2024
Farm Ranch Hand
Enchantment Equitreks
05.2023 - 06.2024
Restaurant Owner
Self Employed
03.2022 - 12.2022
Barista
Route 66 Coffee & Boba
02.2021 - 07.2022
Ramp Agent
Delta Global Services, DGS
03.2018 - 04.2019
Ramp Agent
Delta Global Services, DGS
01.2016 - 02.2018
Bachelor of Arts - Photography
University of New Mexico
Similar Profiles
Halea SwansonHalea Swanson
Emergency Telecommunications Specialist at Washington County Communications AgencyEmergency Telecommunications Specialist at Washington County Communications Agency
Caitlin PurkeyCaitlin Purkey
911 Dispatcher at Washington County Emergency Communications911 Dispatcher at Washington County Emergency Communications
Dana BrooksDana Brooks
HEO1 at Washington County Board of County CommissionersHEO1 at Washington County Board of County Commissioners
Alyson E. SchoppertAlyson E. Schoppert
Financial Institution Examiner (CG-13 12 11 9 7) at Federal Deposit Insurance CorporationFinancial Institution Examiner (CG-13 12 11 9 7) at Federal Deposit Insurance Corporation
Jacob BacaJacob Baca
9-11 Telecommunication at Quay County9-11 Telecommunication at Quay County