Shannon Shearer
Mason,Ohio
Summary
Knowledgeable Real Estate/Property Management Professional with solid background in real estate, excelling in property management and client relations. Successfully facilitated numerous high-value transactions, ensuring smooth negotiations and satisfied clients. Demonstrated expertise in market analysis and contract management, contributing to team collaboration and achieving consistent results.
Overview
31
31
years of professional experience
Work History
Assistant Store Manager
Knitwell Group
01.2023 - 01.2024
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
Assistant General Manager
Oradm Management/Hampton/Hilton
01.2023 - 12.2023
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
- Analyzed sales data to identify trends and opportunities for menu expansion or modification based on customer preferences.
- Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
- Analyzed customer feedback data to identify areas of improvement and develop solutions.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Developed and executed strategies to improve guest experience, resulting in positive customer reviews and increased repeat business.
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
- Interacted well with customers to build connections and nurture relationships.
- Reported issues to higher management with great detail.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
Director of Sales
Oradm Management/Hampton/Hilton
01.2022 - 12.2023
- Corporate contracts and business development and sales activities and updating CRM
- Achieved regional sales targets through effective territory management and relationship building with key clients.
- Leveraged data-driven insights to adjust sales strategies in real-time, adapting to shifting market demands and competitive landscapes.
- Negotiated favorable contract terms with suppliers, optimizing profit margins while maintaining product quality standards.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Analyzed market trends to identify opportunities for product expansion, leading to increased revenue streams.
- Established strong partnerships with industry influencers to expand brand recognition and drive business growth.
- Collaborated cross-functionally to optimize end-to-end sales processes, from prospecting through post-sales support services.
- Connected with prospects through trade shows, cold calling and local-area networking.
Account Manager
Hartsock Tax Service and Bookkeeping
01.2020 - 12.2023
- Developed, maintained and utilized diverse client base.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Recorded accurate and efficient records in customer database.
- Managed accounts payable and receivables and payroll.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
- Maintained accounting records utilizing in-house and client systems.
- Enhanced financial reporting accuracy by conducting thorough account reconciliations and resolving discrepancies promptly.
- Facilitated timely month-end closing activities by completing accurate journal entries and account adjustments.
- Maintained organized filing systems for accounting records, ensuring easy access to crucial financial information when needed.
Licensed Realtor
Keller Williams - Ohio
01.2018 - 12.2023
- Home sales marketing and negotiations
- Relocation and new construction
- Provided expert guidance on property improvements to enhance value prior to sale or rental listings.
- Communicated with clients to understand property needs and preferences.
- Compared properties with similarly sold properties to determine competitive market prices.
- Wrote contracts to outline sales and purchases of properties.
- Arranged for inspections and surveys of sold properties.
Floral Manager
Native Floral Group
01.2019 - 12.2022
- Increased Sales by 35% from promotions, special orders and bulk sales
- Controlled annual inventories of $300,000
- Minimized shrinkage reworking current inventories
- Reducing overhead cost through recycling and reusing capturing a 30% savings
- Coordinated delivery logistics for large orders, optimizing routes to maximize timeliness without sacrificing product quality.
- Maintained a well-organized work area, ensuring efficient workflow and timely completion of tasks.
- Increased sales revenues with effective promotional strategies, including seasonal displays and targeted marketing efforts.
- Conducted regular quality checks on incoming flowers to ensure optimal freshness and longevity in arrangements.
- Consulted with clientele to discuss special occasion floral designs for weddings, funerals, and other events.
- Worked closely with clients to understand their needs and design flower arrangements that perfectly match their vision.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
Pharmaceuticals
Skilled Care Nursing
01.2019 - 12.2020
- Transportation of Pharmaceuticals, Medical Supplies, and Controlled Substances
- Inventoried pharmaceuticals to decrease discrepancies
- Implemented efficient time management strategies that allowed for optimal coverage of assigned territory while maintaining a healthy work-life balance.
- Maintained accurate records of sales activities, ensuring timely submission of reports to management for review and assessment.
- Identified opportunities and developed business cases to introduce new products and features while learning marketing segmentation processes and optimizing product segmentation for positioning, product bundling and pricing.
- Optimized supply chain management processes, reducing lead times and minimizing inventory costs.
Front Desk
Hilton Brand/Hampton Corporate
01.2016 - 12.2017
- Night audit and training
- Training of front desk/night audit new hires
- Researched comp sets advising GM of corporate opportunities
- Group sales interaction and set ups and meeting rooms
- Initiated incentives as rewards for high performing employees
- Organized employee events to promote team building
Front Desk
Hilton Brand/Hampton
01.2013 - 12.2014
- Front line customer service responsibilities to ensure customer satisfaction
- Assigned housekeeping duties for maximum efficiency
- Managed inventories for the Hampton Store
- Cross trained for all aspects of front of the guest relations
Travel Sales
Travel Leaders
01.2012 - 12.2014
- Handled promotions at trade shows
- Sales sold call and follow up leads handling customers from inception to completion of their travel packages
- Specialized in honeymoon packages
- Researched resorts through travel and completion CLIA Academy
- Monitored industry trends to stay current on popular destinations, emerging markets, and best practices in the field of online travel sales.
- Increased business travel sales by implementing effective strategies and building strong client relationships.
- Welcomed guests and made immediate connections in order to drive satisfaction and sales.
- Contributed to increased sales by developing and promoting attractive travel packages and deals.
- Actively participated in industry events and conferences, expanding professional networks and staying abreast of emerging trends relevant to corporate travel management.
- Contributed to increased sales by upselling additional travel services such as insurance, excursions, or upgraded accommodations where appropriate.
- Achieved top performer status consistently by exceeding sales targets through strategic planning, effective communication skills, and diligent follow-up efforts with potential customers.
- Increased travel sales by developing and implementing innovative marketing strategies.
- Exceeded sales targets consistently by employing persuasive communication skills in promoting travel packages.
- Participated in ongoing professional development opportunities such as webinars or workshops to increase product knowledge and sales skills.
- Promoted special offers and events to drive traffic into the store, boosting overall sales figures.
- Improved customer satisfaction by efficiently handling ticket sales and providing exceptional service.
Sales and Marketing Associate
Colliver Insurance Company
01.2012 - 12.2013
- Trade show promotions, lead generation and appointment setting
- Expanded client base through effective networking and relationship-building strategies.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Property Manager
Pedcor
01.2010 - 12.2012
- Office financials, budgets, capital improvement and project management, HR processes, Training compliance, OFHA and Tax credit compliance, Background and credit discoveries and Legal procedures
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Coordinated with legal counsel to resolve tenant disputes.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Reduced vacancy periods by implementing strategic marketing initiatives targeting specific demographics within the community.
- Implemented cost-saving measures through efficient resource allocation and vendor negotiations, optimizing property financial performance.
- Provided ongoing training opportunities for staff, promoting professional growth and fostering a cohesive team environment.
- Maximized rental income while minimizing expenses through effective planning and control.
- Kept properties in compliance with local, state, and federal regulations.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Followed up on delinquent tenants and coordinated collection procedures.
- Monitored market trends closely, adjusting rental rates accordingly to remain competitive within the regional market landscape.
- Developed comprehensive preventative maintenance programs to prolong the lifespan of building systems and reduce costly emergency repairs.
- Fostered a sense of community among residents through well-planned social events and activities that encouraged interaction amongst neighbors.
- Negotiated favorable contract terms with vendors, resulting in reduced operating expenses without compromising on service quality.
- Managed budgetary constraints to maximize profitability while maintaining high-quality living environments for residents.
- Responded to Common Area Maintenance (CAM) inquiries.
- Developed annual operating budgets and forecasts, as well as sales and marketing plans.
Front Desk Manager
Hampton Inn/Hilton Corporation
01.2009 - 12.2010
- Front desk, night audit and customer relations and corporate bookings
- Coordinated with sales department to identify potential leads from incoming inquiries.
- Kept accounts in balance and ran daily reports to verify totals.
- Checked guests in out of hotel, made reservations, and processed payments.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Resolved guest complaints by addressing issues with rooms promptly.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Managed team schedules, ensuring adequate staffing levels for optimal front desk operations.
- Oversaw daily cash reconciliations, maintaining accurate financial records for the front desk department.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Increased repeat business by providing exceptional service and promptly handling guest feedback.
- Attended staff meetings and brought issues to attention of upper management.
- Utilized property management software effectively for booking management, reporting, and tracking performance metrics.
Custom Home Sales & Marketing
Jonas Custom Homes Inc.
01.2004 - 12.2007
- Client sales and marketing for custom builder
- Managed the open houses for lead generation and follow up
- Negotiated land and homes
- Managed the custom-building process from conception to completion
- Meticulously reviewed architectural plans to ensure alignment with clients'' vision, making recommendations for any necessary changes.
- Fostered strong relationships with clients, offering personalized consultations and consistent communication throughout the building process.
- Enhanced client satisfaction by delivering high-quality custom homes tailored to individual needs and preferences.
- Facilitated smooth handover processes upon project completion by providing detailed documentation packages that included warranties, maintenance instructions, and other pertinent information for homeowners'' reference.
- Increased customer referrals through exceptional service delivery combined with a proactive approach towards maintaining long-term relationships.
- Exhibited strong leadership qualities by effectively delegating tasks among team members, resulting in increased efficiency and a cohesive work environment.
Licensed Realtor
Re/Max Results Plus
01.1993 - 12.2007
- Re/Max Million Dollar Sales Award, Re/Max 100 % Club Sales Awards 2000-2007
- Re/Max Executive Level Award, Re/Max Presidential Sales Award 1999-2004
- Contracts, brand building, marketing, sales and post inspection negotiation
- Handling loan and title issues
- Negotiated favorable terms for clients during contract discussions, ensuring their best interests were represented.
- Provided expert guidance on property improvements to enhance value prior to sale or rental listings.
- Communicated with clients to understand property needs and preferences.
- Compared properties with similarly sold properties to determine competitive market prices.
- Wrote contracts to outline sales and purchases of properties.
- Arranged for inspections and surveys of sold properties.
Leasing Agent and Scheduling Coordinator
North American Properties
01.1995 - 12.1998
- Leasing, customer relations, client retention, 99% -100% occupancy
- Scheduling of vendors, maintenance, turn over cleanings and carpet install and repairs
Education
Bachelor’s degree - Organizational Leadership Program, Business Management Technology & Real Estate program
University of Cincinnati
Real Estate License - Ohio Real Estate License ABR designation
Hondros College
01.2001
Skills
- Property Management
- Property Inspections
- Payment Collection
- Customer service-focused
- Maintenance Scheduling
- Occupancy Management
- Fair housing mandates
- Exceptional oral and written communication skills
- Tenant relations
- Staff Management
- Eviction Procedures
- Leasing and sales
Membershipandvolunteerparticipation
- Cincinnati Board of Realtors
- Lebanon and Mason Chamber of Commerce
- SHRM Student Membership 2018
- AAGCNKY memberships
- REIAGC 2019
- Recruiter for Girls Scouts of S.W. Ohio
- Pink Ribbon, Susan Komen Race, Mason Food Pantry & Matthew 25
References
Available upon request
Designations
- ABR - Accredited Buyer Representative
- New Home Sales Specialist
Timeline
Assistant Store Manager
Knitwell Group
01.2023 - 01.2024
Assistant General Manager
Oradm Management/Hampton/Hilton
01.2023 - 12.2023
Director of Sales
Oradm Management/Hampton/Hilton
01.2022 - 12.2023
Account Manager
Hartsock Tax Service and Bookkeeping
01.2020 - 12.2023
Floral Manager
Native Floral Group
01.2019 - 12.2022
Pharmaceuticals
Skilled Care Nursing
01.2019 - 12.2020
Licensed Realtor
Keller Williams - Ohio
01.2018 - 12.2023
Front Desk
Hilton Brand/Hampton Corporate
01.2016 - 12.2017
Front Desk
Hilton Brand/Hampton
01.2013 - 12.2014
Travel Sales
Travel Leaders
01.2012 - 12.2014
Sales and Marketing Associate
Colliver Insurance Company
01.2012 - 12.2013
Property Manager
Pedcor
01.2010 - 12.2012
Front Desk Manager
Hampton Inn/Hilton Corporation
01.2009 - 12.2010
Custom Home Sales & Marketing
Jonas Custom Homes Inc.
01.2004 - 12.2007
Leasing Agent and Scheduling Coordinator
North American Properties
01.1995 - 12.1998
Licensed Realtor
Re/Max Results Plus
01.1993 - 12.2007
Real Estate License - Ohio Real Estate License ABR designation
Hondros College
Bachelor’s degree - Organizational Leadership Program, Business Management Technology & Real Estate program
University of Cincinnati
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