Summary
Overview
Work History
Education
Skills
Timeline
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Shannon T. BAPTISTE

Coral Springs

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

8
8
years of professional experience

Work History

National Account Analyst II

ANDA, Inc. – A Division Of TEVA PHARMACEUTICALS
04.2023 - Current
  • Interacted professionally with clear, intentional communication and set appropriate expectations on timeline of deliverables.
  • Supported Account Manager with incoming inquiries from existing clients.
  • Participated in regularly scheduled feedback and information exchange sessions with key business partners.
  • Partnered with Account Manager to support preparation of client materials to educate, train and inform on benefits, services and self-administration tools.
  • Developed and maintained successful business partnerships to address and proactively manage service issues.
  • Conducted weekly analytical reviews of CDI (Customer Dedicated Inventory) data to ensure accuracy of forecasted sales.
  • Collaborated with Account Manger by supporting data for business reviews.

National Account Analyst I

ANDA, Inc, - A Division Of TEVA PHARMACEUTICALS
09.2016 - 03.2023
  • Create and maintain customer background checklists for Corporate Customer in conjunction with maintaining the account’s overall setup by working cross functionally.
  • Shipping/special handling requirements, pricing contracts, reporting).
  • Responsible for communicating to Corporate contacts, price fluctuations on primary business and contracted items.
  • Responsible for ensuring Purchases Orders are shipped in accordance with communicating shipment issues to impacted customers.
  • Work cross-functionally within all departments to ensure business is operating appropriately to solve operational issues related to customer programs.
  • Sustain projects with minimal guidance.
  • Assist management in Corporate Sales Division by scheduling and standing calls with customers to review Anda’s book of business and potential opportunities in accordance with Account Manager.
  • Analyze customer internal reporting, forecast, ordering patterns and sales to ensure customer compliance related to Anda’s profitability.
  • Work with Finance and Accounts Payable departments by assisting in communicating credit and collection issues on customer accounts.

Department Coordinator II

ANDA/ALLERGAN PHARMACEUTICALS
06.2015 - 09.2016
  • Managed and maintained new, existing and closing accounts for the Pharmacy Sales division and National Accounts Wholesaler/Distributor division
  • Measure effectiveness in planning, organizing and efficiently handling all tasks given
  • Participate in PMO projects on behalf of the department to support overall company goals by working cross-functionally
  • Managed Coaching Logs and Spreadsheets used for Sales Reporting
  • Maintains and distributes daily/weekly/monthly reports for the Pharmacy Sales Reps
  • Ability to maintain all sales tracking, logs, meeting minutes and the scheduling of all meetings
  • Carrying out administrative tasks such as data input, processing information and special orders, completing paperwork and filing documents
  • Responding to queries via phone and email from all departments within our organization

Education

Associate Degree -

Broward College
Fort Lauderdale, FL
2019

High School Graduate -

West Broward High School
Pembroke Pines, FL
06.2010

Skills

  • Adaptability
  • Computer Software Savvy - Microsoft Excel, Microsoft Word, PowerPoint, Microsoft Outlook, Computer Hardware
  • Conflict Resolution
  • Critical Thinker
  • Interpersonal Skills
  • Problem Solver
  • Process Improvement
  • Organizational Systems
  • Self-Motivated
  • Data Analysis
  • Sales Forecasting
  • TPS, Tableau, Cognos, SalesForce (sales tools)

Timeline

National Account Analyst II

ANDA, Inc. – A Division Of TEVA PHARMACEUTICALS
04.2023 - Current

National Account Analyst I

ANDA, Inc, - A Division Of TEVA PHARMACEUTICALS
09.2016 - 03.2023

Department Coordinator II

ANDA/ALLERGAN PHARMACEUTICALS
06.2015 - 09.2016

Associate Degree -

Broward College

High School Graduate -

West Broward High School

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Shannon T. BAPTISTE