Shannon Valentina Amsterdam
Denville,NJ
Summary
Adept at maintaining safe environments and enhancing service quality, I leveraged staff leadership and routine management skills to train over 20 team members at Chipotle, ensuring compliance and customer satisfaction. My background also includes confidentiality adherence and efficient problem-solving, significantly contributing to operational excellence at CVS Pharmacy.
Overview
5
5
years of professional experience
Work History
Family Babysitter
Babysitters
09.2021 - Current
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Prepared healthy, age-appropriate snacks and meals.
- Created an enjoyable atmosphere during babysitting sessions through storytelling, games, and music.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Helped children learn how to complete small chores appropriate for age level.
- Served as a positive role model for young children by modeling appropriate language usage, manners, and conflict resolution methods.
- Promoted good behavior by using positive reinforcement techniques, such as praise and rewards.
- Handled emergencies calmly and efficiently while following established safety protocols provided by the parents.
- Utilized time-management skills to balance childcare responsibilities alongside light housekeeping duties as needed.
- Assisted with bedtime routines, ensuring a consistent schedule for optimal rest and development.
Pharmacy Technician
CVS Pharmacy
08.2021 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
Service Manager
Chipotle
06.2019 - 10.2021
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
- Oversaw training of more than 20 team members.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Tracked food production levels, meal counts, and supply costs.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Controlled labor hours and inventory costs through hands-on management and proactive changes.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
Education
Bachelor of Science - Criminal Justice
American Public University System
Charles Town, WV05.2025
Skills
- Following Directions
- Reliability
- Routine management
- Maintaining safe environment
- Customer Service
- Staff Leadership
- Confidentiality and HIPAA
Timeline
Family Babysitter
Babysitters
09.2021 - Current
Pharmacy Technician
CVS Pharmacy
08.2021 - Current
Service Manager
Chipotle
06.2019 - 10.2021
Bachelor of Science - Criminal Justice
American Public University System
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