Shannon Visin
Santa Barbara,United States
Summary
Sales Operations Manager with over 8 years of experience in enhancing sales processes and driving revenue growth. Proven track record of implementing innovative strategies that resulted in a 25% increase in sales and a 30% reduction in downtime. Skilled in team leadership and process improvement, with a focus on leveraging advanced sales technology to boost performance and market reach.
Overview
10
10
years of professional experience
Work History
Sales Operations Specialist
Yardi
Santa Barbara, Ca
06.2024 - Current
- Executed detailed needs assessments to uncover deficiencies in onboarding resources, improving content and delivery strategies.
- Designed robust training programs for new hires, achieving quicker ramp-up times and enhanced overall performance.
- Utilized Camtasia and WellSaid Audio to create and update enablement courses for optimal learner engagement.
- Acted as a consultant for managers addressing specific onboarding challenges within departments.
- Presented regular performance reports to senior leadership, offering insights into critical metrics and business trends.
- Teamed with subject matter experts to develop precise and applicable content for specialized training courses within Aspire.
Manager, Sales Systems & Support
Appfolio
Santa Barbara, Ca
01.2021 - 11.2023
- Achieved 20% increase in tech proficiency through enhanced new hire training, contributing to 15% productivity boost.
- Elevated performance of 15 field sales representatives by implementing MEDDIC in Salesforce.
- Served as subject matter expert for cutting-edge sales technologies during integration initiatives involving Salesforce and Ambition.
- Streamlined engagement rules and updated sales guidelines on Highspot platform to optimize processes.
- Reduced downtime by 30% through swift resolution of technical issues, enhancing sales performance.
- Fostered innovation through cross-functional integration of new technologies across departments.
- Strengthened team cohesion, resulting in improved performance within a dynamic market environment.
Manager, Technical Sales
Appfolio
Santa Barbara, Ca
11.2019 - 01.2021
- Achieved 25% increase in sales by aligning strategy with customer education for enhanced market presence.
- Identified efficiency improvements by analyzing performance of eight Sales Representatives.
- Expanded market reach and boosted customer engagement through targeted outbound marketing strategies.
- Reduced sales cycle time by implementing in-house technical sales training, improving team performance by 20%.
- Collaborated with Account Management to oversee 750 units and execute successful sales strategies.
- Drove significant revenue growth by enhancing customer knowledge, resulting in a 15% revenue increase.
Manager, Sales Operations
Curvature
Santa Barbara, Ca
03.2018 - 08.2019
- Streamlined resource allocation through regular performance evaluations and targeted coaching initiatives.
- Facilitated collaboration between Sales, Logistics, Supply Chain, and Finance to enhance operational growth.
- Conducted comprehensive analyses to uncover improvement areas across sales and operational functions.
- Introduced a support ticket prioritization system, markedly improving response times and client satisfaction.
- Created a shared support model that strengthened communication among international teams.
Associate Manager, Sales Operations
Curvature
Santa Barbara, Ca
02.2016 - 03.2018
- Achieved 25% reduction in operational costs by redesigning workflows for sales teams, improving customer satisfaction.
- Boosted productivity through performance assessments of 22 Transaction Coordinators, enhancing team effectiveness.
- Worked closely with senior management to ensure alignment of departmental goals with company strategy.
- Streamlined team processes, leading to 20% increase in sales productivity.
- Simultaneously managed multiple high-priority tasks while meeting strict deadlines for resource optimization.
Training and Development Supervisor
Curvature
Santa Barbara, Ca
04.2015 - 01.2016
- Reduced errors by 25% through revamping administrative manual for 22 Transaction Coordinators.
- Enhanced cross-departmental communication by establishing consistent global administrative practices.
- Accelerated onboarding process for new employees, facilitating immediate contributions to sales targets.
- Developed comprehensive training programs to elevate employee skills and performance.
- Worked with various departments to ensure training alignment with organizational objectives.
Education
Bachelor of Science - Business Administration
Tempe, AZ
Tempe, AZ05.2005
Business Management
Sydney, Australia
Sydney, Australia05.2004
Skills
- Performance monitoring
- Sales pipeline management
- Sales technology expertise
- Standard operating procedures
- Performance monitoring
- Sales pipeline management
- Sales technology expertise
- Standard operating procedures
Timeline
Sales Operations Specialist
Yardi
06.2024 - Current
Manager, Sales Systems & Support
Appfolio
01.2021 - 11.2023
Manager, Technical Sales
Appfolio
11.2019 - 01.2021
Manager, Sales Operations
Curvature
03.2018 - 08.2019
Associate Manager, Sales Operations
Curvature
02.2016 - 03.2018
Training and Development Supervisor
Curvature
04.2015 - 01.2016
Bachelor of Science - Business Administration
Tempe, AZ
Business Management
Sydney, Australia
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