Shannoye Powell
Margate
Summary
Customer service and operations professional with over 5 years of experience in retail, technical support and shipment processing. Proven ability to resolve customer issues efficiently. Skilled in team leadership, problem solving, and maintaining high levels of customer satisfaction.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Shipping and Retail Specialist
The UPS Store.
08.2022 - Current
(Multiple locations (coconut creek, Fort Lauderdale, Cooper City, Miami, Coral Springs, Rochester NY)
-Tracked shipment journeys using advanced computer systems, ensuring timely deliver with 98% accuracy.
- Improved customer satisfaction by resolving shipping concerns and providing expert advice.
- Streamlined mail distribution and maintained inventory, boosting operational efficiency.
CSR
Teleperformance
06.2018 - 07.2022
- Managed high call volumes, achieving a 95% customer resolution rate within the first interaction.
- Delivered accurate product information, leading to 20% increase in customer retention.
- Initiated follow-up calls to enhance client satisfaction and resolve outstanding issues.
Cashier/Sales Associate
7-11 Convenience Store
10.2016 - 06.2018
- Boosted sales by promoting loyalty programs and upselling key products.
- Maintained compliance with safety and legal standards while processing tobacco and alcohol sales.
- Implement efficient inventory restocking, reducing stockouts by 15%.
Education
Certification - Biology
Manchester Institute
Kingston Jamaica07-2016
High School Diploma -
Bellefield High School
Mandeville, Jamaica06-2014
Skills
-Customer service and sales: problem resolution, call control, return processing, and loyalty program promotion
- Shipment tracking, inventory management, and hazardous material handling
- Technical proficiency: computer systems, payment processing, and data entry
- Interpersonal skills: critical thinking, adaptability, and team work
Certification
Notary Public
Timeline
Shipping and Retail Specialist
The UPS Store.
08.2022 - Current
CSR
Teleperformance
06.2018 - 07.2022
Cashier/Sales Associate
7-11 Convenience Store
10.2016 - 06.2018
Notary Public
Certification - Biology
Manchester Institute
High School Diploma -
Bellefield High School
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