Shanntra Rand
Lexington,MS
Summary
Offering positive attitude and genuine interest in helping others, ready to thrive in customer-focused environment. Brings ability to quickly learn company products and services, ensuring accurate and efficient customer support. Ready to use and develop communication and problem-solving skills in Desired Position role.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Office PCA
At Home Care
09.2024 - Current
- Improved customer satisfaction by promptly addressing inquiries and resolving issues.
- Supported department heads in preparing monthly reports, allowing them to focus on strategic initiatives rather than administrative tasks.
- Collaborated with colleagues to create engaging presentations for internal meetings and client proposals.
- Enhanced office efficiency by organizing and streamlining filing systems.
- Managed multiple phone lines professionally, directing calls efficiently to appropriate personnel.
Front Desk Receptionist
Family Medical Care
08.2018 - 10.2018
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
Customer Service Cashier
Walmart
01.2021 - 08.2022
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Met customer service goals and exceeded customer expectations.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
Education
High School Diploma -
New Wine Fellowship School
Houston, MS05.2012
Skills
- Scheduling appointments
- Proofreading
- Meeting planning
- Professional correspondence
- Medical office administration
- Compassionate client care
- Charting and documentation
Certification
Upon request
Languages
English
Full Professional
Timeline
Office PCA
At Home Care
09.2024 - Current
Customer Service Cashier
Walmart
01.2021 - 08.2022
Front Desk Receptionist
Family Medical Care
08.2018 - 10.2018
High School Diploma -
New Wine Fellowship School
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