SHANNY VALDEZ
BRONX,NY
Summary
Efficient and reliable office clerk with background in managing administrative tasks, ensuring smooth operations. Possess strong organizational skills and ability to multitask effectively across various projects. Known for improving file management systems, leading to quicker document retrieval times and increased office efficiency. Adapt at maintaining confidentiality of sensitive information and providing comprehensive support to team members.
Overview
27
27
years of professional experience
Work History
Administrative Clerk
RY Management Co,. Inc
The Bronx, NY
07.2021 - Current
- Copied, sorted and filed records of office activities and business transactions.
- Maintained records and personnel files to drive administration and office support.
- Inventoried and ordered materials, supplies and services.
- Wrote email messages, memos and business letters for management and proofread documentation to provide error-free correspondence.
- Scheduled and coordinated meetings and travel arrangements for staff.
- Managed daily office operations, including scheduling appointments and managing incoming calls.
- Managed and updated company databases to ensure quick access to critical information.
- Ordered supplies and equipment as needed.
- Conducted research and compiled data for consideration in reports or projects.
- Monitored office supply stock levels and placed timely orders for replenishment.
- Answered telephones, directed calls, and took messages.
- Trained staff members to perform work activities and use computer applications.
- Provided assistance to other departments when needed.
- Organized and maintained filing systems, ensuring accuracy and confidentiality.
- Leveraged office tools and equipment to copy and distribute forms, reports and correspondence.
- Sorted and distributed incoming mail, dispersing to appropriate departments and personnel.
- Opened, sorted and routed incoming mail and prepared outgoing mail.
- Communicated with customers, employees and vendors to answer questions and address complaints.
- Delivered messages and ran errands.
- Performed data entry duties to update client information in databases.
- Handled incoming and outgoing correspondence, including mail, email, and faxes.
- Reviewed files, records and other documents to obtain information or respond to requests.
- Typed, formatted and edited correspondence and other documents.
- Operated photocopiers and scanners, facsimile machines and personal computers.
- Answered inquiries from customers regarding services or products offered by the company.
- Collected and entered payment data into system, maintaining complete confidentiality and accuracy.
- Prepared and processed documents such as invoices, reports, memos and correspondence.
- Organized and maintained filing systems both electronically and manually.
- Processed incoming mail and packages and placed envelopes in bins for employees.
- Computed, recorded and proofread data or reports.
- Greeted and signed in visitors to facilitate front office operations.
- Managed daily office operations and administrative support tasks efficiently.
Cahier
Flik International/Compass Group
New York, NY
06.2022 - 10.2024
- Issued receipts, refunds, credits or change due to customers.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Discounted purchases by scanning and redeeming coupons.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Scanned items and checked pricing on cash register for accuracy.
- Stocked shelves with merchandise when needed.
- Processed sales transactions to prevent long customer wait times.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Greeted customers and answered any questions they had about the store's products and services.
- Resolved customer complaints professionally in accordance with company policy.
- Answered customer inquiries regarding store policies and procedures.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Performed other duties as assigned by management.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Conducted price checks for special orders or discounts as requested by customers.
- Helped with purchases and signed customers up for rewards program.
Assistant Store Manager
Parade of Shoes
The Bronx, NY
03.2000 - 11.2002
- Supervised cash handling processes to ensure accuracy of transactions.
- Identified areas of operational inefficiency and implemented solutions to streamline processes.
- Checked monthly sales and performance reports to support operational planning and strategic decision-making.
- Handled scheduling for store shifts to achieve adequate staffing.
- Prepared staff work schedules and assigned team members to specific duties.
- Collaborated with other departments within the organization to coordinate promotions, events, and special projects.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Monitored progress by establishing plans, budgets and measuring results.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Answered customer questions and addressed problems and complaints in person and via phone.
- Prepared detailed reports summarizing sales activity, customer feedback, and other relevant information.
- Ensured compliance with all safety regulations throughout the store premises.
Administrative Clerk
S. Michael Musa-Obregon Esq.
New York, NY
02.1998 - 12.2000
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Worked with cross-functional teams to achieve goals.
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Updated and maintained databases with current information.
- Identified needs of customers promptly and efficiently.
- Arranged case files and maintained records and notebooks.
- Maintained knowledge on case status by reviewing relevant records and reporting back to clients.
- Opened new client matters in the firm's database system by entering data accurately and completely.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
- Greeted visitors in a professional manner; responded to inquiries; directed them appropriately.
- Processed electronic or physical court filings for attorney's practice.
- Mailed and arranged for delivery of legal correspondence to clients, witnesses and court officials.
- Coordinated travel arrangements including flights and hotels for attorneys attending conferences and meetings.
- Handled confidential information with discretion and integrity.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Liaised between attorney and outside counsel, exchanging information.
- Reviewed incoming correspondence for attorney review and distributed mail to appropriate personnel.
- Checked office supplies stock and placed orders to maintain levels.
- Filed clients' legal documents in relevant courts for processing.
- Corresponded daily with clients, insurance adjusters, doctors and attorneys.
- Participated in client interviews, observed questioning process and documented information.
- Assisted attorneys with preparing pleadings, motions, briefs, legal memoranda and other legal documents.
- Facilitated communications by forwarding emails, transferring calls and filing documents.
- Prepared and processed expense reports for reimbursing attorneys.
- Proofread documents such as contracts, letters ensuring accuracy of content before submission.
- Oversaw legal team appointments, hearings and depositions schedules.
Education
Some College (No Degree) -
Bronx Community College
Bronx, NYSkills
- Customer follow-up
- Scheduling and calendar management
- Phone etiquette
- Appointment scheduling
- Problem-solving
- Task prioritization
- Front desk reception
- Document filing
- Database maintenance
- Maintaining confidentiality
- Office supply management
- Microsoft Excel
- Document preparation
- Spreadsheet tracking
- Team collaboration
- Customer service
- Clerical support
- Microsoft Office Suite
- Email correspondence
- Attention to detail
- Documentation and recordkeeping
- Client communication
- Time management
- Mail routing
- Supply ordering
- Confidentiality awareness
- Record maintenance
- Multitasking
- Verbal and written communication
- Office equipment operation
- Correspondence preparation
Languages
English
Professional
Spanish
Professional
Timeline
Cahier
Flik International/Compass Group
06.2022 - 10.2024
Administrative Clerk
RY Management Co,. Inc
07.2021 - Current
Assistant Store Manager
Parade of Shoes
03.2000 - 11.2002
Administrative Clerk
S. Michael Musa-Obregon Esq.
02.1998 - 12.2000
Some College (No Degree) -
Bronx Community College
Similar Profiles
Marc MathewsMarc Mathews
Property Manager at RY ManagementProperty Manager at RY Management
Nellie VeazyNellie Veazy
Assistant Property Manager at RY ManagementAssistant Property Manager at RY Management
Latisha LawrenceLatisha Lawrence
LIHTC Recertification Specialist/Rental Manager at RY ManagementLIHTC Recertification Specialist/Rental Manager at RY Management