SHANON BARKER
Bullhead City,Arizona
Summary
Dedicated and knowledgeable individual with vast experience providing exceptional customer service to a wide variety of clients. Proven ability to quickly assess customer needs and provide appropriate solutions. Skilled in resolving customer issues, managing customer relations, and providing detailed product knowledge. Committed to streamlining processes to improve customer service efficiency and satisfaction.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Warehouse Clerk
Arizona Department of Corrections
04.2024 - Current
- Kept warehouse up to safety and health regulations at all times.
- Utilized forklift and other warehouse equipment to safely load and unload pallets and containers.
- Assisted in training new hires, sharing best practices and knowledge of warehouse operations.
- Provided excellent customer service by addressing inquiries about product availability and shipment status promptly.
- Managed day-to-day operations of warehouse to keep everything running smoothly.
- Managed incoming shipments by verifying product details against purchase orders, ensuring accurate inventory levels.
- Collaborated with team members to complete daily tasks efficiently, meeting warehouse performance goals consistently.
- Communicated with teammates and supervisors to maintain smooth operations and quickly handle any issues impacting warehouse operations or customer satisfaction.
- Simplified shipping and receiving processes for improved workflow.
Police Records Clerk
CITY OF BULLHEAD CITY
03.2023 - Current
- Processed film and prints from crime and accident scenes
- Served as technical advisor and coordinated with other law enforcement workers and legal personnel to exchange information on crime scene collection activities
- Readied files for court appearances and trials
- Prepared detailed reports on all investigative activities conducted during an investigation
Mail Carrier Assistant
United States Postal Service, USPS
09.2023 - 12.2023
- Developed strong relationships with customers, providing exceptional service by addressing concerns promptly and professionally.
- Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
- Obtains signatures for package deliveries as proof of delivery to avoid discrepancies.
- Responded to customer inquiries about delivery, forwarding and other postal services quickly to provide quality customer services.
- Used portable devices to maintain system records by scanning items delivered to homes and businesses.
- Upheld the integrity of sensitive materials by properly handling confidential documents, registered mail, and certified packages according to USPS regulations.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Recreation Coordinator
CITY OF BULLHEAD CITY
10.2022 - 02.2023
- Encouraged individuals to take part in entertainment and recreational activities
- Implemented and scheduled programs and activities to provide life-enriching community events
- Assisted in orientation and training of new employees and volunteers
- Participated in recruiting, hiring and supervising departmental employees and volunteers
- Communicated and worked effectively with company employees and partners
- Resolved customer complaints regarding worker performance and services rendered
- Collaborated with staff members to plan and developed programs of events and schedules of activities
- Observed and evaluated workers’ appearance and performance to deliver quality service and comply with specifications
- Developed schedules for employees to ensure adequate coverage at all times
- Trained workers in proper operational procedures and functions and explained company policies
- Met with managers or other supervisors to stay informed of changes affecting workers or operations
- Served as point of contact between managerial staff and leaders of recreational and entertainment activities
- Assigned work schedules, following work requirements, to ensure quality, and timely delivery of service
Office Helper
CITY OF BULLHEAD CITY
08.2020 - 11.2020
- Proofread documents and organized records, reports, and documents
- Answered telephone calls, took messages, and distributed messages to appropriate personnel
- Operated office equipment, such as personal computers, photocopiers, scanners, voicemail systems, and facsimile machines
- Organized all company records, including central file system and special business documents
- Communicated with customers and other offices regularly
- Answered phones, greeted visitors, and answered basic visitor questions
- Distributed mail and ordered supplies
- Handled administrative functions, including filing, typing, copying, and faxing
- Operated office machinery, including photocopiers, scanners, and telephone systems
Wing Certified Trainer
Buffalo Wild Wings
12.2008 - 08.2016
- Diversified food offerings by location and season to continuously attract new customers
- Trained and mentored food service works to achieve maximum team quality and efficiency
- Engaged dissatisfied customers using tactful approaches and made best efforts to resolve problems related to sales, products, and store operations
- Recommended new menu items to offer various foods meeting requests and diner
- SB preferences
- Modeled excellent customer service to encourage staff to proactively assist customers and meet needs, building customer loyalty and retention
Restaurant Manager
Mad Dogs Bar and Grill
04.1999 - 10.2008
- Acquired talent by proactively recruiting, interviewing, and hiring staff that embodying company’s customer service-oriented values
- Skillfully scheduled front and back of house staff by anticipating high volume traffic to deliver customer service levels in line with company standards
- Inspected cleanliness of store and operations to maintain compliance with food safety and sanitation regulations
- Led by example as role model for company core values and company culture
- Delivered store sales and financial objectives by improving restaurant operations and developing leaders
- Increased productivity and employee retention by improving operations and building good relationships with team members
- Liaised with facility administration and customers to address requests and resolve problems
- Maintained the appropriate coverage levels for expected customer loads by continuously forecasting needs and adjusting schedules
- Enforced quality, safety and sanitation standards to keep the foodservice operation compliant
- Managed inventory to keep enough product on-hand and implemented strategies to move nearly expired items
- Diversified food offerings by location and season to continuously attract new customers
- Diversified food offerings by location and season to continuously attract new customers
- Engaged dissatisfied customers using tactful approaches and made best efforts to resolve problems related to sales, products, and store operations
- Labeled products correctly with prices and use or sell-by dates
- Received goods from suppliers, rotated products, and maintained safe storage practices to avoid spoilage
- Managed food and supplies inventory to keep adequate levels for expected demands
- Modeled excellent customer service to encourage staff to proactively assist customers and meet needs, building customer loyalty and retention
- Trained and mentored food service works to achieve maximum team quality and efficiency
- Coordinated scheduling of deliveries with suppliers and vendors to obtain products on-time and keep stock fresh
- Interviewed job applicants, processed new hire paperwork, and provided on-the-job training
Education
High School Diploma - General Education
Arcadia High School
06.1991
Skills
- Networking Administrative support
- Verbal communication Problem-solving
- Customer Interaction
- Customer Satisfaction
- Phone Inquiries
- Administrative Support
- Customer Inquiries
- POS Transactions
- Policy and Procedure Adherence
- Multitasking and Time Management
- Receiving
- Warehouse safety
- Warehouse organization
Certification
Basic Life Support and First Aide
Timeline
Warehouse Clerk
Arizona Department of Corrections
04.2024 - Current
Mail Carrier Assistant
United States Postal Service, USPS
09.2023 - 12.2023
Police Records Clerk
CITY OF BULLHEAD CITY
03.2023 - Current
Recreation Coordinator
CITY OF BULLHEAD CITY
10.2022 - 02.2023
Office Helper
CITY OF BULLHEAD CITY
08.2020 - 11.2020
Wing Certified Trainer
Buffalo Wild Wings
12.2008 - 08.2016
Restaurant Manager
Mad Dogs Bar and Grill
04.1999 - 10.2008
High School Diploma - General Education
Arcadia High School
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